Job responsibilities
Bromley GP Alliance (BGPA) Department Information
BGPA is a federation of all 43 Bromley practices working
collaboratively to enhance the health and wellbeing of Bromley residents,
covering over 350,000 patients, 100% of the Bromley population.
BGPAs partner organisation is Bromley Education and Training Hub
(BETH). BETH supports education, training and professional development across
primary care in Bromley and beyond.
Organisational Values / Objectives
BGPAs goals are to work strategically with
Bromley practices to help secure the best services for patients whilst working
together to support member practices in the challenges of a changing NHS.
BGPA aims to improve the morale of
general practice in Bromley by sharing expertise, services and supporting its
workforce.
BGPA will make a positive impact
on medical services in Bromley by working closely with One Bromley Partners
including NHS SEL ICB, local NHS trusts, local providers and patient groups, to
improve the delivery of healthcare to the local population.
Key Relationships
General Practitioners
Nurses
Healthcare Assistants
Office Staff
PCN Clinical Directors
Senior Management
Departmental Management
Job Summary
To work alongside the management team in
assisting with the running of the Bromley GP Alliance services.
Duties and
Responsibilities as Bank Receptionist
Ensure an
effective and efficient reception service is provided to patients and any
other visitors.
Deal with
all general enquiries and explain procedures.
Enter
patient information on to the computer as required.
Ensure the
kitchen is kept clean and tidy and air and tidy the waiting room.
Premises:
Open up premises at the
start of the day when first to arrive, de-activate alarm and make all necessary
preparations to receive patients. Check
clinician rooms for prescription paper, forms and A4 paper in printer.
Ensure waiting area is
kept tidy
When last to leave at the
end of the day, ensure that the building is totally secured, internal lights
are off and the alarm activated.
Ensure that
all patients are registered onto the computer system promptly and
accurateld.
Undertake
any other additional duties appropriate to the post as requested by the
manager.
Personal/Professional Development
Participate in an
annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
Participate in any
training programme implemented by the management team
Effectively manage
own time, workload and resources
Assess own
performance and development and take accountability for own actions, either
directly or under supervision.
Communication
Communicate effectively with other team members
Communicate effectively with patients and carers.
Recognise peoples needs for alternative methods of communication
and respond accordingly.
Ensure that no confidential communication takes place within
hearing distance of patients.
Demonstrate
interpersonal skills when dealing with all levels of staff across the BGPA
using persuasion, tact and reassurance where necessary.
To deal with all
telephone calls related to the services, ensuring callers are communicated with
in a sensitive and effective manner and problems are dealt with promptly and
efficiently.
Handle
confidential patient material in a sensitive and discrete fashion in compliance
with Bromley GP Alliance policy and procedure.
To be able to
influence, motivate and involve individuals and teams to reach necessary
performance target expectations.
Liaise with other
departments and members of the Bromley GP Alliance and other organisations to
ensure the smooth running of the office and to assisting the functioning of the
team.
The post holder is
required to follow Bromley GP Alliance policies and procedures which are
regularly updated including:
Confidentiality / Data Protection /
Freedom of Information
Post holders must maintain the
confidentiality of information about patients, staff and other health service
business in accordance with the Data Protection Act of 1998. Post holders must
not, without prior permission, disclose any information regarding patients or
staff. If any member of staff has communicated any such information to an
unauthorised person those staff will be liable to dismissal. Moreover, the Data
Protection Act 1998 also renders an individual liable for prosecution in the
event of unauthorised disclosure of information. Following the Freedom of
Information Act (FOI) 2005, post holders must apply the Bromley GP Alliances
FOI procedure if they receive a written request for information.
Equal Opportunities
Post holders must at all times fulfil
their responsibilities with regard to the Bromley GP Alliances Equal
Opportunities Policy and equality laws.
Health and Safety
All post holders have a responsibility,
under the Health and Safety at Work Act (1974) and subsequently published
regulations, to ensure that the Trusts health and safety policies and
procedures are complied with to maintain a safe working environment for
patients, visitors and employees.
Infection Control
All post holders have a personal
obligation to act to reduce healthcare-associated infections (HCAIs). They must
attend mandatory training in Infection Control and be compliant with all
measures required by the Trust to reduce HCAIs. All post holders must comply
with the Bromley GP Alliance infection screening and immunisation policies
as well as be familiar with the Trusts Infection Control Policies,
including those that apply to their duties, such as Hand Decontamination
Policy, Personal Protective Equipment Policy, safe procedures for using aseptic
techniques and safe disposal of sharps.
Risk Management
All post holders have a responsibility
to report risks such as clinical and non-clinical accidents or incidents
promptly. They are expected to be familiar with the Trusts use of risk
assessments to predict and control risk, as well as the incident reporting
system for learning from mistakes and near misses in order to improve services.
Post holders must also attend training identified by their manager, or stated
by the Trust to be mandatory.
Safeguarding children and vulnerable
adults
Post holders have a general
responsibility for safeguarding children and vulnerable adults in the course of
their daily duties and for ensuring that they are aware of the specific duties
relating to their role.
Smoking Policy
It is the Trusts policy to promote
health. Smoking, therefore, is actively discouraged. It is illegal within Trust
buildings and vehicles.
Review of this Job Description
This job description is intended as an outline of the general areas of
activity and will be amended in the light of the changing needs of the
organisation. To be reviewed in conjunction with the post holder.
