Primary Care Mental Health Administrator

Job description

Job responsibilities

Primary Care Mental Health Administrator

Do you want to help make a difference to thousands of people each year? Planning a change of direction, or your next step in mental health? You’ll find it here.

We have a unique opportunity for a Primary Care Mental Health Administrator to join Northpoint., based in our office in Leeds. You will join us on a part-time basis (21 hours per week) for a 6-month fixed-term contract to cover maternity leave, and in return, you will receive a competitive salary of £25,400 – £27,560 FTE. There may also be the potential for the contract to be extended, depending on service needs.

Why us? We take pride in our programme of work to enhance the health and wellbeing, and future life chances of our children and young people. We work with local partners and stakeholders to improve outcomes for children, young people, and families.

Our participation in the national Family Hubs and Start for Life programme invigorates our partnership approach, and we are building on strong foundations in system-wide partnerships to further develop an integrated approach.

What you will be doing as our PCMH Administrator: To provide administrative and service support for the wider organisation. Delivering an admin support function using standard operating procedures, taking appropriate steps to ensure decisions are actioned within clearly defined policies, procedures and codes of conduct, escalating any anomalies as required.

The aim of the PCMH Administrator role is to support children, young people and families.

What are we looking for in our ideal PCMH Administrator: • General administrative support to the organisation • Referral management • Patient waiting lists • Appointments • Diary/rota/clinic management • Patient information systems • Procurement and stock management • Meetings management including minute taking

If you have the skills, knowledge and experience we are looking for, and are passionate about making a difference, please click ‘Apply’ to be considered for our Primary Care Mental Health Administrator role. We would love to hear from you!

Closing date: 29th March 2026

We may utilise digital interview methods. We may close applications early, should we receive a high volume.

We aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working/job share opportunities for both full and part-time staff.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed. 

Person Specification

Qualifications

Essential

• Educated to GCSE level (including English and mathematics) or equivalent
• Minimum 18 months Admin or customer service experience

Desirable

• First Aid Certificate
• Managing Safely Certificate
• Fire Warden certified

Knowledge & Understanding

Essential

• Sound working knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, SharePoint and Microsoft team packages
• Knowledge of the importance of information governance, i.e. maintaining the confidentiality of information, storing information in the right place and making sure information is recorded clearly and accurately
• Knowledge of administrative procedures relating to work area acquired through on the job training

Desirable

• N/A

Experience

Essential

• Demonstrates the ability to identify, understand and respond appropriately to risks and issues
• Experience of maintaining information systems, ensuring accurate storage, management and retrieval of records
• Strong attention to detail, with the ability to meet tight deadlines while managing frequent and unpredictable interruptions
• Able to work in a consistent, methodical and reliable manner, even under pressure

Desirable

• n/a

Skills and Competencies

Essential

• Strong working knowledge of Microsoft Office packages, including Outlook, Word, Excel, PowerPoint, Access, SharePoint and Microsoft Teams
• Ability to support an efficient and effective administrative service, planning and prioritising own workload (and that of others where applicable) to meet departmental deadlines

Desirable

• Experience of supporting new starter inductions and onboarding processes
• Experience in planning and coordinating rotas, clinics, diaries and room bookings
• Proactive in managing day-to-day issues, including organising ad hoc meetings at short notice to support operational delivery

Qualities and Values

Essential

• Commitment to the principles of inclusivity, equality and diversity, demonstrated in practice
• Demonstrates values consistent with those of the Northpoints

Desirable

• An understanding and sensitivity towards mental health issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northpoint Wellbeing Ltd

Address

SMALL MILL

CHADWICK STREET

LEEDS

West Yorkshire

LS10 1LJ

Employer's website

https://northpoint.org.uk (Opens in a new tab)