PCN Network Manager Hayes Wick & Beckenham PCN

Job description

Job responsibilities

The Network Manager will:

Identify and meet the support needs of practices in the network.

Be an essential link between the PCN and its member practices to support the implementation of strategy including specific programmes and projects.

Provide support to the Clinical Director and deputise in their absence

Represent the group at meetings.

Work with clinical leads and other stakeholders as appropriate to develop a sustainable network.

Develop an appropriate governance framework for the smooth operation of the PCN and the delivery of its plan. This will encompass the establishment of a legal framework between practices, agreed ways of working such as schedule of meetings, regular reporting on progress against the plan, and effective communications and engagement within and external to the network.

Work with practices within the network to identify areas of common concern or potential for collaborative working to improve the resilience of general practices, sustain local services and support recruitment and retention of key members of the primary care workforce.

Effective use of business intelligence systems / data sets to support the development of the PCN and integrated care. To interpret and analyse information which can be highly complex, sensitive and/or contentious

To produce reports on strategic/operational development to relevant parties to promote the work of the PCN and to account for progress.

To analyse complex facts and information and interpret them for comparative purposes and for improving service delivery and/or project outcomes.

Facilitate conversations to bring about changes across the system, based on good practice, patient experience or variation in performance, where appropriate, in a way that is supportive and non-judgemental.

Build excellent relationships with partner organisations to both support the development of the network and the wider integrated care system.

Use knowledge of local and national strategies and frameworks to further develop the work of the networks, seeking opportunities to gain additional funding to enhance the scope and pace of development.

Effective facilitation to drive forward the networks objectives and goals through meetings and workshops as required, create an inclusive environment, effectively setting guidelines and ensuring everyone has a voice to achieve the desired outcome in a timely manner.

Ensure member practices are adequately supported with all work from Primary Care and that projects are effectively managed throughout their duration. This work will include reporting on specific milestones and outcomes.

Lead on PCN workforce development.

Identify innovative schemes and projects. Oversee the roll out and delivery of new services working alongside the project manager.

The role will require good analytical skills and numeracy, in-depth knowledge of the NHS from both commissioning and providing perspectives, including an understanding of the process to implement and monitor the delivery within pathways of care.

To support the network in delivering high quality, patient-centred services.

The post holder will be expected to develop and establish strong collaborative relationships with partners and stakeholders and will be expected to contribute to performance monitoring of locality services.

Support a shared identity and branding within the network.

Ensure there are robust systems and processes in place for the network to operate as efficiently and effectively as possible.

Liaise closely with Practice Managers.

Effective facilitation of PCN organisation and events.

Ensure the network complies with all relevant and legislative responsibilities relating to GDPR, Health & Safety, Human Resources.

Person Specification

Qualifications

Essential

• Educated to Degree level or equivalent experience of working at a senior level within primary care for more than 8-10 years.
• Evidence of continuous professional development.
• Good knowledge and use of the English language.
• Excellent grammar, spelling and punctuation.
• Computer literacy skills.

Desirable

• A management qualification.

Experience

Essential

• Knowledge of APMS, PMS, GMS contracts.
• Experience of strategy development and implementation.
• Experience of primary care and specifically general practice current working knowledge either from time spent working in general practice or time working to commission general practice.
• Experience of working in an NHS organisation, commissioning or providing services.
• Evidence of leading and implementing change/innovation.
• Evidence of leading on the development of business cases.
• Operational management of multidisciplinary groups of staff.
• Strategic thinker, ability to anticipate and resolve problems before they arise.
• Assessing risk and planning mitigation.
• Experience and working knowledge of all relevant and legislative responsibilities relating to GDPR, Health & Safety, Human Resources and CQC.
• Experience of working with a framework of confidentiality.

Desirable

• Experience in analysing, interpreting and presenting data.

Skills

Essential

• Systematic approach to problem solving.
• Managing time and prioritising in a pressured environment
• Broad IT proficiency, computer literate: Excel, Word, Power Point and Outlook.
• Flexibility to respond in a dynamic semi structured environment.
• Self-motivated and able to prioritise, manage and deliver to timetable.
• Ambitious and hardworking.
• Creative and open minded problem solver.
• Ability to engage and motivate PCN staff and member practices.
• Excellent communication skills, both verbal and written.
• Good interpersonal skills.

Abilities

Essential

• Ability to use databases and prepare spreadsheets.
• Ability to communicate effectively with professionals at all levels.
• Ability to work on own initiative, without supervision and to prioritise own workload.
• Ability to work under pressure in potentially stressful situations.
• Ability to work as a team.

Other

Essential

• Good organisational and planning skills.
• To be flexible and reliable.
• Willingness to learn new skills.
• Good understanding of confidentiality issues.

Desirable

• Willingness to learn existing and new computer software packages.
• Knowledge and understanding of medical terminology.
• Knowledge and understanding of the GP setting issues.
• Knowledge and understanding of EMIS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bromley GP Alliance Ltd

Address

Kelsey Park Farmhouse

379 Croydon Road

Beckenham

BR3 3QL

Employer's website

https://bromleygpalliance.org/ (Opens in a new tab)