Job responsibilities
Main duties of the job
Work within various BGPA sites to provide a central co-ordination role for
promotion, booking and support to the Learning Disability Annual Health Checks. The role
will be patient facing, with the core responsibility facilitating the LD annual health checks
with aim of providing excellent patient care.
The LDAHC coordinator will be expected to complete the pre check questionnaire with
patients vie telephone and review any reasonable adjustments requirements to facilitate the
appointment.
Information should be populated in the National LD AHC Template
After the checks are complete the LDHAC coordinator will be expected to support patients
and carers to complete an easy read feedback form for project evaluation.
The LDAHC coordinator will also be required to produce a monthly activity report, including
feedback data for ongoing improvement actions.
Key functions:
1. LD Annual Health Checks Coordinator (will be a suitably trained HCA) would access the
Practice IT system (DPIA already exists.)
2. Practice Learning Disability Register interrogated for those due their AHC.
3. LD Annual Health Checks Coordinator contacts patients due their ACH.
4. Completes the Pre-Health Check Questionnaire and as much of the National Template as
possible.
5. Establishes with patient/care the reasonable adjustments required.
6. Books in with the Practice Nurse for a face to -face appointment.
7. Practice Nurse sees patient and liaises with nominated GP as required.
8. Practice Nurse and GP complete National Learning Disability Annual Health Check Template
and produce Health Action Plan.
9. Co-ordinator ensures Health Action Plan is completed and shared with patient and carer.
10. Ensures evaluation of the Health Check takes place.
11. If unable to contact patient by telephone, attempts using alternative means, easy read
letter, email etc.
12. If still unable to contact patient escalates to nominated GP and Practice Manager.
Job responsibilities
Facilitate and ensure the effective delivery of Learning Disability and Autism Annual Health
Checks, monitoring progress and reporting outcomes, contributing to quality improvement.
Post holder is expected to complete minimum 30 pre-check questionnaire with
patients per week.
Ensure that feedback received from patients and carers are recorded, disseminated, and
followed up in a timely way; ensure relevant practitioners are aware actions / outcomes.
Other duties
Work within the policies of scheme and Practices.
Maintain a good working knowledge of health and safety procedures.
Promote client involvement in the management of the service.
Participate in regular appraisals.
Attend training and development activities as identified and participate in meetings as
required.
Maintain administration systems and workspace used in a clean and tidy condition.
Maintain a good working knowledge of Health and Safety procedures and fire precautions
and operate the correct procedures and participate in policy development and data
collection where appropriate.
Work flexibly to meet the needs of patients and be able to adapt to change
To undertake any other duties appropriate to the grade and purpose of the job as may be
agreed by the post holder.
Patient Services
To present at patient group meetings or other appropriate events to give advice.
To produce patient information leaflets and posters and run awareness projects throughout
the year.
To help plan, develop and support the introduction of new working processes within the
PCN to optimise the patient uptake.
Communication
The post-holder should recognize the importance of effective communication within the
team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond
accordingly.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety
and security as defined in the practice Health & Safety Policy, the practice Health & Safety
Manual, and the practice Infection Control policy and published procedures. This will
include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that
manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe
way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when
recognised
Keeping own work areas and general / patient areas generally clean, assisting in the
maintenance of general standards of cleanliness consistent with the scope of the job holders
role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified
Confidentiality
While seeking treatment, patients entrust us with, or allow us to gather, sensitive
information in relation to their health and other matters. They do so in confidence and have
the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have
access to confidential information relating to patients and their carers, practice staff and
other healthcare workers. They may also have access to information relating to the practice
as a business organisation. All such information from any source is to be regarded as strictly
confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business
of the practice may only be divulged to authorised persons in accordance with the practice
policies and procedures relating to confidentiality and the protection of personal and
sensitive data.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the practice as
part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work
Person Specification
Education/Qualifications
1. Relevant degree or equivalent level of training and experience
2. Qualification in health or social care allied profession
3. Evidence of consistent pattern of learning from education, training and experience
Skills & knowledge
1. Understanding of human needs physical, emotional, social
2. Familiarity with IT systems currently in use in health and social care settings
3. Proven ability to recognise and manage risk
4. Knowledge of the needs of vulnerable adults, safeguarding and the associated legislative
framework
5. Ability to understand budgetary requirements; ensure that packages are cost effective and
value for money; and highlight inefficiencies.
6. Understanding of basic health and social care terminology
7. Good interpersonal skills
8. Ability to communicate confidently with staff of all seniority levels
9. Ability to work well across teams
10. Good time management and prioritisations skills, ability to work to strict deadlines
11. Ability to work on own initiative without direct supervision, understanding where clinical
input is needed
12. IT skills and experience in the use of Microsoft Excel
Experience
1. Coordination of services from a variety of organisations
2. Experience of health and social care assessments
3. Communication and relationship building
4. Demonstrated successful outcomes delivery within determined timeframes
5. Experience in health or social care
6. Experience of developing relationships with a wide variety of people
Behaviours
1. Highly organised
2. Adaptability and a flexible, positive approach
3. Highly reliable
4. A common sense, pragmatic approach
5. Willingness to undertake further training and learning
6. An understanding of the importance of confidentiality
7. Ability to take responsibility for own actions
8. Ability to share information and good practice appropriately
