Job summary
The Primary Care Contracts and Development Manager will be required to provide operational management to the Federation and oversee Primary Care clinical and non-clinical contracts management. This is an exciting development opportunity for an organised and experienced Primary Care Contract and Development Manager, who can provide operational management and enjoys working flexibly at a fast pace, has excellent communication, analytical and problem-solving skills and enjoys developing and maintaining relationships with multiple stakeholders. The post holder will play a key role in supporting the organisational development, overseeing service performance and delivery, contract management, sustainability, and providing their expertise on the long-term strategic planning of primary care services across Havering.
Main duties of the job
Responsible for overseeing and resolving contract management issues that arise in Primary Care
Support the growth of the business by developing the reach of Primary Care services and support to our PCNs and Practice
Provide operational management and support to the Federation to strengthen and drive development across multiple areas
Responsible for providing direction and overseeing the delivery of all clinical and non-clinical KPIs within your teams
Oversee, support, and manage Primary Care Contracts, including the LIS/DES/QOF requirements of our member practices and services we deliver
Demonstrate appropriate analytical ability, comprehension skills, intellectual capacity and knowledge of relevant contract/legislation, regulatory frameworks, performance management, clinical governance, and financial arrangements.
Contract management in line with primary care regulations and guidance
Manage and work to resolve complaints.
Responsible for assessing risk, managing risk, and escalating risk of any contract or service you are overseeing.
Support and inform the targeting of resources, monitoring, implementation, and evaluation of the tasks/projects by providing high quality support including complex information and analysis, communications, and stakeholder management.
Support the procurement of new contracts
Managing high level financial budgets and identifying data driven efficiencies across contracts and services
Deal with Primary care disputes and manage contract specific risk.
About us
Havering
Health is a membership organisation, and our remit is to deliver services on
behalf of our Practices, PCNs and Partners. With them, we share the
responsibility for delivering high quality, patient-focused services at scale
for our communities. Working in this way, we are able to maximise the opportunity of delivering
flexible care as close to our community as possible as well as developing new
services and responding to needs at speed and with impact.
Havering Primary Care Networks (PCNs) are
groups of GP practices that have come together to work more closely together to
improve the quality of care for patients in Havering. There are five PCNs in
Havering: Crest PCN, North PCN, South PCN, Liberty PCN and Marshalls PCN. The
PCNs include a wide number of staff and skill mix, including the ARRS
(Additional Reimbursable Roles Scheme - Staff) and Havering Health supports the
recruitment of for the PCNs. The ARRS staff provide a valuable resource and
additional services to the PCNs and Practices in supporting the delivery of
high-quality and integrated care to patients across Havering. This staff group
supports the other hard-working staff in general practice.
Job description
Job responsibilities
Main Duties and
Responsibilities
Responsible for overseeing and resolving
contract management issues that arise in Primary Care
Support the growth of the business by
developing the reach of Primary Care services and support to our PCNs and General
Practices
Provide operational management and
support to the Federation to strengthen and drive development across multiple
areas
Provide excellent communication and
leadership skills and a clear understanding of the challenges of operational
management.
Responsible for providing clear
direction and overseeing the delivery of all clinical and non-clinical KPIs
within your teams
Use your expertise to support the
organisational development of the Federation
Oversee, support, and manage Primary
Care Contracts, including the LIS/DES/QOF requirements of our member practices
and services we deliver
Demonstrate appropriate analytical
ability, comprehension skills, intellectual capacity and knowledge of relevant
contract/legislation, regulatory frameworks, performance management, clinical
governance, and financial arrangements.
Take responsibility for the management of wider operational and business
support functions
Contract management in line with
primary care regulations and guidance
Produce quality and performance
reports from a diverse range of data sources
Manage and work to resolve complaints
with contractors and other stakeholders
Responsible for assessing risk,
managing risk, and escalating risk of any contract or service you are
overseeing.
Support and inform the targeting of
resources, monitoring, implementation, and evaluation of the tasks/projects by
providing high quality support including complex information and analysis, communications,
and stakeholder management.
Support the procurement of new
contracts
Managing high level financial budgets
and identifying data driven efficiencies across contracts and services
Deal
with Primary care disputes and manage contract
specific risk registers, seeking opportunities to introduce risk mitigation
measures, ensuring regular risk reviews are undertaken.
Communication
and Engagement:
Work collaboratively with ICB and PCNs to foster a
culture of working together and promote best practices across Havering.
To work as a flexible member of the Federation,
providing support to other team members when necessary.
Build good relationships with all stakeholders
involved across the Havering Borough Partnership and across NEL ICS.
Represent the Federation at internal and external
meetings in a professional manner and deputise as required.
Be a key member of the team as well as supporting
effective communication and stakeholder management, both internally and
externally
You are required to have highly developed
communication skills with the ability to communicate on highly complex matters
Personal/Professional
Development:
Propose changes to own area,
informing policy and making recommendations for other projects, work streams
and service delivery
You will consistently look to improve
what you do, look for successful tried and tested ways of working, and seek out
innovation and support others to do the same
Contribute to the review and
development of existing information management systems.
The post-holder will participate in
any training programme implemented by the Federation as part of this
employment, such training to include:
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development.
Training may need to be undertaken outside of
normal hours, and off site.
Job description
Job responsibilities
Main Duties and
Responsibilities
Responsible for overseeing and resolving
contract management issues that arise in Primary Care
Support the growth of the business by
developing the reach of Primary Care services and support to our PCNs and General
Practices
Provide operational management and
support to the Federation to strengthen and drive development across multiple
areas
Provide excellent communication and
leadership skills and a clear understanding of the challenges of operational
management.
Responsible for providing clear
direction and overseeing the delivery of all clinical and non-clinical KPIs
within your teams
Use your expertise to support the
organisational development of the Federation
Oversee, support, and manage Primary
Care Contracts, including the LIS/DES/QOF requirements of our member practices
and services we deliver
Demonstrate appropriate analytical
ability, comprehension skills, intellectual capacity and knowledge of relevant
contract/legislation, regulatory frameworks, performance management, clinical
governance, and financial arrangements.
Take responsibility for the management of wider operational and business
support functions
Contract management in line with
primary care regulations and guidance
Produce quality and performance
reports from a diverse range of data sources
Manage and work to resolve complaints
with contractors and other stakeholders
Responsible for assessing risk,
managing risk, and escalating risk of any contract or service you are
overseeing.
Support and inform the targeting of
resources, monitoring, implementation, and evaluation of the tasks/projects by
providing high quality support including complex information and analysis, communications,
and stakeholder management.
Support the procurement of new
contracts
Managing high level financial budgets
and identifying data driven efficiencies across contracts and services
Deal
with Primary care disputes and manage contract
specific risk registers, seeking opportunities to introduce risk mitigation
measures, ensuring regular risk reviews are undertaken.
Communication
and Engagement:
Work collaboratively with ICB and PCNs to foster a
culture of working together and promote best practices across Havering.
To work as a flexible member of the Federation,
providing support to other team members when necessary.
Build good relationships with all stakeholders
involved across the Havering Borough Partnership and across NEL ICS.
Represent the Federation at internal and external
meetings in a professional manner and deputise as required.
Be a key member of the team as well as supporting
effective communication and stakeholder management, both internally and
externally
You are required to have highly developed
communication skills with the ability to communicate on highly complex matters
Personal/Professional
Development:
Propose changes to own area,
informing policy and making recommendations for other projects, work streams
and service delivery
You will consistently look to improve
what you do, look for successful tried and tested ways of working, and seek out
innovation and support others to do the same
Contribute to the review and
development of existing information management systems.
The post-holder will participate in
any training programme implemented by the Federation as part of this
employment, such training to include:
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development.
Training may need to be undertaken outside of
normal hours, and off site.
Person Specification
Experience
Essential
- Discretion when dealing with sensitive information and issues, full confidentiality imperative.
- Working at senior management level within the NHS
- Managing Primary Care Contracts, LIS/DES/QOF requirements
- Experience in consultation and negotiation
- Experience of change management, managing resources well and ensuring services are delivered.
- Good IT skills, using databases and producing reports using Microsoft Office and/or other tools such as NHS Dashboards
- Ability to work independently and meet deadlines
- Experience of managing and mentoring staff
- Ability to produce high level reports, contracts, project plans
- Working with multiple stakeholders of all levels e.g., multi-disciplinary stakeholders, local authority, acute sector, voluntary sector
Desirable
- Experience of working within Primary Care including service provision within Primary Care and/or community care settings.
- Managing budgets and experience of dealing with complex and high-level financial detail
- Providing operational management and organisational development across the organisation
Skill and Abilities
Essential
- Demonstrates values and behaviours that promote collaborative working
- Excellent oral and written communication skills
- Ability to think laterally, prioritise effectively and to present effectively to large audiences
- Ability to manage, organise and prioritise own workload and the teams to achieve deadlines
- Effective organisational skills
- Ability to understand and manage complex issues and environments
Desirable
- Ability to self-motivate to achieve goals
- Excellent skills at partnership working
Values and Behaviours and Other Requirements
Essential
- Flexible and comfortable with change
- Team player who has a commitment to team working
- Can work effectively with people, with diverse skills, abilities, and experience
- Ability to prioritise work and work to multiple deadlines
- Commitment to and focused on quality, promotes high standards in all they do.
- Consistently looks to improve what they do, look for successful tried and tested ways of working, and seeks out innovation.
- Values diversity and difference, operates with integrity and openness.
- Works well with others, is positive and helpful, listens, involves, respects, and learns from the contribution of others.
- Actively develops themselves and supports others to do the same
Desirable
- Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients.
- Able to attend occasional evening meetings
- Able to travel to PCN sites, practices, and other meeting places within Havering and across North East London when necessary
Knowledge
Essential
- Knowledge of current issues in Primary Care and clinical governance
- Knowledge and understanding of the ICS, General Practice and GP contracts.
- Knowledge of Project Management principles and implementation of associated action plans.
Desirable
- Knowledge of information and budgetary management
- Strong understanding of government policy in relation to health and social care.
Person Specification
Experience
Essential
- Discretion when dealing with sensitive information and issues, full confidentiality imperative.
- Working at senior management level within the NHS
- Managing Primary Care Contracts, LIS/DES/QOF requirements
- Experience in consultation and negotiation
- Experience of change management, managing resources well and ensuring services are delivered.
- Good IT skills, using databases and producing reports using Microsoft Office and/or other tools such as NHS Dashboards
- Ability to work independently and meet deadlines
- Experience of managing and mentoring staff
- Ability to produce high level reports, contracts, project plans
- Working with multiple stakeholders of all levels e.g., multi-disciplinary stakeholders, local authority, acute sector, voluntary sector
Desirable
- Experience of working within Primary Care including service provision within Primary Care and/or community care settings.
- Managing budgets and experience of dealing with complex and high-level financial detail
- Providing operational management and organisational development across the organisation
Skill and Abilities
Essential
- Demonstrates values and behaviours that promote collaborative working
- Excellent oral and written communication skills
- Ability to think laterally, prioritise effectively and to present effectively to large audiences
- Ability to manage, organise and prioritise own workload and the teams to achieve deadlines
- Effective organisational skills
- Ability to understand and manage complex issues and environments
Desirable
- Ability to self-motivate to achieve goals
- Excellent skills at partnership working
Values and Behaviours and Other Requirements
Essential
- Flexible and comfortable with change
- Team player who has a commitment to team working
- Can work effectively with people, with diverse skills, abilities, and experience
- Ability to prioritise work and work to multiple deadlines
- Commitment to and focused on quality, promotes high standards in all they do.
- Consistently looks to improve what they do, look for successful tried and tested ways of working, and seeks out innovation.
- Values diversity and difference, operates with integrity and openness.
- Works well with others, is positive and helpful, listens, involves, respects, and learns from the contribution of others.
- Actively develops themselves and supports others to do the same
Desirable
- Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients.
- Able to attend occasional evening meetings
- Able to travel to PCN sites, practices, and other meeting places within Havering and across North East London when necessary
Knowledge
Essential
- Knowledge of current issues in Primary Care and clinical governance
- Knowledge and understanding of the ICS, General Practice and GP contracts.
- Knowledge of Project Management principles and implementation of associated action plans.
Desirable
- Knowledge of information and budgetary management
- Strong understanding of government policy in relation to health and social care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
