Job summary
This is an exciting new opportunity for an enthusiastic and experienced practitioner to work collaboratively in a committed and forward-thinking organisation and make a tangible difference to the lives of people in Calderdale.
NHS England Guidance states that once a referral has been deemed clinically appropriate for Neurodevelopmental assessment, people have a legal right to choose the provider they would like to carry out this assessment. Calderdale CCG, supported by a range of providers, are implementing pathways to allow for smooth and seamless provision of choice for children, young people and adults. This role is a key part of that work.
In this role you will be working with people who want to understand more about what right to choose means for them as they seek a Neurodevelopmental assessment. You will provide impartial information for them to make an informed decision, and support their understanding of the process. You will work with children & young people and their parents/carers, and adults.
Your knowledge and enthusiasm, combined with your ability to build relationships, will help people make decisions about their right to choose. You will work in an integrated way with providers and commissioners to inform pathway developments and contribute to success within Calderdale.
Main duties of the job
The postholder will work closely with colleagues within Calderdale CCG who are responsible for the implementation of Right to Choose in relation to neurodevelopmental assessment including establishing the relevant contractual relationships with providers, establishing referral routes and pathways, and developing/circulating helpful communication.
The postholder will also work closely with colleagues within the Open Minds (CAMHS) partnership, paediatric services, adult services, providers of neurodevelopmental assessments, and wider statutory and VCSE organisations, to support clients to access information to support their Right to Choose.
A core element of the post is providing a point of contact for children & young people (and their parents/carers) and adults who may be seeking further information to understand the ‘right to choose’ process.
Working with a high level of autonomy from day today, well supported by senior leaders within Northpoint, your passion and drive to make a real difference will lead to high quality support and provision. You will play a key role in ensuring that people feel informed and confident about their choices, while also being an essential contributor to wider system and pathway developments in relation to Neurodevelopmental choice.
About us
Northpoint Wellbeing www.northpoint.org.uk is a Yorkshire based charity and an established provider of children, young people, and adult’s mental health services within Leeds and Calderdale.
Since 2014, Northpoint has also provided the “getting advice” and “getting help” elements of the Calderdale Open Minds (CAMHS) service; the charity is also funded to operate a “First Point of Contact” for all non-urgent CAMHS referrals in the area. We also deliver targeted support for children, young people and families who are awaiting neurodevelopmental assessment within Calderdale Open Minds (CAMHS).
Northpoint is also commissioned to provide school based therapeutic support within Leeds, Doncaster and Harrogate.
Our adult service provisions include Leeds Mental Wellbeing Service and ‘Healthy Minds’ provision in GP practices - mental health roles focussing on triage, assessment, advice and signposting.
Job description
Job responsibilities
Main duties:
The duties and responsibilities of the post will include:
To build and maintain a good understanding of how to access a neurodevelopmental assessment, and the different pathways to a range of providers as these develop, gathering accurate and up to date information as guidance emerges. Developing a good knowledge base of relevant resources.
To be a direct point of contact to provide impartial and factual information about what choice means for neurodevelopmental assessment and how to choose within the pathways established by Calderdale CCG, for the following who live in the Calderdale CCG area and wish to discuss choice in relation to neurodevelopmental assessment:
- Children and young people (both pre-school and school-aged)
- Parents/carers
- Adults
- Professionals
To empower people to take control of their health and wellbeing in relation to understanding the range of options available to them and make choices.
Through close working with the CCG', to build and maintain an understanding of the providers available for neurodevelopmental assessment, including an understanding of the providers available through the Calderdale CCG framework contract/approved providers list, and of other potential providers.
To understand the criteria that must be in place for an individual to choose a provider, ensuring up to date knowledge of this as it changes and communicate this clearly to families and professionals.
To liaise with providers to ensure there are clear links and there is a clear understanding of their offer.
To work collaboratively with Calderdale CCG colleagues and those across the wider healthcare system.
Act as an initial central point for both First Point of Contact (FPoC) and Adult Single Point of Access (SPA) for queries around Right to Choose.
To maintaining a record of activity, outputs and outcomes of the role, and report back to Calderdale CCG at agreed intervals.
To develop literature and advice, relating to ‘right to choose’ in relation to neurodevelopmental assessment to share with children & young people (and their parents/carers), adults and professionals who will be having choice conversations.
To liaise with FPoC, SPA and Calderdale CCG to feedback trends from providers and issues that may have arisen to ensure that, as far as is possible, provision is responsive to need.
To establish data collection and provide timely and accurate monitoring data in line with the timescales and parameters set by Calderdale CCG.
Collect qualitative feedback from young people, family members, staff and professionals and engage in service review and development processes.
To play a role in the development and sharing of good practice both within Northpoint Wellbeing and externally.
To ensure any safeguarding or risk issues are identified quickly and appropriately within existing policy frameworks.
To highlight any significant clinical concerns, ethical issues, or logistical challenges to the relevant Northpoint manager and/or the CCG, and to work collaboratively with colleagues to address these.
Under the guidance of Calderdale CCG and senior colleagues, and informed by feedback from patients, to support the development pathways and process as required.
To contribute the development and maintaining effective systems of communication, consultation, referral, and liaison between colleagues and stakeholders across the service/s, ensuring effective care pathways for patients. Supported by the Head of Services (Calderdale) and other Northpoint colleagues as required.
To ensure client records and monitoring systems are maintained in a timely and accurate manner, and comply with specific service/s agreed processes and standards.
To contribute to relevant forums and meetings as required, representing Northpoint.
Manage own workload and time pressures effectively, and meet objectives in the face of competing priorities, challenging timescales, and diversions.
Job description
Job responsibilities
Main duties:
The duties and responsibilities of the post will include:
To build and maintain a good understanding of how to access a neurodevelopmental assessment, and the different pathways to a range of providers as these develop, gathering accurate and up to date information as guidance emerges. Developing a good knowledge base of relevant resources.
To be a direct point of contact to provide impartial and factual information about what choice means for neurodevelopmental assessment and how to choose within the pathways established by Calderdale CCG, for the following who live in the Calderdale CCG area and wish to discuss choice in relation to neurodevelopmental assessment:
- Children and young people (both pre-school and school-aged)
- Parents/carers
- Adults
- Professionals
To empower people to take control of their health and wellbeing in relation to understanding the range of options available to them and make choices.
Through close working with the CCG', to build and maintain an understanding of the providers available for neurodevelopmental assessment, including an understanding of the providers available through the Calderdale CCG framework contract/approved providers list, and of other potential providers.
To understand the criteria that must be in place for an individual to choose a provider, ensuring up to date knowledge of this as it changes and communicate this clearly to families and professionals.
To liaise with providers to ensure there are clear links and there is a clear understanding of their offer.
To work collaboratively with Calderdale CCG colleagues and those across the wider healthcare system.
Act as an initial central point for both First Point of Contact (FPoC) and Adult Single Point of Access (SPA) for queries around Right to Choose.
To maintaining a record of activity, outputs and outcomes of the role, and report back to Calderdale CCG at agreed intervals.
To develop literature and advice, relating to ‘right to choose’ in relation to neurodevelopmental assessment to share with children & young people (and their parents/carers), adults and professionals who will be having choice conversations.
To liaise with FPoC, SPA and Calderdale CCG to feedback trends from providers and issues that may have arisen to ensure that, as far as is possible, provision is responsive to need.
To establish data collection and provide timely and accurate monitoring data in line with the timescales and parameters set by Calderdale CCG.
Collect qualitative feedback from young people, family members, staff and professionals and engage in service review and development processes.
To play a role in the development and sharing of good practice both within Northpoint Wellbeing and externally.
To ensure any safeguarding or risk issues are identified quickly and appropriately within existing policy frameworks.
To highlight any significant clinical concerns, ethical issues, or logistical challenges to the relevant Northpoint manager and/or the CCG, and to work collaboratively with colleagues to address these.
Under the guidance of Calderdale CCG and senior colleagues, and informed by feedback from patients, to support the development pathways and process as required.
To contribute the development and maintaining effective systems of communication, consultation, referral, and liaison between colleagues and stakeholders across the service/s, ensuring effective care pathways for patients. Supported by the Head of Services (Calderdale) and other Northpoint colleagues as required.
To ensure client records and monitoring systems are maintained in a timely and accurate manner, and comply with specific service/s agreed processes and standards.
To contribute to relevant forums and meetings as required, representing Northpoint.
Manage own workload and time pressures effectively, and meet objectives in the face of competing priorities, challenging timescales, and diversions.
Person Specification
Qualities and Values
Essential
- Evidence of a positive and proactive attitude, motivated and solution-focused
- Commitment to the principles of inclusivity, equality and diversity, demonstrated in practice
- Demonstrates values consistent with those of the Northpoints
- Recognition of the need to be accountable for work through supervision, performance management and other relevant processes.
- Ability to work as part of a team, contributing to effectiveness, quality of services, skills and expertise.
Skills and Competencies
Essential
- Creative problem solver and willing to search for hard-to-find information
- Ability to read large amounts of information and extract the salient points, to analyse data and report on findings
- Able to provide impartial information and guidance to children, young people, families and adults
- Able to support people to understand complex information
- Able to build and maintain relationships whilst maintaining professional boundaries
- Able to plan and organise own workload in line with targets and pressures
- Able to work according to organisational policies and procedures
- Actively committed to personal & professional development
- IT skills i.e. able to use Microsoft Office packages including Word and Outlook and video conferencing such as Zoom and Microsoft Teams
- Excellent interpersonal skills, including communicating clearly and concisely at all levels (both orally and in writing)
- Ability to write clear and accessible communications (such as information leaflets)
Qualifications
Essential
- A relevant professional qualification e.g. social work, nurse, OT, health, allied health professional, therapist, education or youth and community work at graduate level or equivalent
Desirable
- Registration/membership/accreditation of a professional body
Experience
Essential
- Experience of working in a mental health/health/social care service or a similar organisation supporting children, young people, families and/or adults.
- Experience of supporting children, young people, families and/or adults in a related role
- Experience of supporting people who are neurodiverse, either in a paid, unpaid or informal capacity
- Experience of multiagency working
- Experience of providing support and advice by telephone, using video calling and in person
Desirable
- Experience of delivering training/workshops
- Experience of using an electronic patient record system (e.g. Iaptus, SystmOne)
- Experience of working with data collection and monitoring systems
- Experience of working within new and developing pathways
Knowledge and Understanding
Essential
- Knowledge of the NHS Right to Choose approach
- Knowledge of the personalised care approach
- Understanding of the principles of confidentiality
- Knowledge of neurodevelopmental conditions (autism and ADHD)
- Awareness of issues of diversity and the social context of peoples lives and how this may impact their experience of services
- Knowledge and experience of working to good practice guidelines in relation to safeguarding
Desirable
- Knowledge of relevant local services and referral pathways in Calderdale
- Knowledge of mental health conditions
Person Specification
Qualities and Values
Essential
- Evidence of a positive and proactive attitude, motivated and solution-focused
- Commitment to the principles of inclusivity, equality and diversity, demonstrated in practice
- Demonstrates values consistent with those of the Northpoints
- Recognition of the need to be accountable for work through supervision, performance management and other relevant processes.
- Ability to work as part of a team, contributing to effectiveness, quality of services, skills and expertise.
Skills and Competencies
Essential
- Creative problem solver and willing to search for hard-to-find information
- Ability to read large amounts of information and extract the salient points, to analyse data and report on findings
- Able to provide impartial information and guidance to children, young people, families and adults
- Able to support people to understand complex information
- Able to build and maintain relationships whilst maintaining professional boundaries
- Able to plan and organise own workload in line with targets and pressures
- Able to work according to organisational policies and procedures
- Actively committed to personal & professional development
- IT skills i.e. able to use Microsoft Office packages including Word and Outlook and video conferencing such as Zoom and Microsoft Teams
- Excellent interpersonal skills, including communicating clearly and concisely at all levels (both orally and in writing)
- Ability to write clear and accessible communications (such as information leaflets)
Qualifications
Essential
- A relevant professional qualification e.g. social work, nurse, OT, health, allied health professional, therapist, education or youth and community work at graduate level or equivalent
Desirable
- Registration/membership/accreditation of a professional body
Experience
Essential
- Experience of working in a mental health/health/social care service or a similar organisation supporting children, young people, families and/or adults.
- Experience of supporting children, young people, families and/or adults in a related role
- Experience of supporting people who are neurodiverse, either in a paid, unpaid or informal capacity
- Experience of multiagency working
- Experience of providing support and advice by telephone, using video calling and in person
Desirable
- Experience of delivering training/workshops
- Experience of using an electronic patient record system (e.g. Iaptus, SystmOne)
- Experience of working with data collection and monitoring systems
- Experience of working within new and developing pathways
Knowledge and Understanding
Essential
- Knowledge of the NHS Right to Choose approach
- Knowledge of the personalised care approach
- Understanding of the principles of confidentiality
- Knowledge of neurodevelopmental conditions (autism and ADHD)
- Awareness of issues of diversity and the social context of peoples lives and how this may impact their experience of services
- Knowledge and experience of working to good practice guidelines in relation to safeguarding
Desirable
- Knowledge of relevant local services and referral pathways in Calderdale
- Knowledge of mental health conditions
