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Service Manager- Calderdale Mental Health Support Team

Northpoint Wellbeing Ltd

Closing date is 05 July 2020

Job overview

Northpoint Wellbeing are seeking an experienced manager to lead and develop Calderdale's new Mental Health Support Team, which will form part of the innovative Open Minds Partnership of children & young people's mental health services.

When consulted on the workforce, children and young people have told us they want to be supported by staff who can identify with them, who have empathetic skills, who listen, and who involve them in decisions about their care. Young people also felt the Open Minds Partnership mental health workforce should be representative of the population they support.

Therefore, we are particularly interested in hearing from candidates who will help to make the Mental Health Support Team representative of the Calderdale population in terms of ethnicity, disability, sexuality, and lived experience (i.e. experience as service users).

Main duties of the job

The service manager will hold operational responsibility for the mental health support team and will provide line management to 8 x Education Mental Health Practitioners plus a multi-disciplinary team of supervisors, clinicians and admin/data support.

The role will also involve:

Helping to build robust referral pathways

Strengthening links with schools, colleges and other partners

Ensuring the project meets national and local funding requirements and targets.

Developing innovative practice, including digital technology

About us

Northpoint Wellbeing Limited is a charitable provider of a range of therapeutic & preventative services for those experiencing mental health and emotional difficulties in Calderdale, Leeds and surrounding areas.

Northpoint have provided children & young people's mental health services (formerly CAMHS) in Calderdale since 2014. Our provision includes the single point of access and a team of therapeutic practitioners who provide mental health interventions in schools and other community settings.

We work closely with a range of providers as part of the Open Minds Partnership which includes South West Yorkshire Partnership Foundation Trust (SWYPFT) who deliver the specialist CAMHS service, together with a number of third sector agencies.

Further details in the 'About Northpoint' and 'About Calderdale MHST documents'.

Job description

Job responsibilities

Job Title: Service Manager - Calderdale Mental Health Support Team (MHST)

Status: Permanent contract of employment with Northpoint Wellbeing

Start-date: September 2020 - an earlier start date may be considered

Salary scale: £37,290 to £42,880 with possible market allowance* (cost of living uplift due October 2020).

*An additional ongoing market allowance may be available if the successful candidate is able to evidence that they have been earning an equivalent or higher salary in a similar role.

Working hours and days: This is a full time post (35 hours). Applications from candidates with availability to work 28 hours or more will be considered.

The service will initially operate on weekdays during education setting hours. Occasional later working on evenings may be required.

Pension: Up to 5% employers pension contribution, subject to scheme requirements.

Location: Northpoint has an office base in Clare Road in central Halifax. The post-holder will travel to schools and MHST venues across Calderdale.

Holidays: 28 days annual leave per year (pro-rata for part-time posts) plus statutory holidays and up to 3 discretionary leave days between Christmas and New Year.

Accountability and reporting: The post-holder will be line-managed by Northpoints Head of Services for Children & Families.

Disclosure and Barring Service Certificate: Due to the nature of the work, this post will be subject to a DBS check (formerly CRB check). Northpoints policy on the recruitment of ex-offenders is available on request - a past criminal conviction will not necessarily be a bar to employment.

The team will consist of a service manager, senior clinicians/supervisors, clinicians/supervisors, and Education Mental Health Practitioners (EMHPs), with admin, data, and strategic support.

This is a new service with an opportunity to develop the service ensuring the voice of children, young people and their families alongside education colleagues are heard to find new and innovative ways of working to best meet their needs. Year 1 will be a training and setup year with year 2 as full mobilisation upon training completion and qualification.

Client Group: the mental health support teams will focus on supporting students and pupils with presenting mental health problems of a low to moderate level of complexity, with some additional support for identified vulnerable groups.

Summary of role: The service manager will be responsible for the operational and clinical management of two school-based mental health support teams within the locality, comprising of 8 x Education Mental Health Practitioners in total plus a multi-disciplinary team of supervisors, clinicians and admin/data support (structure below).

The main areas of the job will include:

1. Operational responsibility for the Mental Health Support Team project

2. Line management responsibility for approx. 16 MHST staff, with possibility of support from Senior Clinicians

3. Build robust referral pathways with the OMP, schools and other agencies

4. Develop the service in line with the principles of Thrive Elaborated and emerging good practice (e.g. digital technology, CYP IAPT, evidence-based interventions) and MHST guidelines (see MHST manual)

5. Ensure the project meets national and local performance targets (in conjunction with clinical and management colleagues)

The postholder will also build on existing links with Open Minds partners and other services.

Staff team & Service Structure: Calderdales MHST will consist of approx. 16/17 staff. It is envisaged the Service Manager will line-manage these staff, with support from the Senior Clinicians/Supervisors. The final team make-up will depend on recruitment availability but will provide sufficient low intensity clinical supervision, management and clinical caseload.

2 x Senior Clinicians/Supervisors (advanced clinicians who will supervise EMHPs)

o The 2 x MHST Senior Clinicians/Supervisors will provide clinical support and low intensity supervision to the EMHPs, as well as consultation to professionals around complex cases.

3 or 4 Clinicians/ Supervisors (qualified professionals)

o The MHST Clinicians will provide evidence-based support to more complex cases, including students with pre EHCP special education needs as well as providing low intensity supervision to EMHPs.

8 x Education Mental Health Practitioners (EMHPs)

The EHMPs will receive low intensity supervision and intensive support from the Clinicians/Supervisors, plus support from the training provider.

1 x admin worker (0.8 FTE)

1 x Data Lead (0.3 FTE)

It is envisaged that all staff will be employed by Northpoint.

The project will also be supported by an experienced external consultant who has written successful MHST bid. They will act as a Project Manager for approx. 2 days per week. This role will involve liaising with relevant parties including the training provider, the CCG, NHS England and other MHST sites to ensure the project meets local and national requirements and standards.

Further info:

The recruitment pack also consists of the following documents:

About Northpoint (see separate document)

About Calderdale MHST (separate document)

MHST manual: Mental Health Support Teams for Children and Young People in Education ( link provided in the 'About Calderdale MHST document')

Low intensity supervision training curriculum (link provided in the 'About Calderdale MHST' document).

Responsibilities: On a day to day basis, the service managers role will focus on the following: team management duties (including staff line management), ensuring adequate staff cover is in place, managing issues of risk/complexity/safeguarding/urgency, liaising with schools/partners/EMHP training providers, reviewing operational delivery in line with capacity/demand, providing a stable, consistent and supportive management presence.

Regular tasks will include individual line management supervision of staff (at least monthly), liaising with OMP single point of access and specialist CAMHS staff (at least weekly), reviewing staff job plans, monitoring waiting times, recruitment/induction of new staff, meeting key partners, and overseeing the implementation of new initiatives such as group and on-line support.

Some direct work with schools/children/families may be required in the early stages of the project depending on MHST recruitment and team capacity.

Full duties and tasks are outlined in the separate Job Description.

Person Specification



  • Leadership/management experience in a relevant field may be evidenced by a relevant management/leadership role in young persons service, a mental health service, a family service, or similar.


  • Relevant professional/therapeutic qualification Membership/registration of relevant professional body
  • Management qualification



  • Experience of multi-agency collaborative working
  • Experience of monitoring performance & demonstrating outcomes Experience of leading/line-managing a team of staff


  • Experience of working with young people and/or families
  • Experience of delivering therapeutic interventions
  • Experience of working in/with schools

Skills, knowledge and ability


  • Ability to motivate, guide and support staff to develop
  • Excellent interpersonal and communication skills
  • Ability to create and communicate an operational vision
  • Ability to think clinically/therapeutically about client need
  • Proven change management and team working skills
  • Ability to improve services to increase efficiency and enhance patient experience
  • Ability to write concise and informative reports and letters


  • Relevant managerial experience
  • Familiarity with electronic patient management systems such as IAPTus, RIO, SystmOne etc.
  • Awareness of relevant initiatives and frameworks, including MHSTs, Thrive Elaborated, Choice & Partnership Approach (CAPA), and CYP IAPT
  • Knowledge of relevant data monitoring requirements

Personal Attributes


  • Proactive, self-motivated, and able to work independently
  • Ability to prioritise workload appropriately and multi task in response to multiple demands
  • Flexible to meet service needs
  • Well organised and able to manage time effectively
  • Assertive and confident
  • Approachable, positive and enthusiastic


  • Ability to mediate/successfully resolve conflict

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website (opens in a new window). From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks For Overseas Applicants (opens in a new window).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer Details

Employer name

Northpoint Wellbeing Ltd


Hunslet Road


LS10 1JN

Employer's website

Date posted

18 June 2020

Pay scheme



£37,290 to £42,880 a year



Working pattern

Full-time, Flexible working


35 hours a week

Reference number


Job locations

Hunslet Road


LS10 1JN

9 Clare Road


West Yorkshire


Supporting documents

For help with your application, contact:

Joe Hanney


If there's technical issues with the website, contact:



0300 330 1013

Outside UK:

+44 300 330 1013

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Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.