NHS 111 Call Handler – Taunton | Flexible Shift Patterns Available
The closing date is 17 July 2025
Job summary
Not Just Another Call Centre Job -- Make a Real Difference
Every day, every hour, HUC is here to ensure everyone receives the medical help they need.
Serving 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest, HUC delivers exceptional NHS 111 and Out of Hours GP services -- 24/7, 365 days a year.
Now, we're expanding our services in Somerset, and we're looking for people like you to join our team.
Whether you're new to healthcare or bringing valuable experience -- you can make a real impact.
- No healthcare experience? That's okay -- we provide full training.
- Already have experience. Put it to use in a role where your work truly matters.
This is more than just a call centre job -- it's a vital frontline role where your support could help save lives.
What We Offer:
- Fully paid 6-week training
- Variety of rota patterns ranging from 35 hours per week to 12 hours per week.
- Supportive, inclusive team environment
- A chance to be part of something bigger
Upcoming Training Dates (These are full time Monday - Friday, 9am - 5pm for 6 weeks)Monday 1st September 2025Monday 29th September 2025
Join HUC. Make a difference that matters.
Main duties of the job
Your Role:
First Contact: Manage urgent and non-urgent cases, providing essential medical advice.
NHS Pathways Software: Assess patients' conditions and direct them to the appropriate healthcare professional or service.
Advanced Training: Use your advanced listening and probing skills to ensure every patient receives clear advice and is signposted correctly.
Please note that training is for 6 weeks, 9am-5pm regardless of contracted hours.
About us
Why HUC?
Thriving and Growing: Our continued growth means more opportunities for you!
Diverse Roles: As a 111 Call Handler, you'll be the first point of contact, making a real difference in patients' lives.
Skill Development: No previous healthcare is needed for this role. Ambitious? We offer plenty of opportunities to develop your skills and explore new avenues within our organisation. For many this role is a stepping stone into a rewarding career in healthcare.
Community Impact: Be a vital part of your community, providing essential care and support to those in need.
A Team That Becomes a Family: Join a supportive team where colleagues become like family, working together to make a difference.
Free Training: Our comprehensive 6 week, full time training course, will give you all the tools you need to start making a difference. Don't worry, we continue to support you and help develop your skill once you start taking calls.
Details
Date posted
09 July 2025
Pay scheme
Other
Salary
£12.21 an hour £12.21 +Unsociable hours enhancements.
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
4265-7335631-6
Job locations
Taunton Call Centre, Ashford Court, Taunton
Ashford Court
Taunton
TA1 2PX
Employer details
Employer name
HUC
Address
Taunton Call Centre, Ashford Court, Taunton
Ashford Court
Taunton
TA1 2PX
Employer's website
https://hucweb.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
