Clinical Operations Manager
Northpoint Wellbeing Ltd
This job is now closed
This is an exciting opportunity to join a growing company, working in partnership with statutory services and other voluntary sector agencies to deliver psychological therapy and mental wellbeing services.
Northpoint Wellbeing is a charity established in Leeds in 1996 Our aim is to improve mental wellbeing and make services more accessible to as many people as possible. Our services now support over 5,000 clients each year. We currently have services in Calderdale, York and Doncaster as well as Leeds.
Main duties of the job
This is an opportunity for a mental health service manager, a therapist or mental health professional to manage a team of staff within the service, working as part of a larger team of Clinical Operations Managers, Deputy Operational Team Managers, and Clinical Leads.
The post-holder will manage a team of IAPT therapists and mental health practitioners, supported by a Deputy Team Manager. The role involves supporting service delivery and staff management in a high-volume clinical service, with element of matrix-management.
The Leeds Mental Wellbeing Service (LMWS) was launched in Nov 2019 and is delivered by a partnership between Northpoint and other Third Sector and NHS organisations.
LMWS combines the pre-existing Leeds IAPT Service (offering talking therapies to adult NHS patients) with a broader mental wellbeing support offer based in primary care settings. It is funded until at least 2025.
The duties and responsibilities of the post will include:
The LMWS Clinical Operations Manager will co-lead a designated locality team in a specific geographic area of Leeds, with responsibility for ensuring a consistent Multi-Disciplinary Team (MDT) approach across their locality area.
They will work alongside a Northpoint Deputy Team Manager, who will support the Clinical Operations Manager in working as a Cluster Management Team.
The Clinical Operations Manager will have line-management responsibilities for approx. 15 Northpoint staff attached to their locality team.
To hold day-to-day responsibility for locality team delivery, by acting as the first or second point of contact for staff on operational and clinical issues, and to act as a duty manager for the whole service on a rota basis (within office hours).
To ensure any safeguarding or risk issues are identified quickly and that staff are supported to manage these appropriately within existing policy frameworks.
To highlight any significant clinical concerns, ethical issues, or logistical challenges to the Clinical Lead and/or Head of Services, and to work collaboratively with colleagues to address these.
To ensure there are sufficient staff in place to deliver the contracted levels of service delivery, planning where possible for staff changes (e.g. maternity leave, long-term sick-leave) in order to minimise impact on service delivery, and leading on the recruitment and induction of any new staff, in line with LMWS & Northpoint policies and procedures.
To secure appropriate clinic space for the delivery of the service and to resolve any issues arising around clinic space, in conjunction with the Deputy Team Manager and primary care colleagues.
To provide line management supervision, including caseload supervision, to named team members, facilitating access to training and development and evaluating staff work performance in line with service policies.
To lead on managing any grievances, complaints & disciplinary issues arising within the Team, and take appropriate action in line with Northpoint policies and procedures and the matrix management framework.
To liaise with the LMWS Clinical Leads, and clinical supervisors, ensuring that the team receive appropriate levels of clinical supervision, in line with recognised best practice.
In conjunction with the Deputy Team Manager to facilitate the development of service protocols, and practice guidelines as required, taking account of partner provider joint protocols and procedures.
In conjunction with the Deputy Team Manager, to ensure that robust policy and procedures are in place and implemented to support service delivery within appropriate clinical governance frameworks.
In conjunction with the Deputy Team Manager, to contribute to effective systems of communication, consultation, referral, and liaison between colleagues and teams in LMWS and other agencies, especially around care pathways for clients.
To support staff to ensure client records and monitoring systems are maintained and comply with LMWS and regulatory standards.
To support the involvement of clients in service developments where appropriate through co-production mechanisms such as qualitative feedback forms, consultation exercises, involvement in patient groups, etc.
To contribute to promoting the LMWS particularly to client groups who experience health inequalities.
To represent LMWS & Northpoint at local forums, external meetings, etc.
If the post holder holds a therapeutic qualification and wishes to carry a caseload of clients from the LMWS waiting list this can be accommodated within the role up to a maximum of 4 cases at any one time.
All employees must be familiar with and adhere to Northpoints operational policies, LMWS service protocols, and practice guidelines as required, taking account of any relevant partner protocols and procedures.
All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (2018) and Security and Confidentiality Policies
All employees have a duty and responsibility for their own health and safety and the health of safety of colleagues, patients and the general public
All employees will undertake statutory and mandatory training as deemed appropriate and have a willingness and commitment to professional development
Northpoint Wellbeing is committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender, race, religion or belief, sexual orientation, marital status, gender reassignment or pregnancy/maternity. We fully support the right of all staff to equal opportunities and are committed to the development of a diverse workforce. All employees are expected to be familiar with and adhere to Northpoints Equal Opportunities Policy
All employees will adhere to Northpoint Wellbeing safeguarding procedures
Northpoint will provide regular line-management supervision (within work time)
It is the responsibility of all staff that they do not abuse their professional position for personal gain, to seek advantage of further private business, or for other interests, in the course of their official duties.
This job description does not provide an exhaustive list of duties and may be reviewed in conjunction with the post holder in light of service development.
Skills & Abilities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Northpoint Wellbeing Ltd
For help with your application, contact:
27 July 2021
Agenda for change
£38,890 to £44,503 a year
Full-time, Flexible working