Band 6 Patient Safety Facilitator

Job description

Job responsibilities

Leadership and Management (KSF 3) Coordinate and carry out patient safety reviews and learning responses in line with the implementation of the Patient Safety Incident Response Framework (PSIRF). Be a champion and key role model for patient safety and continuous quality improvement within the organisation. Promote an open, honest, just and learning culture within the hospice so that all staff are actively encouraged to report incidents/events and engage in multidisciplinary learning. Collaborate with clinical teams to assist with developing robust systems and processes in relation to clinical governance and quality. Manage a large portfolio of quality improvement projects/workstreams. Be able to discuss expectations and action plans with various members of the multi-disciplinary team. Challenge poor practice and support change. Role model and promote professional behaviour and excellent communication skills throughout the organisation. Delegate as appropriate. Make effective decisions based on the available information. Governance and Quality (KSF 3) Ensure that you report, and ensure that others report, clinical incidents in a timely manner via the incident reporting system. Use the clinical governance data to identify areas for improvement and work with clinical teams on Quality Improvement projects. Contribute to the quarterly clinical governance paper and annual report with a particular emphasis in quality improvement, showcasing learning and good practice. Carry out and review completed audits to ensure all information and data has been provided and ensure any conclusions, outcomes or changes to practice are detailed with a SMART action plan. Contribute to the development of policies, practice guidance, SOPs, risk assessments and procedures. As required, coordinate reviews and responses to incidents in line with PSIRF, ensuring timely and accurate responses. Be an active member of the Patient Safety and Quality Team, effectively contributing to its strategy, aims and objectives. Promote the Patient Safety and Quality Teams Continuous Improvement agenda throughout the organisation. Raise issues associated to risk with the appropriate people. Communication (KSF 3) Support multi-disciplinary forums to discuss quality and patient safety issues and incidents. Act as a hospice focal point for patient safety related queries and communications. Provide clear and concise information to healthcare teams regarding quality and compliance initiatives, guidelines, best practice and patient safety learning. Be able to articulate the Patient Safety and Quality Team aims and agendas to a wide variety of people no matter what their role or position within the organisation. Liaise and effectively communicate at all levels using written, oral, and electronic methods, using tact and sensitivity to deal with difficult issues as required. Maintain the highest standards of integrity when communicating with patients and the wider public. Communicate feedback, suggestions, and recommendations to enhance patient care and compliance. Service Improvement (KSF 2) Support the development and implementation of learning responses as part of the PSIRF Plan including after action reviews (AAR) and swarms. Facilitate and support change in the clinical environment. Support, enable, and encourage others to suggest change, challenge tradition and share good practice throughout the organisation. Implement and support patient safety links within the clinical teams. Participate in continuous quality improvement initiatives and promote a culture of service excellence. Work clinically and provide frontline care as required to directly support, observe, assess and effectively influence clinical practice and its impact on patient/service user experience. Develop creative approaches to shared learning. Assist in planning and facilitating workshops to support the development and implementation of actions to improve patient safety and experience. People and People Development (KSF 3) Design, update and deliver education and training programmes in relation to risk management, patient safety, clinical audit, and continuous quality improvement. Enable opportunities for others to apply their developing knowledge and skills. Actively promote learning and development and contribute to the promotion of an organisational learning culture. Attend and contribute to debriefing sessions, reflective case reviews and contribute to the ongoing development of the service as required. Identify training needs related to patient safety, quality and compliance and facilitate relevant training as required. Develop self and take responsibility for own professional development and agreed development needs. Heath, Safety and Security (KSF 2) Required to travel to all sites within St Peters Hospice to attend meetings and be available to support staff on each site. Contribute to maintaining Health and Safety standards Ensure that you report, and ensure that others report, health and safety issues in a timely manner via the incident reporting system.

Person Specification

Qualifications

Essential

• Registered Healthcare Practitioner
• Educated to degree level or equivalent experience
• Completion of, or willingness to complete appropriate training around PSIRF

Desirable

• Post graduate patient safety qualification or equivalent knowledge and experience in the patient safety field

Experience

Essential

• Broad range of post qualifying clinical experience
• Evidence of involvement in service improvement/change

Desirable

• Experience of working in patient safety with specific experience of working with incidents and alerts
• Experience of writing policies, procedures and guidelines
• Experience of developing and implementing audit
• Experience of collecting & interpreting data and writing reports
• Community Experience

Additional Criteria

Essential

• Excellent communication skills, both verbal and written
• Excellent interpersonal skills, able to engage and build effective relationships at all levels
• Excellent time management skills
• Ability to work flexibly and manage competing priorities
• Able to structure feedback to colleagues in a constructive way
• Sound IT skills able to use processing packages, email and spreadsheets confidently (Word, Excel, Teams)

Additional Criteria

Essential

• An understanding and empathy for the work of the Hospice
• Driving license and own transport
• A role model who can influence, motivate and inspire others
• Ability to work without supervision, manage their own time and use their initiative
• Ability to establish and maintain good working relationships with people from a wide range of personal and professional backgrounds

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St Peter’s Hospice

Address

St Peter's Hospice

Charlton Road

Bristol

Somerset

BS10 6NL

Employer's website

https://www.stpetershospice.org.uk (Opens in a new tab)