Job responsibilities
The PCN Manager is a lead role within a complex environment of primary care management. They will deliver on a wide range of business, data submission, transformation and improvement initiatives across the primary care locality providing strategic and operational support and leadership.
• The PCN Manager will be instrumental in progressing its PCN development plan. This role will work with member practices to break down challenges to implementation across our population.
• The PCN Manager will develop strong relationships and engage with a wide range of stakeholders across the locality to ensure collaborative approaches to service development and delivery. In doing so they will improve integration with the broader community services as our network matures. The PCN Manager will be responsible for managing agreed projects with a focus upon developing the partnerships across primary care, community services, social care, mental health, the voluntary sector and secondary care that are enabling on-going MDT development.
• The PCN Manager will be responsible for disseminating new information across the member practices and tasked with coordinating shared learning events. They will actively support integrated neighbourhood ways of working whilst promoting standardisation for efficiency purposes.
• This role will be outward looking to help secure our resilience by actively seeking development opportunities and by coordinating proposals.
• The PCN Manager will be essential to recruiting and integrating new roles into our primary care teams and acting as line management for these new staff.
• The following are the core responsibilities of the PCN Manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The PCN Manager is responsible for:
• Work with the PCN leadership team to design, plan and implement the PCN vision and strategy.
• Overseeing the day-to-day operations of the PCN staff, ensuring staff achieve their primary responsibilities.
• Manage PCN wide Enhanced Services, such as Enhancing Care in Nursing Homes (eg Nursing Home DES).
• Functional management of all clinical and administrative staff relating to the PCN additional roles.
• Managing the recruitment process for the PCN in conjunction with the GP First Team.
• Establishing, reviewing and regularly updating Job Descriptions and Person Specifications.
• Managing contracts for services e.g. additional roles contractors
• Leading change and continuous improvement initiatives.
• Coordinating the reviewing and updating of all PCN policies and procedures.
• Coordinating and lead the compilation of PCN reports and the PCN development plan.
• Developing, implementing and embedding an efficient PCN resilience and continuity plan.
• Coordinating the PCN diary, ensuring meetings are scheduled appropriately.
• Liaising at external meetings as required.
• Marketing the PCN appropriately.
• Development of PCN Patient Participation Group.
• Managing all complaints effectively.
• Ensuring compliance with legislation and deal with disciplinary issues accordingly.
• Work with the ‘PCN member practices’ management teams to define an implement the ‘additional role staff’ making sure their work responds to patient and ‘member practices’ needs.
• Work with ‘member practices’ management teams to ensure appropriate rooms for the PCN staff, including health and safety aspects such as risk assessments and mandatory training.
• Ensuring compliance with IT security and IG.
• Coordinating of all projects within the PCN.
• Ensuring all PCN staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
• In addition to the primary responsibilities, the PCN Manager may be requested to:
• Work in partnership with other local health and care organisations within the area on joint initiatives and service improvement projects.
• Act as the primary point of contact for NHS(E), CCG, community services and other external stakeholders.
• Partake in audit as requested by the CCG, ICS, NHSE or Clinical Director/Deputy Clinical Director.
• Represent the PCN within the wider Integrated Care System (ICS).
• Be involved in appropriate and agreed initiatives.
• Be involved in appropriate and agreed ‘member practices’ improvement projects.
