Clinical Operations Manager

Northpoint Wellbeing Ltd


This job is now closed

Job summary

This is an exciting opportunity to join a growing company, working in partnership with statutory services and other voluntary sector agencies to deliver psychological therapy and mental wellbeing services.

Northpoint Wellbeing is a charity established in Leeds in 1996 Our aim is to improve mental wellbeing and make services more accessible to as many people as possible. Our services now support over 5,000 clients each year. We currently have services in Calderdale, York and Doncaster as well as Leeds.

Main duties of the job

This is an opportunity for a mental health service manager, a therapist or mental health professional to manage a team of staff within the service, working as part of a larger team of Clinical Operations Managers, Deputy Operational Team Managers, and Clinical Leads.

The post-holder will manage a team of IAPT therapists and mental health practitioners, supported by a Deputy Team Manager. The role involves supporting service delivery and staff management in a high-volume clinical service, with element of matrix-management.

About us

The Leeds Mental Wellbeing Service (LMWS) was launched in Nov 2019 and is delivered by a partnership between Northpoint and other Third Sector and NHS organisations.

LMWS combines the pre-existing Leeds IAPT Service (offering talking therapies to adult NHS patients) with a broader mental wellbeing support offer based in primary care settings. It is funded until at least 2025.

Job description

Job responsibilities

The duties and responsibilities of the post will include:

The LMWS Clinical Operations Manager will co-lead a designated locality team in a specific geographic area of Leeds, with responsibility for ensuring a consistent Multi-Disciplinary Team (MDT) approach across their locality area.

They will work alongside a Northpoint Deputy Team Manager, who will support the Clinical Operations Manager in working as a Cluster Management Team.

The Clinical Operations Manager will have line-management responsibilities for approx. 15 Northpoint staff attached to their locality team.

To hold day-to-day responsibility for locality team delivery, by acting as the first or second point of contact for staff on operational and clinical issues, and to act as a duty manager for the whole service on a rota basis (within office hours).

To ensure any safeguarding or risk issues are identified quickly and that staff are supported to manage these appropriately within existing policy frameworks.

To highlight any significant clinical concerns, ethical issues, or logistical challenges to the Clinical Lead and/or Head of Services, and to work collaboratively with colleagues to address these.

To ensure there are sufficient staff in place to deliver the contracted levels of service delivery, planning where possible for staff changes (e.g. maternity leave, long-term sick-leave) in order to minimise impact on service delivery, and leading on the recruitment and induction of any new staff, in line with LMWS & Northpoint policies and procedures.

To secure appropriate clinic space for the delivery of the service and to resolve any issues arising around clinic space, in conjunction with the Deputy Team Manager and primary care colleagues.

To provide line management supervision, including caseload supervision, to named team members, facilitating access to training and development and evaluating staff work performance in line with service policies.

To lead on managing any grievances, complaints & disciplinary issues arising within the Team, and take appropriate action in line with Northpoint policies and procedures and the matrix management framework.

To liaise with the LMWS Clinical Leads, and clinical supervisors, ensuring that the team receive appropriate levels of clinical supervision, in line with recognised best practice.

In conjunction with the Deputy Team Manager to facilitate the development of service protocols, and practice guidelines as required, taking account of partner provider joint protocols and procedures.

In conjunction with the Deputy Team Manager, to ensure that robust policy and procedures are in place and implemented to support service delivery within appropriate clinical governance frameworks.

In conjunction with the Deputy Team Manager, to contribute to effective systems of communication, consultation, referral, and liaison between colleagues and teams in LMWS and other agencies, especially around care pathways for clients.

To support staff to ensure client records and monitoring systems are maintained and comply with LMWS and regulatory standards.

To support the involvement of clients in service developments where appropriate through co-production mechanisms such as qualitative feedback forms, consultation exercises, involvement in patient groups, etc.

To contribute to promoting the LMWS particularly to client groups who experience health inequalities.

To represent LMWS & Northpoint at local forums, external meetings, etc.

If the post holder holds a therapeutic qualification and wishes to carry a caseload of clients from the LMWS waiting list this can be accommodated within the role up to a maximum of 4 cases at any one time.


All employees must be familiar with and adhere to Northpoints operational policies, LMWS service protocols, and practice guidelines as required, taking account of any relevant partner protocols and procedures.

All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (2018) and Security and Confidentiality Policies

All employees have a duty and responsibility for their own health and safety and the health of safety of colleagues, patients and the general public

All employees will undertake statutory and mandatory training as deemed appropriate and have a willingness and commitment to professional development

Northpoint Wellbeing is committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender, race, religion or belief, sexual orientation, marital status, gender reassignment or pregnancy/maternity. We fully support the right of all staff to equal opportunities and are committed to the development of a diverse workforce. All employees are expected to be familiar with and adhere to Northpoints Equal Opportunities Policy

All employees will adhere to Northpoint Wellbeing safeguarding procedures

Northpoint will provide regular line-management supervision (within work time)

It is the responsibility of all staff that they do not abuse their professional position for personal gain, to seek advantage of further private business, or for other interests, in the course of their official duties.

This job description does not provide an exhaustive list of duties and may be reviewed in conjunction with the post holder in light of service development.

Person Specification

Skills & Abilities


  • Leadership abilities to facilitate the development and maintenance of a cohesive team approach characterised by a sense of shared purpose and collective responsibility
  • Effective delegation skills identifying skills and interests within the team and facilitating development opportunities.
  • Able to motivate, communicate and sell new ideas effectively to team colleagues and other stakeholders.
  • Able to provide line management supervision to staff.
  • Able to provide caseload management to team members.
  • Able to take responsibility and accountability for service delivery and day to day management of the staff team.
  • Able to performance manage team members in order to meet commissioning requirements.
  • Able to balance different job requirements and work in a self- directed manner on a day-to-day basis.
  • High level verbal and written communication skills to enable effective leadership and representation of the service.
  • Ability to use basic IT packages (i.e. MS Word, Outlook, Internet Explorer) in a way which is competent and confident.
  • Able to build and maintain relationships with a variety of stakeholders including in situations where conflicts of interest may occur.
  • Recognise value of and contribute to audit / evaluation.



  • Previous staff management/supervision experience
  • Previous experience of working with clients with common mental health problems (depression, anxiety states etc)
  • Understanding of principles of data security and information governance within an NHS context
  • Experience of using risk assessment principles and processes
  • Knowledge and experience of working to good practice guidelines in relation to safeguarding
  • Experience of working with data collection and monitoring systems


  • Minimum 2 years experience of project or service management, preferably in a social care, NHS or voluntary sector setting
  • Knowledge of resources available in local community
  • Knowledge of the issues facing disadvantaged groups and communities in Leeds



  • Applicants should be able to demonstrate theoretical & clinical knowledge appropriate to the service area & profession; either:
  • a relevant HCPC-registered title (i.e art therapist, arts psychotherapist, drama-therapist, counselling psychologist, clinical psychologist)
  • or:
  • a qualification (diploma or above) from a BACP/BABCP accredited training or equivalent (equivalent qualifications from non-accredited courses should be of a level that would be recognised for professional accreditation purposes and sufficient to practice as a counsellor/therapist)
  • or:
  • professional degree or diploma in relevant field with appropriate statutory registration
  • or:
  • minimum of two years experience of mental health service management, including experience of staff recruitment, induction, supervision, appraisal and training


  • To hold accreditation or be eligible for accreditation with BACP/UKCP/BABCP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Northpoint Wellbeing Ltd


Hunslet Road


LS10 1JN

Employer's website

For help with your application, contact:

Hazel Burleigh


Date posted

27 July 2021

Pay scheme

Agenda for change


Band 7


£38,890 to £44,503 a year



Working pattern

Full-time, Flexible working

Reference number


Job locations

Hunslet Road


LS10 1JN

Supporting documents

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