Job summary
We are
seeking a Care Coordinator to support an efficient, effective, and quality adult
community nursing service in Guildford and Waverley. You will coordinate and manage
referrals into the District Nursing Service, ensuring a safe, effective, and
responsive patient focused service.
Procare
offer Agenda for Change Terms and Conditions and NHS Pension. Procare are
committed to supporting the development of all employees to their full
potential and all employees working within the Procare Community Services adult
community nursing service will additionally have access to the staff benefits,
learning and development opportunities offered by the Royal Surrey NHS
Foundation Trust.
Main duties of the job
The
post holder will work without direct supervision to screen, coordinate
and managing patient referrals into the District Nursing service, ensuring all
referrals are prioritised according to need.
In addition, the post holder will provide comprehensive administrative
support for the Community Nursing service across Guildford and Waverley to
ensure the office processes and procedures are effectively managed. The post holder will need to have administration
and coordination skills with relevant level 2 / 3 NVQ or equivalent
qualification or experience.
You
will be a good communicator, calm and have a professional manner. You will be able to work methodically and
independently whilst being a good team player.
The post holder will need to be able to use technology to process and
manage electronic referrals and ordering systems. You will need to be willing to
undertake training and education as relevant and as required of the role.
About us
The Procare board are community focused, including local GPs and our Nurse Director has considerable community experience in governance and quality. Our clinically led board ensures that Procare has the experience and knowledge base from which to build sustainable integrated services.
With high quality care, patient safety and a positive patient and carer experience at the centre of our strategy, our aim is to ensure high quality care for our local community, through being a great place to work with a highly skilled and competent workforce.
We are an innovative, ambitious, friendly, and supportive local team and pride ourselves in a clinically led and flat management structure that ensures good visibility of all directors. We are seeking someone with all the right skills and attributes, who is pragmatic, and solution focused and wants be part of our local revolution in Community Nursing Services.
Job description
Job responsibilities
Job Summary:
To coordinate and manage referrals into the District Nursing Service,
in accordance with national and local priorities, policies, procedures, to
ensure a safe, effective, and responsive patient focused service.
Job Purpose:
The post holder will be required to work without direct supervision to
screen, coordinate and managing patient referrals into the District Nursing
service, ensuring all referrals are prioritised according to need. In addition,
the post holder will provide comprehensive administrative support for the
Community Nursing service across Guildford and Waverley to ensure the office
processes and procedures are effectively managed.
Job description
Job responsibilities
Job Summary:
To coordinate and manage referrals into the District Nursing Service,
in accordance with national and local priorities, policies, procedures, to
ensure a safe, effective, and responsive patient focused service.
Job Purpose:
The post holder will be required to work without direct supervision to
screen, coordinate and managing patient referrals into the District Nursing
service, ensuring all referrals are prioritised according to need. In addition,
the post holder will provide comprehensive administrative support for the
Community Nursing service across Guildford and Waverley to ensure the office
processes and procedures are effectively managed.
Person Specification
Qualifications
Essential
- Evidence of a good level of education at GSCE (or equivalent) level
- High level of IT skills, including advanced use of Microsoft Office packages and good understanding of computer data processing
- NVQ level 2 / 3 in relevant subject, or equivalent experience of and willing to undertake within first year of post
Experience
Essential
- Knowledge of Community Health services and specifically, District Nursing
- Able to exercise judgement when dealing with patient/carer enquiries
- Awareness of Health and Safety and infection control regulations at work
- Able to cope with deadlines, frequent interruptions, and unpredictable work patterns
- An ability to anticipate and resolve problems before they arise in line with relevant experience
- Able to communicate clearly to provide patients with reassurance and display empathy
- Awareness of budget and the need for effective use of resources
- Has good time management and organisation skills
- Able to use databases and other IT programmes, including MicroSoft Word, Excel, Powerpoint, Emails, Virtual Meeting platforms, EMIS (training will be provided for EMIS)
- Able to travel across Guildford and Waverley to different work bases and for meetings as required by the service
Person Specification
Qualifications
Essential
- Evidence of a good level of education at GSCE (or equivalent) level
- High level of IT skills, including advanced use of Microsoft Office packages and good understanding of computer data processing
- NVQ level 2 / 3 in relevant subject, or equivalent experience of and willing to undertake within first year of post
Experience
Essential
- Knowledge of Community Health services and specifically, District Nursing
- Able to exercise judgement when dealing with patient/carer enquiries
- Awareness of Health and Safety and infection control regulations at work
- Able to cope with deadlines, frequent interruptions, and unpredictable work patterns
- An ability to anticipate and resolve problems before they arise in line with relevant experience
- Able to communicate clearly to provide patients with reassurance and display empathy
- Awareness of budget and the need for effective use of resources
- Has good time management and organisation skills
- Able to use databases and other IT programmes, including MicroSoft Word, Excel, Powerpoint, Emails, Virtual Meeting platforms, EMIS (training will be provided for EMIS)
- Able to travel across Guildford and Waverley to different work bases and for meetings as required by the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
