Job summary
To support the Covid-19 Vaccination Management team in the scheduling, planning and execution of Vaccination Clinics across the Borough of Bromley, and Vaccine Management.
Main duties of the job
Duties and Responsibilities as Administrator
Deal with patient enquiries, cancellation requests efficiently and swiftly ensuring patient satisfaction via telephone. Supporting the management of BGPA admin emails (covidrota and bgpacovidvolunteers)
Liaising with GPs, HCAs, Site Supervisors, Administrators and Volunteers
Provide administrative support to the vaccination sites staff
Coordinate and maintain communication with team members about routine and daily activities including rotas, contacting clinical staff, updating systems and other duties.
Assist with data collection activities by ensuring records are up to date AccuRx.
Maintain accurate, clear and legible documentation in all legal records in accordance with the Data Protection Act Pinnacle Offline forms (PSD).
Have full understanding of EMIS, AccuRx , Pinnacle, Rotacentral and Rotamaster system
Have working knowledge of all software and hardware, i.e. photocopier, email, patient information system
Supporting with the management of rotas
Any other duties as required by your line manager to support the smooth and effective running of services. Work within organisation policies, procedures and guidelines
About us
The Bromley GP Alliance (BGPA) is a network of 40 Bromley Practices which are working collaboratively to enhance the health and wellbeing of Bromley residents, covering over 360,000 patients, nearly 95% of the Bromley population.
Job description
Job responsibilities
Duties and Responsibilities as Administrator
Deal with patient enquiries, cancellation requests efficiently and swiftly ensuring patient satisfaction via telephone. Supporting the management of BGPA admin emails (covidrota and bgpacovidvolunteers)
Liaising with GPs, HCAs, Site Supervisors, Administrators and Volunteers
Provide administrative support to the vaccination sites staff
Maintain, request and transfer confidential patient records, ensuring they are stored in an accurate and secure filing system. Adhere to confidentiality as per the sites policy.
Record vaccine stock when removed or returned to the vaccination sites and to report low stock levels for vaccines, stationery and clinical equipment.
Coordinate and maintain communication with team members about routine and daily activities including rotas, contacting clinical staff, updating systems and other duties.
Assist with data collection activities by ensuring records are up to date AccuRx.
Maintain accurate, clear and legible documentation in all legal records in accordance with the Data Protection Act Pinnacle Offline forms (PSD).
Have full understanding of EMIS, AccuRx , Pinnacle, Rotacentral and Rotamaster system
Have working knowledge of all software and hardware, i.e. photocopier, email, patient information system
Supporting with the management of rotas
Any other duties as required by your line manager to support the smooth and effective running of services. Work within organisation policies, procedures and guidelines
Job description
Job responsibilities
Duties and Responsibilities as Administrator
Deal with patient enquiries, cancellation requests efficiently and swiftly ensuring patient satisfaction via telephone. Supporting the management of BGPA admin emails (covidrota and bgpacovidvolunteers)
Liaising with GPs, HCAs, Site Supervisors, Administrators and Volunteers
Provide administrative support to the vaccination sites staff
Maintain, request and transfer confidential patient records, ensuring they are stored in an accurate and secure filing system. Adhere to confidentiality as per the sites policy.
Record vaccine stock when removed or returned to the vaccination sites and to report low stock levels for vaccines, stationery and clinical equipment.
Coordinate and maintain communication with team members about routine and daily activities including rotas, contacting clinical staff, updating systems and other duties.
Assist with data collection activities by ensuring records are up to date AccuRx.
Maintain accurate, clear and legible documentation in all legal records in accordance with the Data Protection Act Pinnacle Offline forms (PSD).
Have full understanding of EMIS, AccuRx , Pinnacle, Rotacentral and Rotamaster system
Have working knowledge of all software and hardware, i.e. photocopier, email, patient information system
Supporting with the management of rotas
Any other duties as required by your line manager to support the smooth and effective running of services. Work within organisation policies, procedures and guidelines
Person Specification
Communication
Essential
- Demonstrate interpersonal skills when dealing with all levels of staff across the BGPA using persuasion, tact and reassurance where necessary.
- To deal with all telephone calls related to the services, ensuring callers are communicated with in a sensitive and effective manner and problems are dealt with promptly and efficiently.
- BGPA Ltd
- Company registered in England & Wales, Company No. 9409861
- Registered Office: 98 Station Road, Sidcup, Kent DA15 7BY
- Handle confidential patient material in a sensitive and discrete fashion in compliance with BGPA policy and procedure.
- To be able to influence, motivate and involve individuals and teams to reach necessary performance target expectations.
- Liaise with other departments and members of the BGPA and other organisations to ensure the smooth running of the office and to assisting the functioning of the team.
- The post holder is required to follow BGPA policies and procedures which are regularly updated including:
Person Specification
Communication
Essential
- Demonstrate interpersonal skills when dealing with all levels of staff across the BGPA using persuasion, tact and reassurance where necessary.
- To deal with all telephone calls related to the services, ensuring callers are communicated with in a sensitive and effective manner and problems are dealt with promptly and efficiently.
- BGPA Ltd
- Company registered in England & Wales, Company No. 9409861
- Registered Office: 98 Station Road, Sidcup, Kent DA15 7BY
- Handle confidential patient material in a sensitive and discrete fashion in compliance with BGPA policy and procedure.
- To be able to influence, motivate and involve individuals and teams to reach necessary performance target expectations.
- Liaise with other departments and members of the BGPA and other organisations to ensure the smooth running of the office and to assisting the functioning of the team.
- The post holder is required to follow BGPA policies and procedures which are regularly updated including:
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
