Job summary
We have a new opportunity within
our Open Minds (CAMHS) First Point of Contact for a motivated Triage Worker to
join our team. We are looking for an enthusiastic and organised individual to
help provide prompt and positive outcomes to referrals. The triage process is
largely telephone based and involves speaking to young people, parents/carers,
school staff and other professionals in order to ascertain need and link young
people into appropriate support (including neurodevelopmental assessments).
Main duties of the job
The post-holder will join the
existing triage team who help to provide young people, families and
professionals with prompt, helpful and positive outcomes to their referrals.
The triage worker will be based within our office within a friendly and
supportive team which includes admin, clinicians and a co-ordinator. Referral
information is recorded on an electronic patient management system.
There are 5 main aspects to the
role:
1. Gathering
information on the strengths, wishes, and mental health needs of children and
young people who are referred to Open Minds (CAMHS).
2. Helping
to establish the most appropriate outcome for individual referrals.
3. Providing
signposting advice and guidance where young people do not require a mental
health intervention from Open Minds (CAMHS).
4. Supporting
the neurodevelopmental triage process to helps determine whether a young person
meets the criteria for an autism/ADHD assessment.
5. Offering
telephone consultation and advice to families and professionals who want to
explore support and signposting options for a young person without a
referral.
About us
Calderdale Open Minds (CAMHS) is a partnership of
organisations who are commissioned to deliver signposting, advice, and mental
health interventions for children and young people aged 5 to 18 and their
families.
Within Open Minds (CAMHS), Northpoint operate a First Point
of Contact (known as FPOC) which is the single point of access for referrals
(including Autism and ADHD). We also
offer signposting, advice, and guidance to parents/carers, young people, and
professionals.
The service receives over 2,000 referrals each year. The
triage process is intended to quickly build a picture of the wishes, strengths
and mental health needs of the children and young people who are referred to
Open Minds (CAMHS) so that a prompt and positive outcome to the referral can be
reached.
The closing date for this opportunity is currently 14th October 2021, but please note that this is subject to close early.
Job description
Job responsibilities
Main Duties:
Check new referrals for risk to ensure
urgent needs are identified in a timely manner.
Gather accurate and relevant
information to enable timely and positive referral outcomes.
Communicate referral decisions in a
clear, accessible and helpful manner by phone and/or in writing.
Respond to requests for support
(calls/e-mails/letters) from parents/carers and professionals.
Offer telephone consultation to
families and professionals who may want to explore support options for a young
person without the need for a referral.
Contribute to triage meetings/referral
discussions and other forums/meetings.
Support the neurodevelopmental
screening and triage process to help determine the suitability of an autism or
ADHD assessment.
Keep clear records of information
gathered, next steps, and decisions made.
Build a strong understanding of
available services in the Calderdale area.
Develop a good knowledge base of
on-line resources, apps, and websites.
Record patient related information
onto an electronic patient management system (Iapetus) in a timely and accurate
fashion in line with information governance protocols.
Help ensure the office is a safe,
clean, and secure working environment.
Other
responsibilities:
Build
and maintain effective working relationships with partners and stakeholders.
Contribute
to relevant forums, panels and assessment meetings and processes.
Submit
timely and accurate monitoring data as required.
Use
appropriate measurement and evaluation tools.
Collect
feedback and qualitative evaluations from young people, family members, staff
and professionals and engage in service review and development processes.
Manage time pressures effectively, and meet
objectives in the face of competing priorities, challenging timescales, and
diversions.
Job description
Job responsibilities
Main Duties:
Check new referrals for risk to ensure
urgent needs are identified in a timely manner.
Gather accurate and relevant
information to enable timely and positive referral outcomes.
Communicate referral decisions in a
clear, accessible and helpful manner by phone and/or in writing.
Respond to requests for support
(calls/e-mails/letters) from parents/carers and professionals.
Offer telephone consultation to
families and professionals who may want to explore support options for a young
person without the need for a referral.
Contribute to triage meetings/referral
discussions and other forums/meetings.
Support the neurodevelopmental
screening and triage process to help determine the suitability of an autism or
ADHD assessment.
Keep clear records of information
gathered, next steps, and decisions made.
Build a strong understanding of
available services in the Calderdale area.
Develop a good knowledge base of
on-line resources, apps, and websites.
Record patient related information
onto an electronic patient management system (Iapetus) in a timely and accurate
fashion in line with information governance protocols.
Help ensure the office is a safe,
clean, and secure working environment.
Other
responsibilities:
Build
and maintain effective working relationships with partners and stakeholders.
Contribute
to relevant forums, panels and assessment meetings and processes.
Submit
timely and accurate monitoring data as required.
Use
appropriate measurement and evaluation tools.
Collect
feedback and qualitative evaluations from young people, family members, staff
and professionals and engage in service review and development processes.
Manage time pressures effectively, and meet
objectives in the face of competing priorities, challenging timescales, and
diversions.
Person Specification
Experience
Essential
- Experience of working in a mental health service or a similar organisation supporting children, young people and/or families
- Experience in assessing child protection/safeguarding concerns and the ability to act on these in accordance with relevant
- safeguarding procedures
Desirable
- A relevant qualification in the field of mental health
- or similar
- Experience of assessing mental health needs
- Experience of working in CAMHS or similar
- Experience of providing telephone support/advice
- Experience of using an electronic patient record
- system (e.g. IAPTus/SystmOne)
- Experience of supporting young people with SEN,
- and or neurodevelopmental needs (ASD/ADHD)
Knowledge and Understanding
Essential
- Understanding of the emotional health problems which can affect children, young people and their families, and of the interventions available
- Understanding of the principles of confidentiality
Desirable
- Knowledge of neurodevelopmental conditions (Autism and ADHD)
- Understanding of the pressures facing professionals who support children and young people, such as schools and GPs
- Knowledge of relevant local services and referral pathways in Calderdale
Skills and Competencies
Essential
- Able to deal with calls from young people,
- parents/carers and professionals which may involve
- emotional or distressing content
- Able to provide support and guidance to parents and
- professionals on matters relating to childrens
- mental health and emotional wellbeing
- Able to build and maintain relationships with others
- both internal and external to the organisation whilst
- maintaining appropriate professional boundaries
- Ability to plan and organise workload in line with
- targets and pressures
- Able to work according to organisational policies
- and procedures
- Actively committed to personal & professional
- development
- IT skills i.e. able to use Microsoft Office packages
- including Word and Outlook and video
- conferencing such as Zoom and Microsoft Teams
- Excellent interpersonal skills, including
- communicating clearly and concisely at all levels
- (both orally and in writing)
- Ability to write clear, accessible & professional
- reports/letters (e.g. discharge letters)
Qualities and Values
Essential
- An understanding of, and sensitivity towards,
- mental health issues
- Evidence of a positive and proactive attitude,
- motivated and solution-focused
- Commitment to the principles of inclusivity, equality
- and diversity, demonstrated in practice
- Demonstrates values consistent with those of the
- Northpoints
Person Specification
Experience
Essential
- Experience of working in a mental health service or a similar organisation supporting children, young people and/or families
- Experience in assessing child protection/safeguarding concerns and the ability to act on these in accordance with relevant
- safeguarding procedures
Desirable
- A relevant qualification in the field of mental health
- or similar
- Experience of assessing mental health needs
- Experience of working in CAMHS or similar
- Experience of providing telephone support/advice
- Experience of using an electronic patient record
- system (e.g. IAPTus/SystmOne)
- Experience of supporting young people with SEN,
- and or neurodevelopmental needs (ASD/ADHD)
Knowledge and Understanding
Essential
- Understanding of the emotional health problems which can affect children, young people and their families, and of the interventions available
- Understanding of the principles of confidentiality
Desirable
- Knowledge of neurodevelopmental conditions (Autism and ADHD)
- Understanding of the pressures facing professionals who support children and young people, such as schools and GPs
- Knowledge of relevant local services and referral pathways in Calderdale
Skills and Competencies
Essential
- Able to deal with calls from young people,
- parents/carers and professionals which may involve
- emotional or distressing content
- Able to provide support and guidance to parents and
- professionals on matters relating to childrens
- mental health and emotional wellbeing
- Able to build and maintain relationships with others
- both internal and external to the organisation whilst
- maintaining appropriate professional boundaries
- Ability to plan and organise workload in line with
- targets and pressures
- Able to work according to organisational policies
- and procedures
- Actively committed to personal & professional
- development
- IT skills i.e. able to use Microsoft Office packages
- including Word and Outlook and video
- conferencing such as Zoom and Microsoft Teams
- Excellent interpersonal skills, including
- communicating clearly and concisely at all levels
- (both orally and in writing)
- Ability to write clear, accessible & professional
- reports/letters (e.g. discharge letters)
Qualities and Values
Essential
- An understanding of, and sensitivity towards,
- mental health issues
- Evidence of a positive and proactive attitude,
- motivated and solution-focused
- Commitment to the principles of inclusivity, equality
- and diversity, demonstrated in practice
- Demonstrates values consistent with those of the
- Northpoints
