Job summary
Havering Health GP federation
is seeking Site Adminsators to join on Zero Hour contract basis. The Zero-hour contracts offer flexible work
arrangement via PAYE. There is no
obligation on employer to offer regular hours and equally employee has
flexibility to accept/reject shifts.
Main duties of the job
To welcome patients into the GP Access Hub in Havering and ensure they have a pleasant patient experience through the service
About us
We are a GP Federation that brings together Havering's GP practices to support General Practice in the provision of innovative, high-quality and responsible health care services for the residents and Primary Care professionals in Havering.
Havering's population has growing workforce needs across Primary Care; with most ARRS staff members recruited by the Federation, we continue to provide high quality recruitment and support services to our practices and PCNs, whilst promoting development, training, and progression for all of our staff members.
Job description
Job responsibilities
Main Functions:
- Ensure rooms are fully equipped and set up appropriately prior to the clinician attending their session
- Manage the Emis appointments system used at the hub
- Greet patients and manage their appointments effectively
- Collect patient satisfaction survey from the patient at the end of their appointment via accurx
- Relevant policy sign off on site (H&S, fire, infection control, etc)
- Be responsible for SUIs and complaints on site and escalate as appropriate in the proper manner
- Report any CQC issues or SIs to the Patient Service Supervisor
- Induction on site of new staff
- Be responsible for front of house order, cleanliness of site
- Upon locking up the site, ensuring fire alarm is switched on and the building is left secure
- Follow and adhere to Site Administrators Procedures and Duties
Additional Tasks:
- Maintain Consumables Checklist and ensure adequate stock is available.
- Maintain IPC checklist
- Carry out any additional duties as requested by Patient Service Supervisor and Service Manager
- Attend monthly team meetings
Shift Times:
- Shifts will run Monday-Friday between the hours of 18:00 -22:00 dependant on hub site
- Shifts will run Saturday and Sunday between the hours of 08:00am 20:00 dependant on hub site
Job description
Job responsibilities
Main Functions:
- Ensure rooms are fully equipped and set up appropriately prior to the clinician attending their session
- Manage the Emis appointments system used at the hub
- Greet patients and manage their appointments effectively
- Collect patient satisfaction survey from the patient at the end of their appointment via accurx
- Relevant policy sign off on site (H&S, fire, infection control, etc)
- Be responsible for SUIs and complaints on site and escalate as appropriate in the proper manner
- Report any CQC issues or SIs to the Patient Service Supervisor
- Induction on site of new staff
- Be responsible for front of house order, cleanliness of site
- Upon locking up the site, ensuring fire alarm is switched on and the building is left secure
- Follow and adhere to Site Administrators Procedures and Duties
Additional Tasks:
- Maintain Consumables Checklist and ensure adequate stock is available.
- Maintain IPC checklist
- Carry out any additional duties as requested by Patient Service Supervisor and Service Manager
- Attend monthly team meetings
Shift Times:
- Shifts will run Monday-Friday between the hours of 18:00 -22:00 dependant on hub site
- Shifts will run Saturday and Sunday between the hours of 08:00am 20:00 dependant on hub site
Person Specification
Experience
Desirable
- Experience of working in GP practices or/and hub services would be ideal
- Experience of working in NHS
Other
Essential
- Good interpersonal skills
- Ability to work on their own initiative and be a good organiser.
- Good customer services skills
Person Specification
Experience
Desirable
- Experience of working in GP practices or/and hub services would be ideal
- Experience of working in NHS
Other
Essential
- Good interpersonal skills
- Ability to work on their own initiative and be a good organiser.
- Good customer services skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
