Job responsibilities
The full Job Description is attached for further information.
Key Responsibilities
1. Operational Management
ARRS Workforce Oversight
- Support general HR processes including recruitment, onboarding, absence monitoring, compliance (SMT, mandatory training), and performance management, using systems such as Bright HR, BlueStream and internal PCN trackers.
- Assist the PCN Manager with ARRS oversight, including practice allocation and PCN budget utilisation.
Finance & Budget Support
- Liaise with the Federation, ICB, and other stakeholders to ensure accurate PCN payment reconciliation, timely performance reporting, and resolution of financial discrepancies.
- Manage routine finance functions, including processing invoices, submitting claims, and tracking payments across PCN-funded programmes (e.g., NEL SMI Breast Screening LIS, COVID-19, Pancreatic Cancer, IIF, CAIP).
- Maintain up-to-date knowledge of PCN funding streams, targets, and budgets to support effective financial planning and delivery.
- Support the PCN Manager in monitoring and reporting on ARRS expenditure and project-specific budgets.
- Align financial processes with contractual performance metrics (e.g., IIF, CAIP), ensuring timely validation and compliance for reimbursement.
- Proactively monitor and address payment issues or delays with the ICB and Federation to minimise financial risk.
Pilots and Project Delivery
- Implement new PCN services/projects (e.g., INT / Proactive Care pilot)
- Track progress using QI dashboards and report risks to the PCN Board
2. Digital Facilitation
EMIS & System Optimisation
- Design, implement, and maintain PCN-wide EMIS clinics and appointment systems
- Develop standardised templates and clinical coding frameworks for accurate data capture
- Optimise EMIS for appointments and clinical outcome recording
- Manage RBAC permissions and smartcard access for all PCN staff
Digital Adoption & Support
- Lead implementation of digital tools (e.g., AccuRx, remote monitoring platforms)
- Provide 1:1 support and guidance on digital systems and reporting
Data & Population Health Management
- Use EMIS searches and JSNA data to identify at-risk cohorts
- Support proactive care through data analysis and reporting
- Enable data sharing for MDT workflows while upholding information governance
- Generate performance reports to monitor PCN-wide activity and outcomes
3. Workforce & HR
Line Management
- Supervise non-clinical staff (e.g., Care Coordinator, Social Prescriber, Health & Wellbeing Coach)
- Conduct regular 1:1s, appraisals, and address performance concerns
Training & Development
- Upskill staff in digital tools and PCN pathways
- Coordinate student or trainee role placements and manage induction programmes
4. PCN Development & Transformation
Neighbourhood Model & Service Development
- Lead/support development of PCN services including SPA, MDTs, Proactive Care, and INTs
- Apply QI methodology to improve PCN service models and align with ICS priorities
- Provide oversight of ARRS MDTs and their integration with community services
- Identify health inequalities and align services to local population needs
Quality Improvement & Performance
- Monitor PCN performance and lead targeted improvements
- Prepare and present monthly performance reports to the PCN Board
5. Governance & Administration
- Attend PCN Board, PM, ICB, and other stakeholder meetings as required
- Represent South PCN and deputise for the PCN Manager where needed
- Maintain accurate action logs and follow-up systems
- Provide administrative and organisational support to the PCN Manager
Disclaimer
This job description is not exhaustive and is
subject to periodic review in consultation with the post holder. It outlines
the key responsibilities and expectations of the role but may be amended in
response to the changing needs of the Primary Care Network, local priorities,
or national guidance. The post holder may be required to undertake other duties
within the scope and grading of the role, as reasonably directed.
