HR Officer

Job description

Job responsibilities

Key Relationships

Employees/Workers

Contractors

Line Managers

Executive Team

External Organisations:

Peninsula

OH Provider

DBS Supplier

GP TeamNet

Job Summary

To work as part of the HR Team to ensure a first-class call HR Service is delivered to the BGPA workforce.

Duties and Responsibilities as HR Officer

Deputise for the Head of HR

Leave, dismissals, terminations and disciplinary processes;

Uploading all documents onto a HR system;

Probationary periods;

GDPR Compliance with HR Data;

Supporting HR leader with complex and on-going cases;

New employee paperwork compliance and inductions;

General HR administration;

Long term absences and holidays;

Managing HR inbox and responding to first line queries and reporting on the SLA;

Recruitment process and procedures;

Monitor, review and update all policies in line with current legislation and best practices;

Amending and updating any New Starter information;

Contribute to the continuous improvement of HR systems and practices;

Processing New Starter forms/ paperwork;

Supporting with elements of payroll

Personal/Professional Development

Participate in an annual individual performance review, including taking responsibility for maintain a record of own personal and/or professional development

Participate in any training programme implemented by the management team

Effectively manage own time, workload and resources

Assess own performance and development and take accountability for own actions, either directly or under supervision.

Communication

Demonstrate interpersonal skills when dealing with all levels of staff across the BGPA using persuasion, tact and reassurance where necessary.

To deal with all telephone calls related to the services, ensuring callers are communicated with in a sensitive and effective manner and problems are dealt with promptly and efficiently.

Handle confidential patient material in a sensitive and discrete fashion in compliance with Bromley GP Alliance policy and procedure.

To be able to influence, motivate and involve individuals and teams to reach necessary performance target expectations.

Liaise with other departments and members of the Bromley GP Alliance and other organisations to ensure the smooth running of the office and to assisting the functioning of the team.

The post holder is required to follow Bromley GP Alliance policies and procedures which are regularly updated including:

Confidentiality / Data Protection / Freedom of Information

Post holders must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 1998. Post holders must not, without prior permission, disclose any information regarding patients or staff. If any member of staff has communicated any such information to an unauthorised person those staff will be liable to dismissal. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information. Following the Freedom of Information Act (FOI) 2005, post holders must apply the Bromley GP Alliances FOI procedure if they receive a written request for information.

Equal Opportunities

Post holders must at all times fulfil their responsibilities with regard to the Bromley GP Alliances Equal Opportunities Policy and equality laws.

Health and Safety

All post holders have a responsibility, under the Health and Safety at Work Act (1974) and subsequently published regulations, to ensure that the Trusts health and safety policies and procedures are complied with to maintain a safe working environment for patients, visitors and employees.

Infection Control

All post holders have a personal obligation to act to reduce healthcare-associated infections (HCAIs). They must attend mandatory training in Infection Control and be compliant with all measures required by the Trust to reduce HCAIs. All post holders must comply with the Bromley GP Alliance infection screening and immunisation policies as well as be familiar with the Trusts Infection Control Policies, including those that apply to their duties, such as Hand Decontamination Policy, Personal Protective Equipment Policy, safe procedures for using aseptic techniques and safe disposal of sharps.

Risk Management

All post holders have a responsibility to report risks such as clinical and non-clinical accidents or incidents promptly. They are expected to be familiar with the Trusts use of risk assessments to predict and control risk, as well as the incident reporting system for learning from mistakes and near misses in order to improve services. Post holders must also attend training identified by their manager, or stated by the Trust to be mandatory.

Safeguarding children and vulnerable adults

Post holders have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

Review of this Job Description

This job description is intended as an outline of the general areas of activity and will be amended in the light of the changing needs of the organisation. To be reviewed in conjunction with the post holder.

Person Specification

Skills

Essential

• Good computer literacy skills including knowledge of Word, Excel and Outlook
• Excellent communication and interpersonal skills
• Problem solving and decision making ability

Experience

Essential

• Previous experience in an HR role (2years+)
• Experience of working with a framework of confidentiality
• Experience of dealing with a range of difficult or challenging situations both on the telephone and in person
• Understanding of UK employment law

Desirable

• Experience of working in an NHS environment

Abilities

Essential

• Ability to use databases and prepare spreadsheets.
• Ability to communicate effectively with professionals at all levels
• Ability to work on own initiative, without supervision and to prioritise own workload
• Ability to work under pressure in potentially stressful situations
• Ability to work as a team

Other

Essential

• Good organisational and planning skills
• Willingness to learn new skills
• Good understanding of confidentiality issues
• To be self-motivated, enthusiastic and have a high standard of personal performance

Desirable

• Willingness to learn existing and new computer software packages
• Knowledge and understanding of the GP setting issues

Qualifications

Essential

• GCSE Maths and English (Grade 4 or above)
• Computer literacy skill

Desirable

• CIPD preferred

Employer details

Employer name

Bromley GP Alliance Ltd

Address

Kelsey Park Farmhouse

379 Croydon Road

Beckenham

BR3 3QL

Employer's website

https://bromleygpalliance.org/ (Opens in a new tab)