Clinical Operations Manager

Northpoint Wellbeing Ltd

The closing date is 07 December 2020

Job overview

The Leeds Mental Wellbeing Service (LMWS) is a new service launched in Nov 2019. It combines the pre-existing Leeds IAPT Service (offering talking therapies to adult NHS patients) with a broader mental wellbeing support offer based in primary care settings (GP surgeries, health centres etc).

The service is delivered by a partnership of Third Sector and NHS organisations.

This is an opportunity for a therapist or mental health professional to manage a team of staff within the service, working as part of a larger team of Clinical Operations Managers, Deputy Operational Team Managers, and Clinical Leads.

The post-holder will manage Northpoints team of IAPT counsellors, working in a defined geographical area of Leeds, supported by a Deputy Team Manager. The role involves supporting service delivery and staff management in a high-volume clinical service, with element of matrix-management.

Main duties of the job

The LMWS Clinical Operations Manager will co-lead a designated locality team in a specific geographic area of Leeds, with responsibility for ensuring a consistent Multi-Disciplinary Team (MDT) approach across their locality area.

They will work alongside a Clinical Operations Manager from Leeds Community Healthcare NHS Trust and a Northpoint Deputy Team Manager, who will support the Clinical Operations Managers in working as a Cluster Management Team.

The Clinical Operations Manager will have line-management responsibilities for approx. 15 Northpoint staff attached to their locality team.

About us

Northpoint Wellbeing is a charity which provides a range of services to promote emotional wellbeing. We believe that timely access to appropriate support, particularly talking therapies, is an effective way of promoting emotional wellbeing and relieving mental distress, for people of all ages and backgrounds. The team of Therapists that you will be managing consists of 9 Counsellors working within Northpoint as part of LMWS. The team has been in operation for over seven years and is well established and experienced. Northpoint also employs a further two Clinical Ops Managers and four Deputy Managers working alongside you in LMWS. For more information about Northpoint Wellbeing, see our 'About Northpoint' information leaflet.

Job description

Job responsibilities

Job Description and Person Specification

Job title: Clinical Operations Manager*

*job title may be subject to change

Service: Leeds Mental Wellbeing Service, formerly Leeds IAPT

Responsible to:

Head of Service

Responsible for:

IAPT therapists, Psychological Wellbeing Practitioners (PWPs), Senior Employment Advisors (EAs), Mental Health Support Workers/Practitioners/Senior Practitioners

Contract: Permanent

Salary/Pay Band: £38,890 - £44,503 equivalent to Agenda for Change band 7

Pension: Eligible employees will be auto enrolled in a defined contribution scheme

Hours and days: Full time (= 35 hours pw), exact hours and days negotiable

Holidays: 28 days annual leave per year plus statutory holidays pro-rata and up to 3 discretionary leave days at Christmas.

Location: Based at Leeds Bridge House, Leeds city centre, but working from home during Covid

restrictions; the post-holder may be required to travel to service venues across Leeds, for which

travel expenses will be paid.

Accountability and reporting: The post holder will report to Northpoints Head of Services (Adults), and is ultimately accountable to the Board of Northpoint, through the Director of Northpoint.

Start-date: As soon as possible

Disclosure and Barring Service Certificate: Due to the nature of the work this post will be subject to an enhanced DBS check. Northpoints policy on the recruitment of ex-offenders is available on request - a past criminal conviction will not necessarily be a bar to employment.

Purpose of the role:

The Leeds Mental Wellbeing Service (LMWS) is a new service launched in Nov 2019. It combines the pre-existing Leeds IAPT Service (offering talking therapies to adult NHS patients) with a broader mental wellbeing support offer based in primary care settings (GP surgeries, health centres etc).

The service is delivered by a partnership of Third Sector and NHS organisations, comprising Leeds Community Healthcare NHS Trust, Leeds & York Partnership Foundation NHS Trust, Northpoint Wellbeing, Community Links, Touchstone, WCTS & Homestart Leeds.

LMWS is funded until at least 2025; it employs around 200 staff, working in 7 operational teams (each covering a specific geographical area of the city), and will support up to 28,000 people with common mental health problems and more complex issues.

This is an opportunity for a therapist or mental health professional to manage a team of staff within the service, working as part of a larger team of Clinical Operations Managers, Deputy Operational Team Managers, and Clinical Leads.

The post-holder will manage Northpoints team of IAPT counsellors, working in a defined geographical area of Leeds, supported by a Deputy Team Manager. The role involves supporting service delivery and staff management in a high-volume clinical service, with element of matrix-management.

The duties and responsibilities of the post will include:

The LMWS Clinical Operations Manager will co-lead a designated locality team in a specific geographic area of Leeds, with responsibility for ensuring a consistent Multi-Disciplinary Team (MDT) approach across their locality area.

They will work alongside a Clinical Operations Manager from Leeds Community Healthcare NHS Trust and a Northpoint Deputy Team Manager, who will support the Clinical Operations Managers in working as a Cluster Management Team.

The Clinical Operations Manager will have line-management responsibilities for approx. 15 Northpoint staff attached to their locality team.

To hold day-to-day responsibility for locality team delivery, by acting as the first point of contact for staff on operational and clinical issues.

To ensure any safeguarding or risk issues are identified quickly and that staff are supported to manage these appropriately within existing policy frameworks.

To highlight any significant clinical concerns, ethical issues, or logistical challenges to the Clinical Lead and/or Service Manager, and to work collaboratively with colleagues to address these.

To ensure there are sufficient staff in place to deliver the contracted levels of service delivery, planning where possible for staff changes (e.g. maternity leave, long-term sick-leave) in order to minimise impact on service delivery, and leading on the recruitment and induction of any new staff, in line with LMWS & Northpoint policies and procedures.

To secure appropriate clinic space for the delivery of the service and to resolve any issues arising around clinic space, in conjunction with the Deputy Team Manager and primary care colleagues.

To provide line management supervision, including caseload supervision, to named team members, facilitating access to training and development and evaluating staff work performance in line with service policies.

To lead on managing any grievances, complaints & disciplinary issues arising within the Team, and take appropriate action in line with Northpoint policies and procedures.

To liaise with the LMWS Clinical Leads, and clinical supervisors, ensuring that the team receive appropriate levels of clinical supervision, in line with recognised best practice.

In conjunction with the Deputy Team Manager to facilitate the development of service protocols, and practice guidelines as required, taking account of partner provider joint protocols and procedures.

In conjunction with the Deputy Team Manager, to ensure that robust policy and procedures are in place and implemented to support service delivery within appropriate clinical governance frameworks.

In conjunction with the Deputy Team Manager, to contribute to effective systems of communication, consultation, referral, and liaison between colleagues and teams in LMWS and other agencies, especially around care pathways for clients.

To support staff to ensure client records and monitoring systems are maintained and comply with LMWS and regulatory standards.

To support the involvement of clients in service developments where appropriate through co-production mechanisms such as qualitative feedback forms, consultation exercises, involvement in patient groups, etc.

To contribute to promoting the LMWS particularly to client groups who experience health inequalities.

To represent LMWS & Northpoint at local forums, external meetings, etc.

If the post holder holds a therapeutic qualification and wishes to carry a caseload of clients from the LMWS waiting list this can be accommodated within the role up to a maximum of 4 cases at any one time.

Join a Duty Manager on call Rota with your six Clinical Operations Manager Colleagues to support the work of the Service. Duty Managers cover a morning or afternoon, contact is made by mobile phone and operates during working hours with the latest finish of 7 pm on certain days.

General:

All employees must be familiar with and adhere to Northpoints operational policies, LMWS service protocols, and practice guidelines as required, taking account of any relevant partner protocols and procedures.

All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (2018) and Security and Confidentiality Policies

All employees have a duty and responsibility for their own health and safety and the health of safety of colleagues, patients and the general public

All employees will undertake statutory and mandatory training as deemed appropriate and have a willingness and commitment to professional development

Northpoint Wellbeing is committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender, race, religion or belief, sexual orientation, marital status, gender reassignment or pregnancy/maternity. We fully support the right of all staff to equal opportunities and are committed to the development of a diverse workforce. All employees are expected to be familiar with and adhere to Northpoints Equal Opportunities Policy

All employees will adhere to Northpoint Wellbeing safeguarding procedures

Northpoint will provide regular line-management supervision (within work time)

It is the responsibility of all staff that they do not abuse their professional position for personal gain, to seek advantage of further private business, or for other interests, in the course of their official duties.

This job description does not provide an exhaustive list of duties and may be reviewed in conjunction with the post holder in light of service development.

Revised: November 2020

Person Specification

Qualifications

Essential

  • Applicants should be able to demonstrate theoretical & clinical knowledge appropriate to the service area & profession; either:
  • a relevant HCPC-registered title (i.e art therapist, arts psychotherapist, drama-therapist, counselling psychologist, clinical psychologist)
  • or:
  • a qualification (diploma or above) from a BACP/BABCP accredited training or equivalent (equivalent qualifications from non-accredited courses should be of a level that would be recognised for professional accreditation purposes and sufficient to practice as a counsellor/therapist)
  • or:
  • professional degree or diploma in relevant field with appropriate statutory registration
  • or:
  • minimum of two years experience of mental health service management, including experience of staff recruitment, induction, supervision, appraisal and training

Desirable

  • To hold accreditation or be eligible for accreditation with BACP/UKCP/BABCP

Experience

Essential

  • Knowledge and Experience
  • Previous staff management/supervision experience
  • Previous experience of working with clients with common mental health problems (depression, anxiety states etc)
  • Understanding of principles of data security and information governance within an NHS context
  • Experience of using risk assessment principles and processes
  • Knowledge and experience of working to good practice guidelines in relation to safeguarding
  • Experience of working with data collection and monitoring systems

Desirable

  • Knowledge of general principles of HR management (e.g. around leave/sickness)
  • Knowledge of resources available in local community
  • Knowledge of the issues facing disadvantaged groups and communities in Leeds

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Northpoint Wellbeing Ltd

Address

Hunslet Road

Leeds

LS10 1JN


Employer's website

https://northpoint.org.uk

Date posted

10 November 2020

Pay scheme

Agenda for change

Band

Band 7

Salary

£38,890 to £44,503 a year

Contract

Permanent

Working pattern

Full-time

Hours

35 hours a week

Reference number

B0173-20-4129

Job locations

Hunslet Road

Leeds

LS10 1JN


Supporting documents

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Saturday: 9am to 3pm

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