111 Resource Planner

HUC

The closing date is 30 April 2025

Job summary

DEDICATED TO WHAT WE DO.

PASSIONATE ABOUT HOW WE DO IT.

Join Our Team as a Resource Planner at HUC!

Are you a highly organised, proactive individual with a passion for making things run well. We're looking for a 111 Resource Planner to play a key role in the coordination and administration of HUC's clinical and operational rotas.

In this role, you'll take ownership of ensuring our rotas are fully resourced, compliant, and aligned with service needs -- working closely with staff and service managers to keep everything running smoothly in our fast-paced, 24/7 environment.

Key Responsibilities:

Ensure rotas are fully resourced and compliant with staffing needs

Manage rota systems, swaps, and new starter setup

Liaise with managers to authorise leave and record absences

Monitor daily rota fill and report on staffing levels

Flag staffing gaps, risks, and concerns to service managers

Ensure compliance with the Working Time Directive and internal processes

What We're Looking For:

Strong organisational and communication skills

Ability to thrive under pressure and adapt to changing priorities

Confidence in using rota systems and IT tools

A collaborative team player with a problem-solving mindset

Understanding of confidentiality and compliance principle

Ability to travel to different HUC sites if required

Main duties of the job

Proactively ensure that the rota is resourced and move resources appropriately
Liaise with line managers regarding the authorisation of annual leave and recording of sickness
Set up new employees on Rota Master
Work closely with the Service Manager and highlight any gaps or concerns and highlight vacancies
Management of swaps
Daily reporting of rota fill/overview
Ensure short term absences are filled or addressed accordingly and flag to relevant managers
Ensure bookings comply with the Working Time Directive
Ensure all processes are adhered to
Using software tools as a resource tool effectively and accurately
Liaise with payroll regarding any payroll issues including cancelled shifts, absence, sickness etc.
Maintain master rotas for each workgroup
Preparation for the commissioner conference calls regarding rota fill (with the USC Lead Resource planner and service managers)
Working in a fast paced and challenging 24 x 7 environment, proactively ensure rotas are resourced to maximum potential, ensuring the right resources are allocated to the right place at the right time.
The role will involve ensuring all rotas are up to date, accurate and relevant to the live operational plan and in line with set budgets.
Escalation of issues and risk management approach

About us

At HUC, we're proud to invest in our people by offering a wide range of exciting benefits that support your personal, professional, and financial wellbeing:

Exclusive Discounts: Unlock savings on shopping, travel, and more, through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we've got your wallet covered!NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and long-term financial benefits for all our staff.Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.Recognition and Rewards: Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!

Date posted

16 April 2025

Pay scheme

Other

Salary

£24,760 a year £24,760 per annum (pro-rata if the post is part time)

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

4265 - 7151872

Job locations

HUC

Ashford Court

Blackbrook Park Avenue, Taunton

TA1 2PX

Job description

Job responsibilities

Please see the attached job description for more information about the role and main responsibilities.

This role requires a full UK driving licence as it involves travelling between sites as per service needs. Own vehicle is required.

Please be aware that the role may close before the advertised closing date if we receive enough applications.

Job description

Job responsibilities

Please see the attached job description for more information about the role and main responsibilities.

This role requires a full UK driving licence as it involves travelling between sites as per service needs. Own vehicle is required.

Please be aware that the role may close before the advertised closing date if we receive enough applications.

Person Specification

Education and Qualifications

Essential

Educated to GCSE level with Maths and English or equivalent

Personal Attributes, Values and Behaviours

Essential

Diplomacy and Negotiation skills
Team Player

Knowledge and Experience

Essential

Previous experience of resource planning and allocation
Previous experience in an administration role
Experience of liaison with third party suppliers such as agency
Strong People Skills
Excellent communication skills

Desirable

Experience of working with rota management systems and human resource management systems or a willingness to learn
Prior experience of working in Healthcare
Experience of working or supporting a 24 x 7 service
SQL or similar reporting systems
Advanced Excel
Budgetary awareness

Person Specification

Education and Qualifications

Essential

Educated to GCSE level with Maths and English or equivalent

Personal Attributes, Values and Behaviours

Essential

Diplomacy and Negotiation skills
Team Player

Knowledge and Experience

Essential

Previous experience of resource planning and allocation
Previous experience in an administration role
Experience of liaison with third party suppliers such as agency
Strong People Skills
Excellent communication skills

Desirable

Experience of working with rota management systems and human resource management systems or a willingness to learn
Prior experience of working in Healthcare
Experience of working or supporting a 24 x 7 service
SQL or similar reporting systems
Advanced Excel
Budgetary awareness

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.