CAMHS Single Point of Access Triage Worker
Northpoint Wellbeing Ltd
This job is now closed
Northpoint Wellbeing are a delivery partner of Calderdale CAMHS (known as Open Minds). We provide the First Point of Contact which is the single point of access for all mental health referrals for children and young people.
The post-holder will join the existing triage team who help to provide young people, families and professionals with prompt, helpful and positive outcomes to their referrals.
This is a rolling recruitment process where we will interview strong candidates as they apply. The vacancy will close when an appointable candidate is found.
Main duties of the job
The triage process is largely telephone based and involves speaking to young people, parents/carers, school staff and other professionals in order to ascertain need and link young people into appropriate support (including neurodevelopmental assessments).
Northpoint are a provider of accessible therapeutic services which deliver mental health support to children, young people, adults and families in Calderdale and Leeds.
Job Title: Triage Worker
Salary scale: £25,910 to £29,800 (pro rata to 35 hrs FTE)
Pension: Eligible employees will be auto-enrolled in a defined contribution scheme
Start date: June 2021 (or as soon as possible thereafter)
Working Hours: Full time (35 hours). Applications for 4 days (28 hours) or above considered.
The service operates on weekdays during office hours, with later opening on Tuesdays and
Wednesdays until 6.30pm in term-time (later shifts are staffed on a rota basis).
Holidays: 28 days annual leave per year (pro-rata for part-time posts) plus Bank Holidays and up to 3 discretionary leave days between Christmas & New Year.
Contract: 12 month fixed contract of employment (continuation funding beyond 1 year is likely)
Location: Northpoints office in Clare Road, central Halifax (some home working during Covid).
Reporting to: Northpoints Single Point of Access Co-ordinator
Role summary: The post-holder will join the existing triage team who help to provide young people, families and professionals with prompt, helpful and positive outcomes to their referrals. The triage worker will be based within our office within a friendly and supportive team which includes admin, clinicians and a co-ordinator. Referral information is recorded on an electronic patient management system.
There are 5 main aspects to the role:
1. Gathering information on the strengths, wishes, and mental health needs of children and young people who are referred to Open Minds (CAMHS).
2. Helping to establish the most appropriate outcome for individual referrals.
3. Providing signposting advice and guidance where young people do not require a mental health intervention from Open Minds (CAMHS).
4. Supporting the neurodevelopmental triage process to helps determine whether a young person meets the criteria for an autism/ADHD assessment.
5. Offering telephone consultation and advice to families and professionals who want to explore support and signposting options for a young person without a referral.
Service Overview: Calderdale Open Minds (CAMHS) is a partnership of organisations who are commissioned to deliver signposting, advice, and mental health interventions for children and young people aged 5 to 18 and their families.
Within Open Minds (CAMHS), Northpoint operate a First Point of Contact (known as FPOC) which is the single point of access for referrals (including Autism and ADHD). We also offer signposting, advice, and guidance to parents/carers, young people, and professionals.
The service receives over 2,000 referrals each year. The triage process is intended to quickly build a picture of the wishes, strengths and mental health needs of the children and young people who are referred to Open Minds (CAMHS) so that a prompt and positive outcome to the referral can be reached.
Many of the children, young people and families who are referred to Open Minds (CAMHS) require light touch signposting and advice in order to help them thrive. Others require a mental health intervention from Open Minds (CAMHS) or another partner organisation. A small number require more urgent and immediate support. The triage workers help to determine which of these outcomes is the most suitable for each young person.
Around 30% of referrals request neurodevelopmental assessments for autism and ADHD. Where appropriate, these referrals undergo a screening process in order to determine clinical suitability for a neurodevelopmental assessment. This process gives young people, parents/carers, and school staff the opportunity to have a voice and contribute to the decision by giving their views on the young persons needs and presenting difficulties. The postholder will contribute to this process.
The FPOC also offers parents/carers, school staff and professionals the option of calling for a helpful conversation where guidance, advice and signposting information can be given without a formal referral. It is envisaged the postholder will also help with this process.
Check new referrals for risk to ensure urgent needs are identified in a timely manner.
Gather accurate and relevant information to enable timely and positive referral outcomes.
Communicate referral decisions in a clear, accessible and helpful manner by phone and/or in writing.
Respond to requests for support (calls/e-mails/letters) from parents/carers and professionals.
Offer telephone consultation to families and professionals who may want to explore support options for a young person without the need for a referral.
Contribute to triage meetings/referral discussions and other forums/meetings.
Support the neurodevelopmental screening and triage process to help determine the suitability of an autism or ADHD assessment.
Keep clear records of information gathered, next steps, and decisions made.
Build a strong understanding of available services in the Calderdale area.
Develop a good knowledge base of on-line resources, apps, and websites.
Record patient related information onto an electronic patient management system (Iapetus) in a timely and accurate fashion in line with information governance protocols.
Help ensure the office is a safe, clean, and secure working environment.
Build and maintain effective working relationships with partners and stakeholders.
Contribute to relevant forums, panels and assessment meetings and processes.
Submit timely and accurate monitoring data as required.
Use appropriate measurement and evaluation tools.
Collect feedback and qualitative evaluations from young people, family members, staff and professionals and engage in service review and development processes.
Manage time pressures effectively, and meet objectives in the face of competing priorities, challenging timescales, and diversions.
All employees must be familiar with and adhere to Northpoints operational policies, service protocols, and practice guidelines as required, taking account of any relevant partner protocols and procedures.
All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (2018) and Security and Confidentiality Policies
All employees have a duty and responsibility for their own health and safety and the health of safety of colleagues, patients and the general public.
All employees will undertake statutory and mandatory training as deemed appropriate and have a willingness and commitment to professional development.
Northpoint Wellbeing is committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender, race, religion or belief, sexual orientation, marital status, gender reassignment or pregnancy/maternity. We fully support the right of all staff to equal opportunities and are committed to the development of a diverse workforce. All employees are expected to be familiar with and adhere to Northpoints Equal Opportunities Policy
All employees will adhere to Northpoint Wellbeing safeguarding procedures.
It is the responsibility of all staff that they do not abuse their professional position for personal gain, to seek advantage of further private business, or for other interests, in the course of their official duties.
Line management and clinical/reflective supervision will be provided by Northpoint
Peer support from staff within Northpoint and with colleagues from other agencies is facilitated and encouraged.
Northpoint places a strong emphasis on the development, wellbeing, training, and support of all staff (including non-clinical staff)
All staff receive an annual review/appraisal which will include support to access relevant CPD (continuing professional development) training.
Travel expenses will be provided at the standard Northpoint rate.
Additional expenses will be claimed through Northpoint as agreed.
Mobile smartphone and laptop and access to IT systems will be provided.
This job description does not provide an exhaustive list of duties and may be reviewed in conjunction with the post holder in light of service development.
Disclosure and Barring Service Certificate: Due to the nature of the work, this post will be subject to an enhanced DBS check (formerly CRB check). Northpoints policy on the recruitment of ex-offenders is available on request - a past criminal conviction will not necessarily be a bar to employment.
Qualities and Values
Skills and competencies
Knowledge and Understanding
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Northpoint Wellbeing Ltd
27 May 2021
£25,910 to £29,800 a year
Full-time, Flexible working