Job responsibilities
NHS England is dedicated in ensuring that the
principles and duties of safeguarding children, young people, and adults at
risk are holistically, consistently and conscientiously applied with the
wellbeing of all, at the heart of what we do. We are dedicated to ensuring that the
principles and duties of safeguarding children and adults are applied every
time a citizen accesses the NHS making every contact count.
Safeguarding means protecting a citizens health,
wellbeing and human rights; enabling them to live free from harm, abuse and
neglect. It is an integral part of providing high-quality health care. Safeguarding children, young people and adults
is a collective responsibility.
Those most in need of protection include:
- Children and young
people
- Adults at risk,
such as those receiving care in their own home, people with physical, sensory
and mental impairments, and those with learning disabilities.
We are always looking for great talent to join our PCN team and help
achieve our ambitious goals and growth.
If you are care focused and looking to join an organisation that is
thriving on success, then Procare is your employer of choice.
Job Responsibilities
East Guildford PCN are looking for an enthusiastic and highly organised person to work collaboratively across all 6 practices within the PCN and the linked care homes, providing coordination and administrative support to the GPs, clinical teams and members of the PCN to support patient care and having a keen interest in safeguarding children and adults.
The Care Coordinator post is seen as a critical and evolving role to support the Multi-Disciplinary Teams (MDTs) and the practices within the PCN to deliver effective, proactive and co-ordinated care to patients. Working closely with the PCN Manager and the PCN team they will support the effective workload management of GPs and other clinical colleagues.
They act as a link between the Primacy Care Network, practices and the wider healthcare community and also signpost towards Social Prescribers or Health Coaches. The role requires you to be able to work with, and understand the roles of, a variety of different people working in the practice and across the PCN including doctors, nurses, healthcare assistants, social prescribing link workers, physiotherapists, physician associates, paramedics, health and wellbeing coaches, occupational therapists and pharmacy technicians.
The Care Coordinator will be safeguarding Level 3 trained and support clinicians to bring together a patient identified care and support needs and ensure all patients have a single personalised care support plan in line with MASH practice standards and best practice, based on what matters to the person.
They will ensure that clinicians have access to the tools they need to develop a personalised care plan. The Care Coordinator will help patients and their carers with queries to allow them to navigate or signpost for their health needs and ensure they have excellent good quality written or verbal information
In more detail, the Care Coordinator will:
- provide holistic support to the safeguarding leads and discuss patient related concerns, be able to follow appropriate safeguarding procedures to support the GP practices within the PCN
- arranging and attending Multidisciplinary Team Meetings (MDT), proactively preparing any actions prior to the MDT ensuring all relevant clinicians are present
- follow up on patients and all forward actions resulting from MDT discussions
- attend Multi-agency safeguarding Hub (MASH) meetings and work in line with MASH practice standards
- To take minutes of Safeguarding meetings and distribute these appropriately within the PCN by secure means.
- co-ordinating and reviewing policies with the safeguarding leads to ensure uniformity and latest policy is followed across the PCN
- run searches and daily updating of patients on electronic workflow management systems to identify patients with safeguarding concerns and keeping the safeguarding list / register up to date
- record patient interventions on relevant electronic database systems (e.g. EMIS), safeguarding coding and contribute to report generation, analysis and production
- follow up on patients coded as child not brought, unvaccinated children etc to identify potential cases of neglect and raise concerns with their usual GP
- network with local health visitor teams, school nurses, safeguarding leads at school and social services regarding children and young people identified as at risk
- network with adult services, proactive care team, frailty team for adults identified as at risk
- ensure regular and consistent communication with the referrer regarding patient progress and any complications or guidance
- complete S47 reports
- complete S17 and Child Protection conference information requests
- maintain a log of S47 and S17 requests and audit that they are completed within the required time frame, identifying any themes to any that do not meet the required response times and implement changes to practice to avoid further breaches
- offer appropriate support and guidance to patients and their families/carers
- participate in relevant internal and external working groups and provide project advice, expertise and support when requested relating to safeguarding
- work closely and in partnership with the other Care Coordinators, Social Prescribing Link Workers and Health Coaches(s) to support the holistic care of East Guildford PCN patients
- document and monitor aspects of patient co-ordination and service delivery, supporting data collection and audit using the patient administration system
