Job summary
Are you the calm, knowledgeable voice to help children and young people get the mental health support they need?
Main duties of the job
At Northpoint, were building a future where every child and young person feels seen, supported, and understood. Were looking for a compassionate and detail-driven Information Gatherer to join our Calderdale First Point of Contact (FPoC) team in Halifax. Someone who can listen deeply, ask the right questions, and help families and professionals navigate the path to the right support.
About us
Why choose Northpoint?
Were a trusted, values-led charity with a bold vision for mental health. Working hand-in-hand with local partners, schools, health services, and national programmes, we bring a joined-up, person-centred approach that makes a meaningful difference to the children, young people and families we support. At Northpoint, were proud of the work we do and the impact it has. If youre looking for real purpose and heart in your work, we think you will be too.
Job description
Job responsibilities
What youll do:
- Be the first point of contact, gathering key information over the phone to support clinical decisions
- Identify risks and vulnerabilities affecting children, young people, and families
- Share clear advice to help families and professionals access the right services
- Keep accurate, concise records that reflect thorough and thoughtful contact
- Act as a vital link in safeguarding, by identifying concerns and ensuring theyre acted on appropriately
What youll bring:
- 1+ years experience supporting children and young people with emotional or behavioural needs
- Confidence and skills in gathering information over the phone, with the resilience to handle sensitive conversations
- A sharp eye for risk, vulnerability, and safeguarding concerns
- Clear, accurate record-keeping and a collaborative, people-first mindset
Our offer to you:
- 35-hour full time working week with hybrid options giving you flexibility to balance work and home life
- 28 days holiday plus 3 extra days over Christmas time to rest, recharge, and enjoy a proper break
- Ongoing professional development we invest in you, so you can keep building your skills
- Flexible working and a supportive, inclusive culture where your wellbeing and voice really matter
If youre ready to make a meaningful impact and be a vital part of a team transforming mental health support, wed love to hear from you.
Ready to apply? Dont wait too long.We review applications regularly and sometimes close adverts early if we receive a high level of interest or find someone whos a great fit. If this role speaks to you, wed love to hear from you! Apply soon to avoid missing out.
Job description
Job responsibilities
What youll do:
- Be the first point of contact, gathering key information over the phone to support clinical decisions
- Identify risks and vulnerabilities affecting children, young people, and families
- Share clear advice to help families and professionals access the right services
- Keep accurate, concise records that reflect thorough and thoughtful contact
- Act as a vital link in safeguarding, by identifying concerns and ensuring theyre acted on appropriately
What youll bring:
- 1+ years experience supporting children and young people with emotional or behavioural needs
- Confidence and skills in gathering information over the phone, with the resilience to handle sensitive conversations
- A sharp eye for risk, vulnerability, and safeguarding concerns
- Clear, accurate record-keeping and a collaborative, people-first mindset
Our offer to you:
- 35-hour full time working week with hybrid options giving you flexibility to balance work and home life
- 28 days holiday plus 3 extra days over Christmas time to rest, recharge, and enjoy a proper break
- Ongoing professional development we invest in you, so you can keep building your skills
- Flexible working and a supportive, inclusive culture where your wellbeing and voice really matter
If youre ready to make a meaningful impact and be a vital part of a team transforming mental health support, wed love to hear from you.
Ready to apply? Dont wait too long.We review applications regularly and sometimes close adverts early if we receive a high level of interest or find someone whos a great fit. If this role speaks to you, wed love to hear from you! Apply soon to avoid missing out.
Person Specification
Experience
Essential
- A minimum of one years experience of working with children and young people with emotional/behavioural issues
Person Specification
Experience
Essential
- A minimum of one years experience of working with children and young people with emotional/behavioural issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
