Job responsibilities
JOB PURPOSE
Havering Liberty PCN would like to recruit a forward thinking and enthusiastic PCN Operations Manager and Digital Facilitator to support the PCN Strategic and Transformation Manager in managing teams and developing services available to patients across Havering Liberty PCN. The overarching goal is to support the work of the Primary Care Network through enabling the PCN staff and promoting the effective use of data, information, knowledge and technology to improve, inform and support the delivery of Havering Liberty PCN contracts and services for its patients.
The post holder will work closely with the PCN Strategic and Transformation Manager to ensure the smooth running of the PCN including:
Research and development of new PCN services as well as a lead role in the operational implementation of these services including any new project and contracts bringing quantifiable benefit to patients across these areas
Managing the ARRS staff and addressing day to day operational issues
Liaising with PCN Social Prescribers utilising population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care
Directing practices to maximise referral to social prescribing link workers to ensure patients are supported to take up training and employment, and to access appropriate benefits where eligible
Managing Care Coordinators to provide coordination and navigation for patients and their carers across health and care services
Managing General Practice Assistants within St Georges Health and Wellbeing Hub in supporting clinicians that consult from the site
Management of student placements within the PCN
Development and management of the PCN website and PCN digital support
Develop and review patient messaging (such as Accurx) to use at PCN level particularly for batch messaging and appointment reminder function and implement a plan to put this into place.
Attend digital front door/triage system meetings to maximise use at Practice and PCN level as digital front door for the PCN.
Research the best way for the PCN to gather and use data across services provided to evidence work done and improve outcomes for patients
Building and maintaining PCN clinics on EMIS. Develop knowledge of PCN EMIS to improve how the PCN uses it as an appointment book and system for recording clinical outcomes. Developing templates and coding to improve processes and workflows and facilitate accurate reporting via Apex and the use of searches
Responsibility for managing the RBAC/smartcard allocation for new and existing PCN staff
Support the strategic planning and digital development for the PCN and across member sites
Supporting the coordination and delivery of MDTs within the PCN
Providing administrative support to the PCN Strategic and Transformation Manager
This role will require the post holder to visit PCN practices as well as working from the offices at
St Georges Health and Wellbeing Hub.
The post holder will be trained in IT systems required to support the PCN services as well as those used by practice reception staff to book patients into various services provided by the PCN.
CORE REQUIREMENTS
Experience of working in Primary Care
Good working knowledge and confident in the use of primary care clinical systems preferably EMIS. And Practice related IT systems. Initial training will be provided to support the candidate to the level they need to be
Excellent communication skills as well as the ability to articulate complex information both verbally and in writing. This role will work with all members of the PCN including the PCN Board, ARRS funded roles, Practice teams and their patients
Strong analytical skills and a high level of attention to detail is essential
Methodical and considered approach to problem solving
Knowledge of PCN targets and funding streams
Experience in training and creating training materials would be desirable
Knowledge of project management would be an advantage
CORE RESPONSIBILITIES
Build and maintain PCN clinics to ensure they are well structured, updated regularly and clearly signposted
To develop a good knowledge and understanding of all PCN services, clinic structures and digital initiatives
Alongside the PCN Strategic and Transformation Manager, lead in operationalising new PCN led projects as well as actively seeking service improvement suggestions to current PCN services from the patients using them
To manage and support Care Coordinators/General Practice Assistants working across areas such as St Georges clinics and our Frailty Team . This will involve development of these roles including supporting the care coordinators/General Practice Assistants to grow their knowledge and maintain detailed process documents for their respective areas of work
To manage and support medical student placements, PCN website management and digital development
Guide Care Coordinators in the preparation and delivery of high-quality and informative training sessions to help reinforce and clarify pathways for PCN services for patients
To produce monthly statistics to evidence the PCN achievement against the long term conditions contracts and care home contract
To manage the care home MDT delivery
To attend Practice Manager and PCN Board meetings, where relevant, to speak about new clinics and any changes to pre-existing services.
Take minutes for PCN meetings and ensure action log items are followed up and completed without undue delay
Communicate effectively with colleagues to support learning and encourage questions to ensure clinic systems are effective
Manage enquiries via phone, email and face to face in a professional manner referring individuals to colleagues where required
Promote and maintain professional relationships with key PCN, practice and external staff when carrying out role
Provide administrative support to the PCN Strategic and Transformation Manager
