Job summary
HOURS - 37.5 hours per week, Monday to Friday, 9am-5pm (Part time considered)
Oasis Primary Care Network (PCN) is looking for 2 Care Coordinators to join their established, growing and committed team.
The PCN is supported by HUC in providing clinical support and service to three practices: The Town Centre Surgery, Stopsley Village Practice and Castle Medical Group, covering a population of 34,500 people in Luton, Bedfordshire.
You will be an essential part of a dynamic and forward-thinking multidisciplinary team, often the first point of contact for our patients, coordinating the work of healthcare professionals and non-clinical staff involved in the care of patients.
Working closely with the Operations Manager, the GPs and practice teams to support with the delivery of PCN Directed Enhanced Services and Impact & Investment Fund deliverables.
As someone with proven experience of working in health care, strong administrative skills, the ability to multi-task and to communicate well with the patients and wider external agencies, this is a great opportunity to join an organisation that promotes good care and consistent delivery of service to our patient community.
You are required to hold a valid driving licence for this post.
Please apply early, as this vacancy may close before the published date.
Main duties of the job
The post holder
will provide coordination and navigation of care and support across health and
care services. Support PCN practices in delivering enhanced
care to patients with long-term conditions and vulnerable patients.
The successful
candidate will possess strong administrative skills
with the ability to multi-task and ability to communicate well with the
patients and wider external agencies. Often being the first point of contact
for our patients must be able to communicate and listen to patients clearly and
effectively, demonstrate empathy putting our patients at ease.
The post holder will work closely with GPs and practice teams, making sure
that appropriate support is made available to people; supporting them to
understand and manage their condition and ensuring their changing needs are
addressed.
The post holder
will be an essential part of a dynamic and forward-thinking multidisciplinary
team spanning PCNs, Community Services and Local Authority, working to provide
enhanced care to these groups of patients.
About us
As HUC is an organisation commissioned by the NHS, all roles are listed on the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (SI 1975/1023), which means they are eligible for a standard or enhanced check as appropriate from the Disclosure and Barring Service. We are fully committed to Equality of Opportunity and welcome applications from all sections of the community.
Job description
Job responsibilities
Support practices to keep care records up
to date by identifying and updating missing or out-of-date information Utilise
population health intelligence to proactively identify and work with a cohort
of patients to deliver personalised care.
Liaise with members across all practices
within the PCN, supporting good communication.
Refer through to the appropriate member
of the team, and/or make referrals on behalf of the team. Provide coordination and navigation for
people and their carers across health and care services, working closely with
social prescribing link workers, health and wellbeing coaches, and other
primary care professionals.
Support the coordination and delivery of
multidisciplinary teams (MDTs) within the PCN, to include management of the
team diaries and arrangement/planning of team meetings and producing reports as
requested.
Support of delivery of PCN Directed
Enhanced Services (DES) deliverables Maintain and update data to track
progress on PCN DES deliverables and IIF targets as required Support PCN weekly check-ins and monthly
MDTs for nursing homes Proactively identify patients who would
benefit from improved quality of care provision/ long term condition management Serve as the contact point, advocate and
informational resource for patients, care teams, family /caregivers and
community resources, responding with empathy and respect and signposting where
appropriate.
Support patients to utilise decision aids
in preparation for a shared decision- making conversation.
Acknowledge patients' rights on
confidential issues; maintain patient confidentiality at all times.
Holistically bring together all of a
person's identified care and support needs, and explore options to meet these
within a single personalised care and support plan (PCSP), in line with PCSP
best practice, based on what matters to the person.
Help people to manage their needs through
answering queries, making and managing appointments, and ensuring that people
have good quality written or verbal information to help them make choices about
their care.
Support people to take up training and
employment, and to access appropriate benefits where eligible. Support people to understand their level
of knowledge, skills and confidence (their "Activation" level) when
engaging with their health and wellbeing, including through the use of the
Patient Activation Measure.
Assist people to access self-management
education courses, peer support or interventions that support them in their
health and wellbeing and increase their activation level.
Explore and assist people to access
personal health budgets where appropriate.
Job description
Job responsibilities
Support practices to keep care records up
to date by identifying and updating missing or out-of-date information Utilise
population health intelligence to proactively identify and work with a cohort
of patients to deliver personalised care.
Liaise with members across all practices
within the PCN, supporting good communication.
Refer through to the appropriate member
of the team, and/or make referrals on behalf of the team. Provide coordination and navigation for
people and their carers across health and care services, working closely with
social prescribing link workers, health and wellbeing coaches, and other
primary care professionals.
Support the coordination and delivery of
multidisciplinary teams (MDTs) within the PCN, to include management of the
team diaries and arrangement/planning of team meetings and producing reports as
requested.
Support of delivery of PCN Directed
Enhanced Services (DES) deliverables Maintain and update data to track
progress on PCN DES deliverables and IIF targets as required Support PCN weekly check-ins and monthly
MDTs for nursing homes Proactively identify patients who would
benefit from improved quality of care provision/ long term condition management Serve as the contact point, advocate and
informational resource for patients, care teams, family /caregivers and
community resources, responding with empathy and respect and signposting where
appropriate.
Support patients to utilise decision aids
in preparation for a shared decision- making conversation.
Acknowledge patients' rights on
confidential issues; maintain patient confidentiality at all times.
Holistically bring together all of a
person's identified care and support needs, and explore options to meet these
within a single personalised care and support plan (PCSP), in line with PCSP
best practice, based on what matters to the person.
Help people to manage their needs through
answering queries, making and managing appointments, and ensuring that people
have good quality written or verbal information to help them make choices about
their care.
Support people to take up training and
employment, and to access appropriate benefits where eligible. Support people to understand their level
of knowledge, skills and confidence (their "Activation" level) when
engaging with their health and wellbeing, including through the use of the
Patient Activation Measure.
Assist people to access self-management
education courses, peer support or interventions that support them in their
health and wellbeing and increase their activation level.
Explore and assist people to access
personal health budgets where appropriate.
Person Specification
Experience
Essential
- Previous experience in a customer service role
- Previous health care and administration experience
- Ability to multi-task
- Ability to work to protocols and follow process
- Ability to deal with confidential and sensitive information
- Ability to work on own initiative
- Ability to work in a fast-paced environment
- Communicates well with people at all levels
- Good communication and interpersonal skills
- Must a be team player and prepared to work flexibly
- Able to use initiative to solve problems
- Driving License
Desirable
- Experience of working within healthcare or the voluntary sector, supporting vulnerable groups
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Knowledge of SystmOne or similar IT systems
Person Specification
Experience
Essential
- Previous experience in a customer service role
- Previous health care and administration experience
- Ability to multi-task
- Ability to work to protocols and follow process
- Ability to deal with confidential and sensitive information
- Ability to work on own initiative
- Ability to work in a fast-paced environment
- Communicates well with people at all levels
- Good communication and interpersonal skills
- Must a be team player and prepared to work flexibly
- Able to use initiative to solve problems
- Driving License
Desirable
- Experience of working within healthcare or the voluntary sector, supporting vulnerable groups
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Knowledge of SystmOne or similar IT systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
