Go back
West London GP Federation

Hub Operations and ARRS Clinical Roles Lead

The closing date is 06 July 2025

Apply for this job

Job summary

We are seeking a senior operational leader to join the LMA West London GP Federation as Hub Operations and ARRS Clinical Roles Lead. This is a key leadership role managing our clinical hubs and ARRS (Additional Roles Reimbursement Scheme) workforce, serving nearly 300,000 patients across Kensington & Chelsea and Westminster.

Whether you're currently in hospital, community, or mental health services, this is an exciting opportunity to apply your experience in a dynamic primary care environment. Youll lead multidisciplinary teams, oversee service performance, and collaborate with Clinical Leads to deliver innovative, integrated care.

The role offers a unique chance to influence population health, work at scale across 39 GP practices, and contribute to a future-facing model of care. Youll join an ambitious organisation delivering over £10 million of services, operating 12 hours a day, 7 days a week, 365 days a year.

Salary: £70,000£75,000, with access to the NHS Pension Scheme, CPD funding, and Employee Assistance Programme.

We welcome applicants from acute, community, or system roles ready to step into a rewarding, strategic post in primary care.

Please note: LMA is outside Section 16 of NHS Providers NHS redundancy repayments do not apply. Interviews: mid July 2025.

Main duties of the job

This is an exciting opportunity to step into a dynamic leadership role at the forefront of innovation in primary care. We're looking for a motivated and forward-thinking professional with transferable management skillswhether from primary care, acute, or community health settingsto help shape and lead the delivery of cutting-edge clinical services across West London.

You will oversee the day-to-day operations of services including enhanced access, same day care, and innovative community models such as Grenfell Primary Care and spirometry. Working closely with the Director of Operations, youll ensure high-quality, compliant delivery while driving continuous improvement and transformation.

Youll lead multidisciplinary teams, including ARRS clinical staff, and empower them to work at the top of their profession. With a strong focus on compassionate leadership and people development, youll create a collaborative culture where staff thrive and patients benefit.

This role is perfect for someone who brings vision, energy, and exceptional people management skills. Youll play a key role in developing our organisational culture, shaping our workforce strategy, and identifying new service opportunities with our Business Development Lead.

If youre excited by change, passionate about exemplary care of our population, and ready to lead with purposethis is your chance to make a lasting impact in primary care.

About us

At theLondon Medical Associates (LMA), we are at the forefront of transforming primary care in one of London's most diverse and vibrant communities. Serving 39 GP practices across the Royal Boroughs of Kensington and Chelsea and Westminster, we are a dynamic Federation committed to innovation, collaboration, and excellence in healthcare delivery.

The core purpose of the London Medical Associates is to support thriving general practice across our local boroughs and to develop successful Primary Care Networks, ensuring delivery of high quality services centred around the needs of our local residents.

Why Join Us?

  • Innovative Environment:Be part of an organization that embraces innovation and is committed to transforming primary care to better serve our community.
  • Collaborative Culture:Work alongside passionate professionals who are dedicated to making a positive impact on the health and well-being of our residents.
  • Professional Development:Access a range of training and development opportunities to enhance your skills and advance your career in primary care.
  • Competitive Benefits:Enjoy a comprehensive employment assistance programme, including NHS pension scheme membership and a supportive work-life balance

Please note that the LMA West London GP Federation is outside of section 16 of NHS Providers so if you are in receipt of NHS Redundancy you will not need to refund this should you accept a role with us.

Details

Date posted

16 June 2025

Pay scheme

Other

Salary

£70,000 to £75,000 a year

Contract

Fixed term

Duration

2 years

Working pattern

Full-time

Reference number

B0178-25-0002

Job locations

St. Charles Hospital

Exmoor Street

London

W10 6DZ


Violet Melchett Clinic

30 Flood Walk

London

SW3 5RR


Job description

Job responsibilities

Job Summary

Are you an experienced operational manager working in a hospital, primary care or community setting, ready for a new challenge where your leadership can shape the future of integrated, preventative care? We are looking for a values-driven, strategic leader to help us deliver high-quality, patient-centred services across our Federation of Primary Care Networks (PCNs).

This is a unique opportunity to bring your skills into the heart of primary careworking closer to communities, improving access and outcomes, and influencing the way services are designed and delivered at a local level.

In this role, you will lead the operational delivery of key services including Enhanced Access, Same Day Care, and community-based clinical services such as Grenfell Primary Care and Spirometry. Youll oversee performance across a diverse contract portfolio, ensuring regulatory compliance, service excellence, and a culture of continuous improvement.

Reporting to the Director of Operations and working closely with Clinical Leads, youll provide leadership to service managers and our ARRS (Additional Roles Reimbursement Scheme) clinical workforcesupporting them to work to the top of their skill set and deliver high-quality care.

Key to your success will be your ability to:

  • Transition your operational expertise from hospital/community to the more agile, relationship-driven environment of primary care.

  • Engage and inspire teams through compassionate, visible leadership.

  • Drive collaborative working across practices, PCNs, and system partners.

  • Contribute to our organisational development strategy and support staff development, talent management, and succession planning.

  • Promote a culture of equity, inclusion, and shared purpose across all services.

Youll also:

  • Play a leading role in performance reporting and recovery planning.

  • Work closely with the Primary Care Business Development Lead on contract opportunities and service innovation.

  • Ensure our teams feel supported, heard, and aligned to our values and strategic direction.

Key relationships:

  • PCN Clinical Directors and Management Teams

  • LMA and PCN Clinical Leads (including Pharmacist Clinical Lead)

  • Practice Leaders and Managers

  • ICB West London Borough Team

  • Patient and Public Engagement Lead

This role offers the chance to make a real and lasting difference in a rapidly evolving part of the NHS. If you're ready to apply your leadership experience in a setting where continuity, prevention, and person-centred care come firstwed love to hear from you.

Job description

Job responsibilities

Job Summary

Are you an experienced operational manager working in a hospital, primary care or community setting, ready for a new challenge where your leadership can shape the future of integrated, preventative care? We are looking for a values-driven, strategic leader to help us deliver high-quality, patient-centred services across our Federation of Primary Care Networks (PCNs).

This is a unique opportunity to bring your skills into the heart of primary careworking closer to communities, improving access and outcomes, and influencing the way services are designed and delivered at a local level.

In this role, you will lead the operational delivery of key services including Enhanced Access, Same Day Care, and community-based clinical services such as Grenfell Primary Care and Spirometry. Youll oversee performance across a diverse contract portfolio, ensuring regulatory compliance, service excellence, and a culture of continuous improvement.

Reporting to the Director of Operations and working closely with Clinical Leads, youll provide leadership to service managers and our ARRS (Additional Roles Reimbursement Scheme) clinical workforcesupporting them to work to the top of their skill set and deliver high-quality care.

Key to your success will be your ability to:

  • Transition your operational expertise from hospital/community to the more agile, relationship-driven environment of primary care.

  • Engage and inspire teams through compassionate, visible leadership.

  • Drive collaborative working across practices, PCNs, and system partners.

  • Contribute to our organisational development strategy and support staff development, talent management, and succession planning.

  • Promote a culture of equity, inclusion, and shared purpose across all services.

Youll also:

  • Play a leading role in performance reporting and recovery planning.

  • Work closely with the Primary Care Business Development Lead on contract opportunities and service innovation.

  • Ensure our teams feel supported, heard, and aligned to our values and strategic direction.

Key relationships:

  • PCN Clinical Directors and Management Teams

  • LMA and PCN Clinical Leads (including Pharmacist Clinical Lead)

  • Practice Leaders and Managers

  • ICB West London Borough Team

  • Patient and Public Engagement Lead

This role offers the chance to make a real and lasting difference in a rapidly evolving part of the NHS. If you're ready to apply your leadership experience in a setting where continuity, prevention, and person-centred care come firstwed love to hear from you.

Person Specification

Qualifications

Essential

  • see attached person specification for more detail

Experience

Essential

  • See attached person specification
Person Specification

Qualifications

Essential

  • see attached person specification for more detail

Experience

Essential

  • See attached person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West London GP Federation

Address

St. Charles Hospital

Exmoor Street

London

W10 6DZ


Employer's website

https://westlondongpfederation.com/ (Opens in a new tab)

Employer details

Employer name

West London GP Federation

Address

St. Charles Hospital

Exmoor Street

London

W10 6DZ


Employer's website

https://westlondongpfederation.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Executive Director

Lizzy Bovill

nhsnwl.westlondon.gpfederationroles@nhs.net

Details

Date posted

16 June 2025

Pay scheme

Other

Salary

£70,000 to £75,000 a year

Contract

Fixed term

Duration

2 years

Working pattern

Full-time

Reference number

B0178-25-0002

Job locations

St. Charles Hospital

Exmoor Street

London

W10 6DZ


Violet Melchett Clinic

30 Flood Walk

London

SW3 5RR


Supporting documents

Privacy notice

West London GP Federation's privacy notice (opens in a new tab)