Director of Clinical Services and Family Support

Job responsibilities

Strategic Leadership: Develop and implement clinical strategies that align with the hospice's mission and goals. Lead on the key strategic initiatives. Contribute to the strategic planning and decision-making processes of the hospice. Continue to evolve services based on user feedback and emerging healthcare trends. Operational Management: Oversee the day-to-day operations of clinical services, ensuring efficient and effective service delivery. Manage the clinical services budget, ensuring resources are used effectively and efficiently. Ensure the hospice is correctly registered and develop, guide, implement, and monitor all processes to satisfy legislative requirements of the Care Quality Commission (CQC). Quality Improvement: Promote a culture of continuous improvement and learning within clinical teams. Monitor and evaluate clinical performance against key performance indicators. Oversee the analysis of clinical data and production of reports. Address complex ethical dilemmas related to end-of-life care, providing guidance and support to clinical teams in making informed and compassionate decisions. Ensure the hospice is working within the Patient Safety Incident Response Framework. Regulatory Compliance: Be the CQC Nominated Individual for the hospice, ensuring compliance with CQC regulations and other relevant legislation. Provide leadership and management of the CQC Registered Manager. Be the Clinical Designated Safeguarding Lead, ensuring all safeguarding policies and procedures are adhered to and staff are appropriately trained. Team Leadership: Provide inspirational leadership to clinical staff, fostering a supportive and collaborative working environment. Lead and manage a diverse workforce through change. Innovate, inspire, and empower multi-professional staff to deliver the highest standard of care for patients and their families. Be a member of the Clinical on Call rota arrangements Stakeholder Engagement: Represent the hospice in external forums and build strong relationships with key stakeholders, including local healthcare providers, commissioners, and voluntary sector organisations. Champion end-of-life care and collaborative working across the wider system. Encourage access to hospice services with a strong focus on addressing health inequalities, ensuring that underserviced communities receive equitable care and support. Financial Management: Manage the clinical services budget, ensuring resources are used effectively and efficiently. Monitor financial performance and ensure adherence to budgetary constraints. Contribute to development of income generation strategy and plans. Clinical Education and Research: Oversee the Clinical Education and Research teams, ensuring that staff are supported in their professional development and that research initiatives align with the hospice's strategic goals. Promote and support audit and research activities that enhance clinical services.

Qualifications

Essential

• Relevant accredited professional qualification in healthcare and appropriate professional membership
• Education to degree level with evidence of masters level study or equivalent experience

Desirable

• Registered General Nurse
• Recognised management/leadership qualification

Experience

Essential

• Significant, proven experience in a senior clinical leadership role
• Proven ability to lead and manage multidisciplinary teams.
• Extensive experience in healthcare, but not necessarily hospice or palliative care.
• Experience of CQC processes, clinical governance, and compliance monitoring.
• Experience of mentorship and staff development.

Desirable

• Experience of collaborating with community health and social care providers, and the VSCE sector

Additional Criteria

Essential

• Strong understanding of healthcare regulations and quality standards
• Excellent communication and interpersonal skills
• Ability to communicate complex information effectively both orally and written.
• Ability to negotiate and influence at a senior level.
• Knowledge of risk management, and the Patient Safety Incident Response Framework

Additional Criteria

Essential

• An understanding and empathy for the work of the Hospice
• Driving license and own transport
• Compassionate and empathetic approach to patient care
• Strong strategic thinker with the ability to implement and drive change.
• Excellent problem-solving skills
• Ability to work under pressure and manage complex competing priorities.
• Confident speaker with excellent communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).