Triage Worker Calderdale Open Minds (CAMHS)
Northpoint Wellbeing Ltd
This job is now closed
We have a new opportunity within our Open Minds (CAMHS) First Point of Contact for a motivated Triage Worker to join our team. We are looking for an enthusiastic and organised individual to help provide prompt and positive outcomes to referrals. The triage process is largely telephone based and involves speaking to young people, parents/carers, school staff and other professionals in order to ascertain need and link young people into appropriate support (including neurodevelopmental assessments).
Main duties of the job
The post-holder will join the existing triage team who help to provide young people, families and professionals with prompt, helpful and positive outcomes to their referrals. The triage worker will be based within our office within a friendly and supportive team which includes admin, clinicians and a co-ordinator. Referral information is recorded on an electronic patient management system.
There are 5 main aspects to the role:
1. Gathering information on the strengths, wishes, and mental health needs of children and young people who are referred to Open Minds (CAMHS).
2. Helping to establish the most appropriate outcome for individual referrals.
3. Providing signposting advice and guidance where young people do not require a mental health intervention from Open Minds (CAMHS).
4. Supporting the neurodevelopmental triage process to helps determine whether a young person meets the criteria for an autism/ADHD assessment.
5. Offering telephone consultation and advice to families and professionals who want to explore support and signposting options for a young person without a referral.
Calderdale Open Minds (CAMHS) is a partnership of organisations who are commissioned to deliver signposting, advice, and mental health interventions for children and young people aged 5 to 18 and their families.
Within Open Minds (CAMHS), Northpoint operate a First Point of Contact (known as FPOC) which is the single point of access for referrals (including Autism and ADHD). We also offer signposting, advice, and guidance to parents/carers, young people, and professionals.
The service receives over 2,000 referrals each year. The triage process is intended to quickly build a picture of the wishes, strengths and mental health needs of the children and young people who are referred to Open Minds (CAMHS) so that a prompt and positive outcome to the referral can be reached.
The closing date for this opportunity is currently 14th October 2021, but please note that this is subject to close early.
Check new referrals for risk to ensure urgent needs are identified in a timely manner.
Gather accurate and relevant information to enable timely and positive referral outcomes.
Communicate referral decisions in a clear, accessible and helpful manner by phone and/or in writing.
Respond to requests for support (calls/e-mails/letters) from parents/carers and professionals.
Offer telephone consultation to families and professionals who may want to explore support options for a young person without the need for a referral.
Contribute to triage meetings/referral discussions and other forums/meetings.
Support the neurodevelopmental screening and triage process to help determine the suitability of an autism or ADHD assessment.
Keep clear records of information gathered, next steps, and decisions made.
Build a strong understanding of available services in the Calderdale area.
Develop a good knowledge base of on-line resources, apps, and websites.
Record patient related information onto an electronic patient management system (Iapetus) in a timely and accurate fashion in line with information governance protocols.
Help ensure the office is a safe, clean, and secure working environment.
Build and maintain effective working relationships with partners and stakeholders.
Contribute to relevant forums, panels and assessment meetings and processes.
Submit timely and accurate monitoring data as required.
Use appropriate measurement and evaluation tools.
Collect feedback and qualitative evaluations from young people, family members, staff and professionals and engage in service review and development processes.
Manage time pressures effectively, and meet objectives in the face of competing priorities, challenging timescales, and diversions.
Knowledge and Understanding
Skills and Competencies
Qualities and Values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Northpoint Wellbeing Ltd
For help with your application, contact:
23 September 2021
£25,910 to £29,800 a year