Senior Triage Worker - Calderdale Open Minds
Northpoint Wellbeing Ltd
This job is now closed
We are looking to recruit an experienced and motivated individual to be our Senior Triage Worker and work within our fast-paced single point of access, which is known as the First Point of Contact (FPOC). The FPOC is managed by Northpoint Wellbeing and acts as the central point for all referrals into Calderdale Open Minds CAMHS (Child & Adolescent Mental Health Service).
Main duties of the job
The post-holder will join the existing team which consists of 3 triage workers, 4 FPOC support workers(enhanced admin support), the FPoC Manager and FPOC Deputy Manager who work together to provide young people, families and professionals with prompt, helpful and positive referral outcomes.
The primary aim of the role will be to support the First Point of Contact to fulfil its primary aim of processing a high volume of referrals in a prompt and efficient way.
The main tasks of the role include:
Ensuring new referrals are risk screened in a timely way – either by the postholder or by another member of the team.
Day to day co-ordination and allocation of referrals to members of the team.
Ensure the database of referrals is managed and is accurate and up-to-date.
Responding to and Coordination of consultations received in to FPoC.
The postholder will also be expected to complete an amount of triage and consultation for more complex cases that are received into the service.
Calderdale Open Minds (CAMHS) is a partnership provided by Northpoint and South West Yorkshire Foundation Trust (SWYT) who are commissioned to deliver signposting, advice, and mental health interventions for children and young people aged 5 to 18 and their families.
Within Open Minds (CAMHS), Northpoint operate a First Point of Contact (known as FPOC) which is the single point of access for referrals (including Autism and ADHD). We also offer signposting, advice, and guidance to parents/carers, young people, and professionals.
The service receives approximately 3000 referrals each year. The triage process is intended to quickly build a picture of the wishes, strengths and mental health needs of the children and young people who are referred to Open Minds (CAMHS) so that a prompt and positive outcome to the referral can be reached. We also work closely with partner organisations in Calderdale to support the needs of young people and their families.
Interviews are likely to be held on 6th June.
09 May 2022
£28,970 to £33,310 a year
Full-time, Part-time, Flexible working, Compressed hours
C A M H S
9 Clare Road
Purpose of Role: The primary aim of the role will be to support the First Point of Contact to fulfil its primary aim of processing a high volume of referrals in a prompt and efficient way.
The post is being created for a number of reasons;
Demand into FPOC continues to increase (over 100% increase over last 4 years)
The FPOC staff team continues to expand
The FPOC Manager and Deputy Manager roles have evolved to include more strategic service development. Additional capacity is therefore needed to oversee the co-ordination of referrals and day-to-day running of FPoC
There are a number of developments in the pipeline to ensure FPOC has stronger links to other services who are able to meet the needs of young people and families (e.g. school nursing, 3rd sector wellbeing organisations within the wider Open Minds Partnership, pre-school autism referrals, integration of digital mental health support).
Ensuring new referrals are risk screened in a timely way – either by the postholder or by another member of the team
Day to day co-ordination and allocation of referrals to members of the team
Ensure the database of referrals is managed and is accurate and up-to-date
Responding to and Coordination of consultations received in to FPoC
The postholder will also be expected to complete an amount of triage and consultation for more complex cases that are received into service
Typical day/week: A typical week as a senior triage worker would entail risk screening and assigning all new referrals into service, daily checks of the database to ensure all referrals are accounted for and up to date, responding to consultation requests from parents/carers and professionals, attending the daily triage worker huddle to provide support and consultation to the team and managing your own caseload of the more complex referrals into service.
Help ensure the triage/information gathering process is focused on the strengths of the young person and their mental health needs
Support FPOC staff to ensure that each referral has a clear plan, formulation and outcome
Contribute to the ongoing review and improvement of triage guidance, systems, pathways and processes
Facilitate the daily FPoC Huddle and Triage Worker Huddle in the absence of the Deputy Manager
Attend the planned daily catch-ups/huddles with SWYPFT Open Minds CAMHS duty workers (specialist CAMHS practitioners)
Support with induction and ongoing guidance for new members of staff.
Management of cases on Patient Delay to ensure throughput and thoroughness
Supporting the FPoC Support team to respond to routine queries
Help to make sure good communication takes places across the wider Open Minds service
Support from the management and leadership team will be available to complete all these tasks.
Knowledge and Understanding
- Working understanding of safeguarding issues
- Working understanding of confidentiality issues
- Understanding of the mental and emotional health problems which can affect children, young people and their families, and of the interventions available
- Knowledge of neurodevelopmental conditions (Autism and ADHD)
- Understanding of the pressures facing professionals who support children and young people, such as schools and GPs
- Knowledge of relevant local services and referral pathways in Calderdale
Training, Experience & Qualifications
- Experience of working in a mental health service or a similar organisation supporting children, young people and/or families
- Experience in assessing child protection/safeguarding concerns and the ability to act on these in accordance with relevant safeguarding procedures
- Experiencing a managing a varied list of daily tasks, according to the presenting risk and need
- Experience of speaking with families and professionals about sensitive and difficult topics
- Experience of helping to improve and develop services
- A relevant qualification in the field of mental health or similar
- Experience of leading or managing staff, services or projects
- Experience of working in CAMHS or similar
- Experience of providing telephone support/advice
- Experience of using an electronic patient record system (e.g. IAPTus/SystmOne) Experience of supporting young people with SEN, and or neurodevelopmental needs (ASD/ADHD)
Qualities and Values
- An understanding and sensitivity towards mental health issues
- Evidence of a positive and proactive attitude, motivated and solution-focused
- Commitment to the principles of inclusivity, equality and diversity, demonstrated in practice
- Demonstrates values consistent with those of Northpoint
Skills and Competencies
- Able to deal with calls from young people, parents/carers and professionals which may involve emotional or distressing content, including potential complaints in to the service
- Able to provide support and guidance to parents and professionals on matters relating to childrens mental health and emotional wellbeing
- Able to build and maintain relationships with others both internal and external to the organisation whilst maintaining appropriate professional boundaries
- Ability to plan and organise workload in line with targets and coordinate tasks to other members of the team
- Able to work according to organisational policies and procedures
- Actively committed to personal & professional development
- IT skills i.e. able to use Microsoft Office packages including Word and Outlook and video conferencing such as Zoom and Microsoft Teams
- Excellent interpersonal skills, including communicating clearly and concisely at all levels (both orally and in writing)
Northpoint Wellbeing Ltd
C A M H S
9 Clare Road
For questions about the job, contact:
First Point of Contact Manager
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