Triage Worker Calderdale Open Minds (CAMHS)

Northpoint Wellbeing Ltd


This job is now closed

Job summary

We have a new opportunity within our Open Minds (CAMHS) First Point of Contact for a motivated Triage Worker to join our team. We are looking for an enthusiastic and organised individual to help provide prompt and positive outcomes to referrals. The triage process is largely telephone based and involves speaking to young people, parents/carers, school staff and other professionals in order to ascertain need and link young people into appropriate support (including neurodevelopmental assessments).

Main duties of the job

The post-holder will join the existing triage team who help to provide young people, families and professionals with prompt, helpful and positive outcomes to their referrals. The triage worker will be based within our office within a friendly and supportive team which includes admin, clinicians and a co-ordinator. Referral information is recorded on an electronic patient management system.

There are 5 main aspects to the role:

1. Gathering information on the strengths, wishes, and mental health needs of children and young people who are referred to Open Minds (CAMHS).

2. Helping to establish the most appropriate outcome for individual referrals.

3. Providing signposting advice and guidance where young people do not require a mental health intervention from Open Minds (CAMHS).

4. Supporting the neurodevelopmental triage process to helps determine whether a young person meets the criteria for an autism/ADHD assessment.

5. Offering telephone consultation and advice to families and professionals who want to explore support and signposting options for a young person without a referral.

About us

Calderdale Open Minds (CAMHS) is a partnership of organisations who are commissioned to deliver signposting, advice, and mental health interventions for children and young people aged 5 to 18 and their families.

Within Open Minds (CAMHS), Northpoint operate a First Point of Contact (known as FPOC) which is the single point of access for referrals (including Autism and ADHD). We also offer signposting, advice, and guidance to parents/carers, young people, and professionals.

The service receives over 2,000 referrals each year. The triage process is intended to quickly build a picture of the wishes, strengths and mental health needs of the children and young people who are referred to Open Minds (CAMHS) so that a prompt and positive outcome to the referral can be reached.

The closing date for this opportunity is currently 14th October 2021, but please note that this is subject to close early.

Job description

Job responsibilities

Main Duties:

Check new referrals for risk to ensure urgent needs are identified in a timely manner.

Gather accurate and relevant information to enable timely and positive referral outcomes.

Communicate referral decisions in a clear, accessible and helpful manner by phone and/or in writing.

Respond to requests for support (calls/e-mails/letters) from parents/carers and professionals.

Offer telephone consultation to families and professionals who may want to explore support options for a young person without the need for a referral.

Contribute to triage meetings/referral discussions and other forums/meetings.

Support the neurodevelopmental screening and triage process to help determine the suitability of an autism or ADHD assessment.

Keep clear records of information gathered, next steps, and decisions made.

Build a strong understanding of available services in the Calderdale area.

Develop a good knowledge base of on-line resources, apps, and websites.

Record patient related information onto an electronic patient management system (Iapetus) in a timely and accurate fashion in line with information governance protocols.

Help ensure the office is a safe, clean, and secure working environment.

Other responsibilities:

Build and maintain effective working relationships with partners and stakeholders.

Contribute to relevant forums, panels and assessment meetings and processes.

Submit timely and accurate monitoring data as required.

Use appropriate measurement and evaluation tools.

Collect feedback and qualitative evaluations from young people, family members, staff and professionals and engage in service review and development processes.

Manage time pressures effectively, and meet objectives in the face of competing priorities, challenging timescales, and diversions.

Person Specification



  • Experience of working in a mental health service or a similar organisation supporting children, young people and/or families
  • Experience in assessing child protection/safeguarding concerns and the ability to act on these in accordance with relevant
  • safeguarding procedures


  • A relevant qualification in the field of mental health
  • or similar
  • Experience of assessing mental health needs
  • Experience of working in CAMHS or similar
  • Experience of providing telephone support/advice
  • Experience of using an electronic patient record
  • system (e.g. IAPTus/SystmOne)
  • Experience of supporting young people with SEN,
  • and or neurodevelopmental needs (ASD/ADHD)

Knowledge and Understanding


  • Understanding of the emotional health problems which can affect children, young people and their families, and of the interventions available
  • Understanding of the principles of confidentiality


  • Knowledge of neurodevelopmental conditions (Autism and ADHD)
  • Understanding of the pressures facing professionals who support children and young people, such as schools and GPs
  • Knowledge of relevant local services and referral pathways in Calderdale

Skills and Competencies


  • Able to deal with calls from young people,
  • parents/carers and professionals which may involve
  • emotional or distressing content
  • Able to provide support and guidance to parents and
  • professionals on matters relating to childrens
  • mental health and emotional wellbeing
  • Able to build and maintain relationships with others
  • both internal and external to the organisation whilst
  • maintaining appropriate professional boundaries
  • Ability to plan and organise workload in line with
  • targets and pressures
  • Able to work according to organisational policies
  • and procedures
  • Actively committed to personal & professional
  • development
  • IT skills i.e. able to use Microsoft Office packages
  • including Word and Outlook and video
  • conferencing such as Zoom and Microsoft Teams
  • Excellent interpersonal skills, including
  • communicating clearly and concisely at all levels
  • (both orally and in writing)
  • Ability to write clear, accessible & professional
  • reports/letters (e.g. discharge letters)

Qualities and Values


  • An understanding of, and sensitivity towards,
  • mental health issues
  • Evidence of a positive and proactive attitude,
  • motivated and solution-focused
  • Commitment to the principles of inclusivity, equality
  • and diversity, demonstrated in practice
  • Demonstrates values consistent with those of the
  • Northpoints

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northpoint Wellbeing Ltd


9 Clare Road


West Yorkshire


Employer's website (Opens in a new tab)

For help with your application, contact:

Danni Brett


Date posted

23 September 2021

Pay scheme



£25,910 to £29,800 a year


Fixed term


12 months

Working pattern


Reference number


Job locations

9 Clare Road


West Yorkshire


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