Job summary
We are seeking a
skilled communicator who is organised, self-managing, and understands how
systems, data and information can help services to deliver good quality support
to service users.
The postholder
will be responsible for implementing and improving data systems and processes,
producing monitoring reports, and ensuring the management team have access to
timely and accurate data.
Main duties of the job
The post will focus on 4 main areas:
1.
Develop
data reporting templates in line with service requirements and KPIs, and use
these to produce regular monitoring reports
2.
Provide
performance and outcome data to help service managers monitor client experience
and improve service quality
3.
Help
the service utilise electronic systems, particularly the IAPTus patient record
system
4.
Support
the management team to ensure that future service planning and development is
based on accurate data analysis
About us
At Northpoint
we pride ourselves on being able to effectively measure and evidence the
outcomes and impact of our work, and we use qualitative and quantitative data
to monitor and improve our services. Since we were first commissioned to work
in Calderdale in 2014 we have introduced reliable and accurate data collection
and reporting systems. Our reports have provided clear evidence that the
experience of young people who access our mental health services has improved
significantly.
The expansion
of our work in Calderdale has been built on our ability to report on how many
people we have helped, how much support we have given them, and how it has
helped them.
Monitoring is
based on key performance indicators that have been developed with input from
service users (young people and families).This information plays a vital role
in service development and commissioning arrangements. It is also used to help
the services manage its limited resources in the most effective ways.
The data lead
will join our friendly, skilled and enthusiastic team, and will work closely
with service managers and administrators to further develop our data and reporting
systems and processes.
Key dates
Deadline for
applications: Sunday 17th October
Likely
interview date: Thursday 21st October (tbc)
Job description
Job responsibilities
The data lead
role has become vacant due to the previous postholder progressing their career.
There is a robust system of monitoring templates already in place. These will
need to be developed and improved as the services continue to expand and
priorities develop. We are therefore seeking a skilled communicator who is
organised, self-managing, and understands how systems, data and information can
help to improve the experience of staff and service users.
You will be
responsible for implementing and improving data systems and processes,
producing monitoring reports, and ensuring the management team have access to
timely and accurate data.
The post will
focus on 4 main areas:
1.
Develop data reporting templates in line
with service requirements and KPIs, and use these to produce regular monitoring
reports
2.
Provide performance and outcome data
to help service managers monitor and improve client experience and service
delivery
3.
Help the service utilise electronic
systems, particularly the IAPTus patient record system
4.
Support the management team to ensure
that future service planning and development is based on accurate data analysis
Job description
Job responsibilities
The data lead
role has become vacant due to the previous postholder progressing their career.
There is a robust system of monitoring templates already in place. These will
need to be developed and improved as the services continue to expand and
priorities develop. We are therefore seeking a skilled communicator who is
organised, self-managing, and understands how systems, data and information can
help to improve the experience of staff and service users.
You will be
responsible for implementing and improving data systems and processes,
producing monitoring reports, and ensuring the management team have access to
timely and accurate data.
The post will
focus on 4 main areas:
1.
Develop data reporting templates in line
with service requirements and KPIs, and use these to produce regular monitoring
reports
2.
Provide performance and outcome data
to help service managers monitor and improve client experience and service
delivery
3.
Help the service utilise electronic
systems, particularly the IAPTus patient record system
4.
Support the management team to ensure
that future service planning and development is based on accurate data analysis
Person Specification
Qualifications
Essential
- Degree or high level of academic achievement
- Proficiency in maths and English
- Evidence of continuous professional development
Desirable
- Relevant professional qualification
Qualities and Values
Essential
- An understanding and sensitivity towards mental health issues
- Flexible to meet service needs
- Approachable, positive and enthusiastic
- Evidence of a positive and proactive attitude, motivated and solution-focused
- Commitment to the principles of inclusivity, equality and diversity, demonstrated in practice
- Demonstrates values consistent with those of the Northpoints
Experience
Essential
- Experience of working in a data/information/responsible administrative role
- Experience of developing processes which support accurate data flow
- Experience in the development, maintenance and analysis of electronic data collection systems
- Experience of producing monitoring reports which measure performance and demonstrate outcomes
Desirable
- Experience of using electronic patient management systems such as Iaptus, SystmOne or similar
- Experience of working in a service which provide care or support to clients
- Experience of supporting others to use systems
- Experience of delivering training
Knowledge and Understanding
Essential
- Working understanding of confidentiality issues
Desirable
- Understanding of the pressures facing front line staff who work in mental health services
- Awareness of relevant initiatives & frameworks including MHSTs, Choice & Partnership Approach, Thrive Elaborated and CYP IAPT
- Knowledge of relevant data monitoring requirements such as MHSDS (mental health services data set)
- Knowledge of children & young peoples mental health outcome measures (e.g. RCADS, goal based outcomes)
Skills and Competencies
Essential
- Able to build and maintain relationships with others both internal and external to the organisation whilst maintaining appropriate professional boundaries
- Ability to plan and organise workload in line with targets
- Able to work according to organisational policies and procedures
- Proven change management and team working skills
- Actively committed to personal & professional development
- IT skills i.e. able to use Microsoft Office packages including Word, Outlook and video conferencing such as Zoom and Microsoft Teams
- Proficient in Excel
- Excellent interpersonal skills, including communicating clearly and concisely at all levels (both orally and in writing)
- Ability to present accessible and helpful data reports
Person Specification
Qualifications
Essential
- Degree or high level of academic achievement
- Proficiency in maths and English
- Evidence of continuous professional development
Desirable
- Relevant professional qualification
Qualities and Values
Essential
- An understanding and sensitivity towards mental health issues
- Flexible to meet service needs
- Approachable, positive and enthusiastic
- Evidence of a positive and proactive attitude, motivated and solution-focused
- Commitment to the principles of inclusivity, equality and diversity, demonstrated in practice
- Demonstrates values consistent with those of the Northpoints
Experience
Essential
- Experience of working in a data/information/responsible administrative role
- Experience of developing processes which support accurate data flow
- Experience in the development, maintenance and analysis of electronic data collection systems
- Experience of producing monitoring reports which measure performance and demonstrate outcomes
Desirable
- Experience of using electronic patient management systems such as Iaptus, SystmOne or similar
- Experience of working in a service which provide care or support to clients
- Experience of supporting others to use systems
- Experience of delivering training
Knowledge and Understanding
Essential
- Working understanding of confidentiality issues
Desirable
- Understanding of the pressures facing front line staff who work in mental health services
- Awareness of relevant initiatives & frameworks including MHSTs, Choice & Partnership Approach, Thrive Elaborated and CYP IAPT
- Knowledge of relevant data monitoring requirements such as MHSDS (mental health services data set)
- Knowledge of children & young peoples mental health outcome measures (e.g. RCADS, goal based outcomes)
Skills and Competencies
Essential
- Able to build and maintain relationships with others both internal and external to the organisation whilst maintaining appropriate professional boundaries
- Ability to plan and organise workload in line with targets
- Able to work according to organisational policies and procedures
- Proven change management and team working skills
- Actively committed to personal & professional development
- IT skills i.e. able to use Microsoft Office packages including Word, Outlook and video conferencing such as Zoom and Microsoft Teams
- Proficient in Excel
- Excellent interpersonal skills, including communicating clearly and concisely at all levels (both orally and in writing)
- Ability to present accessible and helpful data reports
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
