Job summary
The
Patient Care Administrator will work with the GPs and other primary care
professionals within the PCN to identify a caseload of patients to access
medical services to improve their health. The primary focus of the role will be
supporting individuals registered across the practices with Learning
Difficulties (LD) and serious mental illness (SMI).
The Patient Care Administrator will support
patients and help them to manage their needs and to access support. They will provide coordination and navigation
for people and their carers across health and care services, working closely
with the Community Link Advisers (Social Prescribers) and other primary care
colleagues.
A key responsibility
within this role will be to support early cancer diagnosis and give appropriate
support. Use of C the Signs to record data. Work with appropriate outside
agencies to increase uptake of non-responders.
Main duties of the job
Utilise population health
intelligence to proactively identify and work with the priority group of
patients to deliver personalised care
Support the practices in
delivering their outcome targets for both the LD and SMI populations
Lead for prevention
and tackling of health inequalities. Bringing together key agencies to ensure
multi-disciplinary teams tackle any issues that prevent people having access to
appropriate healthcare
Help people to manage their needs
through answering queries, making, and managing appointments, and ensuring that
people have good quality written or verbal information to help them make
choices about their care.
Provide coordination and
navigation for people and their carers across health and care services, working
closely with Community Link Advisers, Wellbeing Practitioners, Mental Health
Practitioners and other primary care professionals.
Work with the GPs and other
primary care professionals within the PCN to identify and manage a caseload of
patients, and where required and as appropriate, refer people back to other
health professionals within the PCN
Organise and support the
Multi-Disciplinary Meetings across the 4 PCN Practices.
The post holder would be expected to undertake
the course accredited by the Personalised Care Institute.
About us
Stafford Town Primary Care Network
(STPCN) are looking for a part-time enthusiastic and keen Patient Care
Administrator to join our Primary Care Network. You would be joining the amazing STPCN Team! We have a close and expanding team of
clinicians serving around 44,000 patients set in Historic County Town of
Stafford.
Within the Stafford Town PCN we have 4 surgeries, Wolverhampton Road Surgery, Holmcroft Surgery, Castlefields Surgery and Stafford Health & Wellbeing Surgery.
Job description
Job responsibilities
Job Responsibilities:
Utilise population health
intelligence to proactively identify and work with the priority group of
patients to deliver personalised care
Support the practices in
delivering their outcome targets for both the LD and SMI populations
Lead for prevention
and tackling of health inequalities. Bringing together key agencies to ensure
multi-disciplinary teams tackle any issues that prevent people having access to
appropriate healthcare
Help people to manage their needs
through answering queries, making, and managing appointments, and ensuring that
people have good quality written or verbal information to help them make
choices about their care.
Provide coordination and
navigation for people and their carers across health and care services, working
closely with Community Link Advisers, Wellbeing Practitioners, Mental Health
Practitioners and other primary care professionals.
Work with the GPs and other
primary care professionals within the PCN to identify and manage a caseload of
patients, and where required and as appropriate, refer people back to other
health professionals within the PCN
Organise and support the
Multi-Disciplinary Meetings across the 4 PCN Practices.
The post holder would be expected to undertake
the course accredited by the Personalised Care Institute.
Health and Safety
To comply with the Health and Safety at Work
etc. Act 1974.
To take responsibility for his/her own health
and safety and that of other persons who may be affected by his/her own acts or
omissions.
Equality and Diversity
To carry out at all times his/her
responsibilities in line with the Equal Opportunities Policy and Procedure.
Risk Management and Clinical Governance
To work within the Clinical Governance
Framework of the practice, incorporating Risk Management and all other quality
initiatives.
Confidentiality
To maintain confidentiality of information
relating to patients, clients, staff and other users of the services working to
the remits of Confidentiality and the General Data Protection Regulations. Any
breach of confidentiality may render an individual liable for dismissal and/or
prosecution.
General
To work across Primary Care Network sites as
required.
Job description
Job responsibilities
Job Responsibilities:
Utilise population health
intelligence to proactively identify and work with the priority group of
patients to deliver personalised care
Support the practices in
delivering their outcome targets for both the LD and SMI populations
Lead for prevention
and tackling of health inequalities. Bringing together key agencies to ensure
multi-disciplinary teams tackle any issues that prevent people having access to
appropriate healthcare
Help people to manage their needs
through answering queries, making, and managing appointments, and ensuring that
people have good quality written or verbal information to help them make
choices about their care.
Provide coordination and
navigation for people and their carers across health and care services, working
closely with Community Link Advisers, Wellbeing Practitioners, Mental Health
Practitioners and other primary care professionals.
Work with the GPs and other
primary care professionals within the PCN to identify and manage a caseload of
patients, and where required and as appropriate, refer people back to other
health professionals within the PCN
Organise and support the
Multi-Disciplinary Meetings across the 4 PCN Practices.
The post holder would be expected to undertake
the course accredited by the Personalised Care Institute.
Health and Safety
To comply with the Health and Safety at Work
etc. Act 1974.
To take responsibility for his/her own health
and safety and that of other persons who may be affected by his/her own acts or
omissions.
Equality and Diversity
To carry out at all times his/her
responsibilities in line with the Equal Opportunities Policy and Procedure.
Risk Management and Clinical Governance
To work within the Clinical Governance
Framework of the practice, incorporating Risk Management and all other quality
initiatives.
Confidentiality
To maintain confidentiality of information
relating to patients, clients, staff and other users of the services working to
the remits of Confidentiality and the General Data Protection Regulations. Any
breach of confidentiality may render an individual liable for dismissal and/or
prosecution.
General
To work across Primary Care Network sites as
required.
Person Specification
Qualifications
Essential
- Demonstrable commitment to professional and personal development
- Training in motivational coaching and interviewing or equivalent experience
Experience
Essential
- Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work)
- Experience of supporting people, their families and carers in a related role (including unpaid work)
- Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity
- Experience of partnership/collaborative working and of building relationships across a variety of organisations
- Experience of working within Primary Care
Desirable
- Working within a GP Practice Team
- Experience of data collection and providing monitoring information to assess the impact of services
Personal Qualities
Essential
- Ability to listen, empathise with people and provide person-centred support in a non-judgemental way
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Commitment to reducing health inequalities and proactively working to reach people from all communities
- Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
- Ability to identify risk and assess/manage risk when working with individuals
- Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when the person needs are beyond the scope of the Care Coordinator role e.g. when there is a mental health need requiring a qualified practitioner
- Able to finish work tasks.
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
- Commitment to collaborative working with all local agencies (including VCSE organisations and community groups)
- Demonstrates personal accountability, emotional resilience and works well under pressure
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- High level of written and oral communication skills
- Ability to work flexibly and enthusiastically within a team or on own initiative
- Understanding of the needs of patients with LD and/or mental health issues and ability to support these groups
- Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
Skills and Knowledge
Essential
- Knowledge of the personalised care approach
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities
- Knowledge of IT systems, including Microsoft applications
Desirable
- Experience of using GP Clinical systems
Person Specification
Qualifications
Essential
- Demonstrable commitment to professional and personal development
- Training in motivational coaching and interviewing or equivalent experience
Experience
Essential
- Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work)
- Experience of supporting people, their families and carers in a related role (including unpaid work)
- Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity
- Experience of partnership/collaborative working and of building relationships across a variety of organisations
- Experience of working within Primary Care
Desirable
- Working within a GP Practice Team
- Experience of data collection and providing monitoring information to assess the impact of services
Personal Qualities
Essential
- Ability to listen, empathise with people and provide person-centred support in a non-judgemental way
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Commitment to reducing health inequalities and proactively working to reach people from all communities
- Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
- Ability to identify risk and assess/manage risk when working with individuals
- Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when the person needs are beyond the scope of the Care Coordinator role e.g. when there is a mental health need requiring a qualified practitioner
- Able to finish work tasks.
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
- Commitment to collaborative working with all local agencies (including VCSE organisations and community groups)
- Demonstrates personal accountability, emotional resilience and works well under pressure
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- High level of written and oral communication skills
- Ability to work flexibly and enthusiastically within a team or on own initiative
- Understanding of the needs of patients with LD and/or mental health issues and ability to support these groups
- Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
Skills and Knowledge
Essential
- Knowledge of the personalised care approach
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities
- Knowledge of IT systems, including Microsoft applications
Desirable
- Experience of using GP Clinical systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
