111 Call Handler- Welwyn Garden City

Job description

Job responsibilities

Job responsibilities

TITLEHealth Advisor

SALARY £ 10.42- £14.69

LOCATION WGC

When patients are ill and need the right medical attention,HUCprovides theNHS111and Out of Hours GP service to 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest.

HUCis thriving, and continued growth has enabled us to expand and diversify our service offering. The role of a111 Call Handlerplays an important part of our operation and if you are ambitious there are lots of opportunities for you to develop your skills and explore other avenues within our organisation.

As an NHS 111 Call Handler you will be the first point of contact for patients, their relatives and healthcare professionals managing urgent and non- urgent cases when they call for medical advice.

Using the NHS Pathways software, you will be charged with assessing the patients condition and ensuring they are directed to the most appropriate healthcare professional or service including advice on how to manage their symptoms at home.

In this role you will be trained to use advanced listening and probing skills, to ensure that every patient is provided with clear advice and signposted correctly.

If you are interested in this position, please send your CV and a covering letter explaining why you are suitable for this role to recruitment@huc.nhs.uk

Person Specification

Qualifications

Essential

• GCSEs in Maths and English at grade 4 (or C) or above (or equivalent qualification)

Experience

Essential

• Previous customer service experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HUC

Address

Herts Urgent Care

Ascots Lane

Welwyn Garden City

Hertfordshire

AL7 4HL

Employer's website

https://hucweb.co.uk/ (Opens in a new tab)