Job summary
As PCN Care Coordinator, you will work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients, and whererequired and as appropriate, refer people back to other health professionals within the PCN.
We are seeking a motivated individual with the ability to work independently, as well as part of the wider team within the PCN.
Main duties of the job
The post holder will have strong listening and communication skills, be motivated by helping people, with care and empathy and focussed on delivering person-centred support in a non-judgmental way. You will be familiar on local resources and services and how to access them and have experience of completing holistic person-centred care planning assessments.
The post holder will be part of the significant developments in primary care, improving the care of a diverse population of patients with varying requirements.
About us
Procare Health Limited are the host employer.
The successful applicant will be employed by Procare Health Ltd and seconded to
the East Guildford Primary Care Network for the duration of the
contract.
We are 6 practices that span the rural areas
around Guildfordas well as central Guildford practices, covering over 50 000
patients. We meet together monthly as practice leads and practice managers to
discuss development and plans. Our aim is to provide practices,through the
scheme, with additional staff that can support practices and provide better
care for our patients.
Procare Health is a GP federation working with multiple practises in Guildford and Waverley. With high quality care, patient safety and a positive patient and carer experience at the centre of our strategy, our aim is to ensure high quality care for our local community, through being a great place to work with a highly skilled and competent workforce.
Job description
Job responsibilities
The post holder will ensure patients
receive high quality care. They will manage a caseload of patients, whereby
they will monitor and
coordinate patients' treatment plans, educate them about their condition,
connect them with health care providers, and evaluate their progress.
The post holder will be the first
point of contact for patients and relatives in case their needs change or if
something goes wrong with service delivery. Many elderly and disabled people
have highly complex needs and would struggle to coordinate with all the
relevant services directly. The care coordinator relieves them of this burden
and ensures that there are no gaps in service provision.
Shere Surgery & Dispensary is a rural practice in the picturesque village of Shere serving a population of approx. 8,000 patients. We are looking for an enthusiastic individual with strong communication skills to join our friendly team.
Job description
Job responsibilities
The post holder will ensure patients
receive high quality care. They will manage a caseload of patients, whereby
they will monitor and
coordinate patients' treatment plans, educate them about their condition,
connect them with health care providers, and evaluate their progress.
The post holder will be the first
point of contact for patients and relatives in case their needs change or if
something goes wrong with service delivery. Many elderly and disabled people
have highly complex needs and would struggle to coordinate with all the
relevant services directly. The care coordinator relieves them of this burden
and ensures that there are no gaps in service provision.
Shere Surgery & Dispensary is a rural practice in the picturesque village of Shere serving a population of approx. 8,000 patients. We are looking for an enthusiastic individual with strong communication skills to join our friendly team.
Person Specification
Qualifications
Desirable
- Is enrolled in, undertaking or qualified from appropriate training as set out by the Personalised Care Institute81
- Works closely and in partnership with the Social Prescribing Link Worker(s) or social prescribing service provider and Health and Wellbeing Coach(es)
- 4 GCSEs (C and above) or equivalent
- Knowledge of Microsoft Office packages e.g. PowerPoint, Word, Excel and other IT skills acquired through training and practical experience
Experience
Desirable
- Customer Care background
- General office procedures
- Experience of NHS working practices
Skills and Knowledge
Essential
- Good command of English
- High standard of grammar and spelling
- Able to prioritise
- Well organised
- Good time management
- Reliable
- Team worker
- Patient focused
- Calm and confident
- Able to use own judgment
- Able to communicate sensitively and tactfully with patients and carers
Desirable
- Understanding of confidentiality/data protection issues.
- Knowledge of NHS policies
- Knowledge of clinicians work patterns and responsibilities
- Experience using EMIS Web
Personal Qualities
Essential
- Good communication skills
- Flexible to deal with changing priorities
- Present a professional approach at all times
- Efficient and self-motivated
- Personable and approachable
- Respect for all with a commitment to equality and diversity
- Disciplined and organised, with the ability to work under pressure and manage own time
- Discreet when dealing with confidential information
- Able to work as part of a team, co-operating to work together and willing to help and assist wherever possible and appropriate
Person Specification
Qualifications
Desirable
- Is enrolled in, undertaking or qualified from appropriate training as set out by the Personalised Care Institute81
- Works closely and in partnership with the Social Prescribing Link Worker(s) or social prescribing service provider and Health and Wellbeing Coach(es)
- 4 GCSEs (C and above) or equivalent
- Knowledge of Microsoft Office packages e.g. PowerPoint, Word, Excel and other IT skills acquired through training and practical experience
Experience
Desirable
- Customer Care background
- General office procedures
- Experience of NHS working practices
Skills and Knowledge
Essential
- Good command of English
- High standard of grammar and spelling
- Able to prioritise
- Well organised
- Good time management
- Reliable
- Team worker
- Patient focused
- Calm and confident
- Able to use own judgment
- Able to communicate sensitively and tactfully with patients and carers
Desirable
- Understanding of confidentiality/data protection issues.
- Knowledge of NHS policies
- Knowledge of clinicians work patterns and responsibilities
- Experience using EMIS Web
Personal Qualities
Essential
- Good communication skills
- Flexible to deal with changing priorities
- Present a professional approach at all times
- Efficient and self-motivated
- Personable and approachable
- Respect for all with a commitment to equality and diversity
- Disciplined and organised, with the ability to work under pressure and manage own time
- Discreet when dealing with confidential information
- Able to work as part of a team, co-operating to work together and willing to help and assist wherever possible and appropriate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
