Service Centre Manager

Job description

Job responsibilities

What you will be doing as our Service Centre Manager:

As Service Centre Manager, youll play a pivotal role in ensuring a seamless and consistent experience for our service users. Youll lead and support a dedicated team, ensuring robust systems are in place especially around safeguarding and clinical risk. Your responsibilities will include:

• Leading recruitment, onboarding, supervision, and ongoing development of team members
• Driving data quality and collaborating with our data and impact teams to identify improvement opportunities
• Building strong partnerships with local providers and stakeholders to enhance integrated working
• Championing a culture of continuous improvement and service excellence

What are we looking for in our ideal Service Centre Manager:

Were seeking someone who brings both expertise and heart to the role. Our ideal candidate will have:

• A relevant professional or relevant therapeutic qualification
• Strong knowledge of children and young peoples mental health and risk assessment
• Experience in clinical decision-making and person-centred triage
• A solid understanding of GDPR and data handling in health or social care
• Proven leadership in managing staff within health, education, or social care settings
• Experience with triage, case allocation, and digital case management systems
• Confidence in managing safeguarding concerns and multi-agency collaboration
• A track record of using performance data to drive service improvements

This is more than a management role its a chance to lead with impact. Youll be at the heart of a service that empowers individuals and families, working alongside a passionate team in a supportive and inclusive environment.

Person Specification

Qualifications & Experience

Essential

• A relevant professional* qualification OR a relevant therapeutic** qualification
• A relevant professional qualification would include nursing, occupational therapy, social work or a similar allied health profession.
• A relevant therapeutic qualification would include a diploma from a BACP-accredited training (or equivalent***) OR a relevant HCPC registered title (i.e. art therapist, arts psychotherapist, drama therapist, counselling psychologist, clinical psychologist).
• Proven experience managing staff teams in a health, education, or social care setting.

Desirable

• Up-to-date safeguarding training, ideally at Level 3 or above (especially for working with children and young people)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Northpoint Wellbeing Ltd

Address

Halifax

Commercial Street

Halifax

West Yorkshire

HX1 1TA

Employer's website

https://northpoint.org.uk (Opens in a new tab)