Shift Manager

HUC

This job is now closed

Job summary

Are you looking for your next step on your career with HUC?

HUC is a positive force for change. We're transforming health provision to make it smarter, faster and more responsive to patients' needs.

As a Shift Manager, you will be working closely with colleagues from across HUC to resolve issues and ensure that your area of the business keeps pace with the demands of the service. Out of hours, the Shift Manager is ultimately responsible for the management of the service, staff, and workload during the shift, overseeing the full Integrated Urgent Care service.

Main duties of the job

Oversight of the full Integrated Urgent Care Service
Responsible for the day-to-day management of the staff on duty during their shift, addressing any performance issues whilst on shift.
Responsible for managing the operational workload on shift and making decisions in liaison with the CAS clinicians to ensure our patients receive safe and effective service at all times.
Developing an understanding of when it is necessary or appropriate to escalate to the on-call management after liaison with relevant on duty resources.
During the shift regular monitoring and understanding of the standard quality requirements for the IUC Service and/or services and ensure compliance by proactively addressing situations and moving resources accordingly.
Leading, managing and motivating the team on shift working effectively with a range of disciplines including clinical and nonclinical staff within the MCAS team.
Lead responsibility for any contingency during the shift for example loss of services, telephones, IT, electricity etc.
Act as key contact for any health and safety issues that occur on shift including Fire Marshal and First Aid.
Proactive management of patient complaints during the shift and wherever possible resolving the complaints concerns.

About us

Every patient deserves our highest standard of care and commitment. In working together innovatively, transparently and constructively with the local community and stakeholders, we can deliver services which meet their specific needs. We learn by listening to patients' views and experiences. We are passionate about sharing our knowledge and expertise buy encouraging dialogue both internally and externally to meet our high expectations for patients.

Date posted

21 June 2024

Pay scheme

Other

Salary

£13.74 to £15.80 an hour Max Salary for weekends

Contract

Bank

Working pattern

Part-time

Reference number

4265-6383797

Job locations

Technology House

Bedford

MK42 9AZ

Job description

Job responsibilities

We are an equal-opportunity employer committed to a diverse and inclusive organisation. We welcome applications from all qualified candidates regardless of their age, caring responsibilities, disability, gender/sex, gender reassignment/trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation, and socio-economic status.

For full details of the job description and person specification, please see attached.

Job description

Job responsibilities

For full details of the job description and person specification, please see attached.

Person Specification

Experience

Essential

oPrevious experience in a call centre environment and ability to manage and motivate people at various levels in the organization

Person Specification

Experience

Essential

oPrevious experience in a call centre environment and ability to manage and motivate people at various levels in the organization

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.