Job summary
As a not-for-profit GP Federation, South Downs Health and Care is slightly different in that we are not a GP Practice with our own list of patients. Instead, we provide services at scale such as out of hours NHS GP services on behalf of local practices (pre-booked appointments), Flu and Covid Vaccination Services and much more! SDHC also provide a Private GP service to the local community.
We have an exciting opportunity for a Administrator / Receptionist to join our busy and friendly team. This would be on a permanent, full-time basis,
working between 8:00am and 10:30pm, 5 days a week between Monday to Sunday (Saturdays and Sundays are shared between the team).
You will join our team of GPs, GP Trainees, Advanced
Clinical Practitioners, Vaccinators and Phlebotomists who work extremely hard
in providing services to support GP Practices in East Sussex.
Main duties of the job
Although this busy role includes some patient facing work, much of the work is behind-the-scenes administration such as receiving & making telephone calls, document scanning, emails, stock checks, building clinics in the system, run searches, signposting patients regarding feedback, accept private service payments/issue receipts, tidying waiting and clinical room and any other duties to work enthusiastically as part of a helpful, hands-on, dynamic team. Chaperoning is sometimes required.
Please see the full job description and person specification. Previous applicants need not apply.
About us
Our vision is Better Health & Wellbeing. Today & Tomorrow.
We enjoy and value a friendly atmosphere across the company with staff who are willing to work collaboratively, with a 'can do' approach and who like to be busy. We operate a culture where staff are encouraged to be accountable and are willing to give and receive feedback directly with each other in a respectful way so that we can all learn together and from each other.
Please read the additional information provided.
PLEASE NOTE WE DO NOT PROVIDE SPONSORSHIP FOR INTERNATIONAL APPLICANTS. PLEASE DO NOT APPLY UNLESS YOU HAVE UNRESTRICTED RIGHT TO WORK IN THE UK.
Job description
Job responsibilities
Although this busy role includes some patient facing work, much of the work is behind-the-scenes administration such as receiving & making telephone calls, document scanning, emails, stock checks, building clinics in the system, run searches, signposting patients regarding feedback, accept private service payments/issue receipts, tidying waiting and clinical room and any other duties to work enthusiastically as part of a helpful, hands-on, dynamic team.
Please see the full job description and person specification.
Job description
Job responsibilities
Although this busy role includes some patient facing work, much of the work is behind-the-scenes administration such as receiving & making telephone calls, document scanning, emails, stock checks, building clinics in the system, run searches, signposting patients regarding feedback, accept private service payments/issue receipts, tidying waiting and clinical room and any other duties to work enthusiastically as part of a helpful, hands-on, dynamic team.
Please see the full job description and person specification.
Person Specification
Qualifications
Essential
- Minimum 5 GCSE (A to C / 4 to 9) including English and Maths (or equivalent i.e. Level 2 NVQ in Health and Social Care)
Desirable
- Recognised qualification in the use of computer software e.g. Microsoft Word, Excel etc.
- A Level or equivalent (i.e. NVQ) in a field related to health and social care
Knowledge and Skills
Essential
- Excellent communication skills (written, verbal and listening) across a range of individuals and groups (internal and external) whether in-person or via video/audio calls.
- Excellent organisational skills with ability to prioritise workload and manage time effectively to meet multiple deadlines in a busy environment.
- High levels of discretion, tact and diplomacy.
- Ability to maintain confidentiality at all times.
- Ability to use own initiative and work independently in line with agreed procedures.
- Ability to deal with patients/colleagues in a professional and compassionate manner.
- Patience and the ability to remain calm in challenging situations.
- Evidence that personal behaviour reflects SDHC values at an individual and team level.
- Ability and willingness to travel independently between locations in a timely manner as required, due to working across local sites.
Desirable
- Ability to anticipate problems and take action to reduce risks.
- Knowledge/awareness of information governance, patient confidentiality and data protection requirements.
Experience
Essential
- Experience of administration duties.
- Experience of using electronic systems/databases.
Desirable
- Experience of handling difficult conversations.
- Experience of supporting projects and undertaking delegated tasks
Person Specification
Qualifications
Essential
- Minimum 5 GCSE (A to C / 4 to 9) including English and Maths (or equivalent i.e. Level 2 NVQ in Health and Social Care)
Desirable
- Recognised qualification in the use of computer software e.g. Microsoft Word, Excel etc.
- A Level or equivalent (i.e. NVQ) in a field related to health and social care
Knowledge and Skills
Essential
- Excellent communication skills (written, verbal and listening) across a range of individuals and groups (internal and external) whether in-person or via video/audio calls.
- Excellent organisational skills with ability to prioritise workload and manage time effectively to meet multiple deadlines in a busy environment.
- High levels of discretion, tact and diplomacy.
- Ability to maintain confidentiality at all times.
- Ability to use own initiative and work independently in line with agreed procedures.
- Ability to deal with patients/colleagues in a professional and compassionate manner.
- Patience and the ability to remain calm in challenging situations.
- Evidence that personal behaviour reflects SDHC values at an individual and team level.
- Ability and willingness to travel independently between locations in a timely manner as required, due to working across local sites.
Desirable
- Ability to anticipate problems and take action to reduce risks.
- Knowledge/awareness of information governance, patient confidentiality and data protection requirements.
Experience
Essential
- Experience of administration duties.
- Experience of using electronic systems/databases.
Desirable
- Experience of handling difficult conversations.
- Experience of supporting projects and undertaking delegated tasks
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
