Job summary
Seisdon Primary Care Network are
looking for a dynamic and enthusiastic Business Support Manager to join our
Primary Care Network.
The Business Support Manager will work
with the Digital and Transformation Lead in the effective management of the PCN
team and the overall operational management of the PCN. They will manage
the day-to-day operations of the PCN, including managing staff and physical
resources. The PCN Business Support Manager will be responsible for the
delivery of the PCN DES including delivery of targets associated with the PCN
Investment and Impact Fund requirements and instrumental in progressing its PCN
development plan. This role will work closely with other Senior Management Team
members and develop strong relationships with local partner organisations.
We are seeking a dedicated individual
who can bring reliability and flexibility to a new position.
Main duties of the job
The Business Support Manager will work closely with the Digital and
Transformation Lead focusing on current service models, IT, HR and admin
processes, identify challenges, agree priorities for improvement, and supporting
delivery.
(please see Job Description for a more in depth details)
About us
Seisdon PCN is a collaboration of eight practices serving a
population of just over 50,000 patients across eight sites in Wombourne,
Claverley, Perton, Codsall, Bilbrook and Featherstone.
Our PCN works together to deliver high quality primary care
services, at scale, for our registered patients. We are passionate about the
NHS and the essential role that primary care plays in the wider healthcare
system.
Seisdon PCN currently has a strongly embedded team of ARRS
staff: Pharmacists, Adult Mental Health Practitioners, First Contact
Practitioners, Paramedics, Social Prescriber, Health and Wellbeing Coach, Care
Coordinators, Student Nurse Associate and GPN. We expect the post holder to
work very closely with the ARRS team to help develop and promote their services
to both patients and staff.
This is an exciting time to join us and be part of the
development of new, improved, and innovative services across Seisdon PCN.
Job description
Job responsibilities
Be responsible for the management of operational
processes of the PCN and for the development of Standard Operating Procedures
for PCN services
Be responsible for managing PCN physical
resources
Lead the management and delivery of the PCN DES
requirements
Help develop strategies to progress the overall
development of the PCN, with reference to the Maturity Matrix and the PCN
Development Plan
Support the PCN Clinical Director and DTL in
identifying projects and necessary workstreams
Implement projects and pathways
Contribute to the development of key performance
indicators for the successful assessment of individuals and work stream success
Have a good understanding of CQC and other
regulatory requirements and ensure PCN compliance
Analyse service specification, performance
indicators and data collection requirements to inform design for new PCN
services
Collate feedback / analysis data on behalf of
the PCN to report to the commissioners and other organisations as required
Keep up to date with relevant national policies,
including but not limited to PCN Directed Enhanced Service Specification,
Investment & Impact Fund, QoF, Local Commissioning Framework
To monitor and check the accuracy of submissions
for PCN Enhanced Services and contractual requirements and ensure that all
claims are submitted on a monthly and quarterly basis
With support from the Finance Manager, ensure
that the PCNs physical and financial resources are managed and maintained for
maximum effectiveness
Ensuring financial risks are recognised and
appropriate action taken
Monitoring expenditure and identifying
significant deviations from the plan
Planning and monitoring income and cash flow to
ensure that income is maximised
Ensuring all claims are submitted in good time
and payment made and received
Job description
Job responsibilities
Be responsible for the management of operational
processes of the PCN and for the development of Standard Operating Procedures
for PCN services
Be responsible for managing PCN physical
resources
Lead the management and delivery of the PCN DES
requirements
Help develop strategies to progress the overall
development of the PCN, with reference to the Maturity Matrix and the PCN
Development Plan
Support the PCN Clinical Director and DTL in
identifying projects and necessary workstreams
Implement projects and pathways
Contribute to the development of key performance
indicators for the successful assessment of individuals and work stream success
Have a good understanding of CQC and other
regulatory requirements and ensure PCN compliance
Analyse service specification, performance
indicators and data collection requirements to inform design for new PCN
services
Collate feedback / analysis data on behalf of
the PCN to report to the commissioners and other organisations as required
Keep up to date with relevant national policies,
including but not limited to PCN Directed Enhanced Service Specification,
Investment & Impact Fund, QoF, Local Commissioning Framework
To monitor and check the accuracy of submissions
for PCN Enhanced Services and contractual requirements and ensure that all
claims are submitted on a monthly and quarterly basis
With support from the Finance Manager, ensure
that the PCNs physical and financial resources are managed and maintained for
maximum effectiveness
Ensuring financial risks are recognised and
appropriate action taken
Monitoring expenditure and identifying
significant deviations from the plan
Planning and monitoring income and cash flow to
ensure that income is maximised
Ensuring all claims are submitted in good time
and payment made and received
Person Specification
Experience
Essential
- Must have active experience working in Primary care using Emis Web on a daily basis & provide evidence/ability to be able to run searches and data set runs using Emis Web.
- Ability to work on own initiative and organize workload, allocating work as necessary;
- Used to working in a busy environment;
- Adaptability, flexibility and ability to cope with uncertainty and change.
- Ability to deliver a vision and a willingness and drive to adapt to NHS targets and business planning, whilst keeping abreast of legislative and contractual changes;
- Self-motivation and forward-thinking approach;
- Excellent organisational, management and planning skills, IT skills and communication skills;
- Ability to implement and manage change effectively.
Desirable
- Experience using Ardens would be an advantage
Qualifications
Essential
- Educated to degree level or equivalent practical experience
Desirable
- Management - Leadership qualification
Knowledge and skills
Essential
- Knowledge of primary care networks and collaborative ways of working
- Operational oversight - ability to think strategically; plan, organise and co-ordinate work effectively, proactively and under own initiative
- Ability to plan and manage multiple workload priorities and meet deadlines
- Able to communicate highly complex, highly sensitive and/or contentious information, including where there are barriers to understanding
- Willingness to work flexibly, demonstrating problem solving skills and an ability to respond to sudden unexpected demands
- Effective time management skills and able to work effectively under pressure and within strict time constraints
- Exceptional organisation and administrative skills
- Competent in advanced use of MS Office applications and Outlook
- Excellent communication skills (written and oral) and strong influencing and persuasion skills
- Able to communicate with a wide range of people at all levels of organisations
- Problem solving and analytical skills
Desirable
- Competent in working with and presenting to large groups
Person Specification
Experience
Essential
- Must have active experience working in Primary care using Emis Web on a daily basis & provide evidence/ability to be able to run searches and data set runs using Emis Web.
- Ability to work on own initiative and organize workload, allocating work as necessary;
- Used to working in a busy environment;
- Adaptability, flexibility and ability to cope with uncertainty and change.
- Ability to deliver a vision and a willingness and drive to adapt to NHS targets and business planning, whilst keeping abreast of legislative and contractual changes;
- Self-motivation and forward-thinking approach;
- Excellent organisational, management and planning skills, IT skills and communication skills;
- Ability to implement and manage change effectively.
Desirable
- Experience using Ardens would be an advantage
Qualifications
Essential
- Educated to degree level or equivalent practical experience
Desirable
- Management - Leadership qualification
Knowledge and skills
Essential
- Knowledge of primary care networks and collaborative ways of working
- Operational oversight - ability to think strategically; plan, organise and co-ordinate work effectively, proactively and under own initiative
- Ability to plan and manage multiple workload priorities and meet deadlines
- Able to communicate highly complex, highly sensitive and/or contentious information, including where there are barriers to understanding
- Willingness to work flexibly, demonstrating problem solving skills and an ability to respond to sudden unexpected demands
- Effective time management skills and able to work effectively under pressure and within strict time constraints
- Exceptional organisation and administrative skills
- Competent in advanced use of MS Office applications and Outlook
- Excellent communication skills (written and oral) and strong influencing and persuasion skills
- Able to communicate with a wide range of people at all levels of organisations
- Problem solving and analytical skills
Desirable
- Competent in working with and presenting to large groups
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
