Practice Manager

Bromley GP Alliance Ltd


This job is now closed

Job overview

We are seeking a passionate and experienced Practice Manager to join our GP Practice in Bromley.

Bromleag Care Practice has been awarded an APMS contract to deliver Primary Care to all residents of Nursing, Residential and Extra Care Sheltered accommodation in Bromley.

We are seeking a dynamic and forward-thinking Practice Manager who is appropriately qualified and has good leadership skills. They should also have strong HR and organisational abilities, a heart for people and be highly professional. We are looking for a proven track record of motivation and effective management.

We have a patient list size of 1,800 and use EMIS software.

We are offering a highly competitive salary, six weeks annual leave pro rata and support from the Executive Management Team.

This is a part-time position, working 4 days per week.

Main duties of the job

In this role your key responsibilities will be:

To ensure delivery of high quality care to patients of the practice

To provide management for the practice in terms of

o Leadership of the practice team

o Strategic management of the delivery of the APMS Contract

Overseeing communication with patients and stakeholders

Overseeing and managing projects

Business development

Financial planning and management

Overseeing service delivery

Ensuring contract delivery and performance

To represent the practice to patients and at events external to the practice.

About us

BGPA has been around for 5 years, since January 2015, rapidly growing from providing extra appointments for GP practices, to delivering a wide range of services to Bromley patients and in doing so supporting Bromley General Practice. These services include; Access Hubs, phlebotomy, dermatology, headache, vasectomy, OOH GPs, NHS health checks, chairing ICN MDT meetings, Bromleag Care Practice, supporting Primary Care Networks (PCNs) and supporting the health needs of homeless people in Bromley.

Through our Care Practice and other initiatives, we have been involved in the debate on how to manage frailty in Bromley. We are now seen as a permanent Health Partner in Bromley and are established within the One Bromley framework, as well as being recognised by patients as a high-quality provider of Health Care.

Job description

Job responsibilities

Main Duties:

The Practice Manager will ensure that the practices physical and financial resources are managed and maintained for maximum effectiveness including maximising the practices financial resources.

Managing Access to Services and Developing Patient Services:

The Practice Manager will be responsible for ensuring that patients are able to access the services of GPs, Nurses and other team members in accordance with agreed standards.

Optimising Resources: IT and information:

The Practice Manager will be responsible for ensuring that the practices IT resources (hardware and software and data) are effectively managed and maintained to protect the integrity of patient records and other records and ensure that resources are used to the best benefit of patient care.

Managing Risk:

The Practice Manager will ensure that potential risks to the practice and its work, including those concerning health and safety of individuals, are identified, addressed and minimised in line with relevant legislation and best practice..

Leading Change:

The Practice Manager will ensure that changes in the practice are led and managed in an effective manner to ensure successful outcomes.

Improving Quality:

The Practice Manager will support the practice in ensuring that patient care is delivered to the best possible quality.

Training and Developing Others:

The Practice Manager will ensure that practice staff perform to the best of their ability in their roles by making sure that appropriate training and development processes are in place.

Patient Complaints:

The Practice Manager will be responsible for ensuring that all patient complaints are handled in accordance with the BGPA Complaints Procedure.

Communicating and Working with Others:

The Practice Manager will be responsible for ensuring that all methods of communication at the practice operate effectively to the benefit of patients and team members. Ensuring that the Practice Team also feel part of the wider Bromley GP Alliance organisation as a whole.

HR Management:

The Practice Manager will ensure that the practices staff team is able to deliver the services required to the highest possible standard.

Equality and Diversity:

The Practice Manager will comply with BGPA Equality and Diversity Policy.

See attached Job Description for full details.

Person Specification

Knowledge & Skills


  • Knowledge of the requirements of the GP Contract, specifically APMS and QOF.
  • Well-developed analytical and problem solving skills.
  • Proven and strong staff management skills.
  • Excellent written and oral communication and engagement skills.
  • Negotiating skills.
  • IT literacy for report writing and project management.
  • Ability to develop strong working relationships.
  • Able to manage competing priorities.


  • Up to date knowledge of workforce pressures and the primary care transformation agenda being driven at a national level.



  • Experience of practice management
  • Experience in general management in the NHS preferably working with primary care
  • Experience of collaborative working across disciplines
  • Experience of working with CQC and other external organisations
  • Experience of managing large teams of staff including clinicians
  • Experience of working across organisational boundaries
  • Experience of communication and stakeholder engagement


  • Evidence of having achieved quality targets
  • Planning and conducting audits
  • Quality Assurance



  • Degree level qualification or equivalent experience
  • Post-graduate qualification (or equivalent experience)
  • Evidence of on-going personal development and learning


  • Management qualification or experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bromley GP Alliance Ltd


Kelsey Park Farmhouse

379 Croydon Road



Employer's website

Date posted

24 March 2021

Pay scheme



£25 an hour



Working pattern

Part-time, Flexible working

Reference number


Job locations

Kelsey Park Farmhouse

379 Croydon Road



Supporting documents

For help with your application, contact:

Nicola Harris

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