Assistant Practice Manager

Job summary

An exciting opportunity has arisen for an experienced part-time (hours can be negotiated) Assistant Practice Manager to join our very friendly team at Albert Road Surgery in Jarrow. You will work closely with the whole team to ensure the daily workload is completed and manage ad-hoc work given by the management team. We are looking for someone with excellent time keeping and organisational skills, with a proven ability to manage and complete complex administrative tasks up against competing workloads and sometimes working to short deadlines. You must have excellent written & oral communication skills and strong interpersonal and team-working skills with a proven ability to make sound independent decisions based on knowledge and expertise. It is a busy and varied role, with a high level of responsibility so you will need to be dependable, motivated, adaptable & flexible.

Main duties of the job

Monitor the generic email account and action/share emails appropriately

Create and run EMIS searches as and when required

Create and maintain spreadsheets such as pre-diabetics recall and others upon request

To participate in department and practice staff meetings and any other meetings as required.

To keep yourself up to date with relevant training

The post holder may be required to work at our other practice, Whitburn Surgery, to help cover sickness and holiday absences.

Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities and the practice delivers a consistently high standard of care in a safe and effective manner

Providing leadership and guidance to all practice staff

Ensuring staff adhere to policy and procedure at all times

Support the practice manager in the reviewing and updating of practice policies and procedures

Lead on developing, implementing and embedding an effective practice training programme for all administrative staff liaising with external agencies when necessary and maintaining a training record (Bluestream Academy).

Support the practice manager with managing the clinical system, ensuring IT security and IG compliance is adhered to at all times

Guiding staff and developing searches and audits on the clinical system

Reviewing and updating clinical templates ensuring they relate to current practice

About us

South Tyneside Health Collaboration (STHC) is a not-for-profit GP Federation and valued system partner, set up to bring together South Tyneside General Practices to work collaboratively in delivering services at scale across the borough of South Tyneside, reinvesting in primary care services and improving GP capacity.

We employ over 80 staff of both clinical and non-clinical roles, across the delivery of our 4 Core Functions:

Clinical Service Delivery

Practice Management

Primary Care Network Hosting

Business Services

STHC manages two of its own General Practices, Albert Road Surgery being one of them; our other practice is Whitburn Surgery.

Albert Road Surgery is a small-sized GP Practice with just over 3000 patients situated in the centre of Jarrow, very close to good transport links, schools, independent shops & businesses.

The practice aims to provide excellent clinical care to our patients within a supportive, sustainable environment for our team. We are part of Primary Care Network West, delivering services to patients in the close surrounding area, as well as the whole of South Tyneside.