Digital & Transformation Manager

Job description

Job responsibilities

Job Purpose:

The Digital and Transformation Manager will develop strong relationships and engage with a wide range of stakeholders across the locality to ensure collaborative approaches to service development and delivery. In doing so they will improve integration within the broader community services as our network continues to mature. They will be responsible for managing agreed projects with a focus upon developing the partnerships across primary care, community services, social care, mental health, the voluntary sector and secondary care to improve patients quality of care.

TRANSFORMATION:

• Deliver evidence based data to support decision making that includes but is not limited to demand, capacity, utilisation data, staff and patient experience

• Align areas within the PCN Health Improvement and Neighbourhood Inequalities Plan e.g., Business intelligence, analytical data

• Supporting Practices to try and achieve maximum achievement of IIF targets and DES requirements

• Manage contractual requirements on behalf of the Network

• Co-ordinate the delivery of enhanced services and other service submissions on behalf of the Network

• To manage the workflow processes in relation to the above

• To ensure all initiatives are fully scoped and underpinned by a quality improvement methodology

• To remain up to date with the national and local PCN guidance

• To coordinate and plan PCN PLT sessions

• To work with the Clinical Director in ensuring the PCN keeps stabilised and developing in key areas

WORKFORCE:

• Leadership in all areas of HR and the Law required for the role: recruitment, onboarding, induction, training, probationary interviews, appraisals, addressing issues and exit strategies for all new and existing PCN staff

• Development of annual workforce plans and identifying key ARRS reimbursement roles to add value to the network

• Annual budgeting of ARRS reimbursement roles and communicating what funds are available to the PCN board

• Protect and develop existing workforce to meet the identified needs of our patient population

• Support and or deliver non clinical training

• Ensure all PCN clinical/administrative staff have access to required training and development and co ordinate this as required to meet required standards

• Enhance integrated working, building on staff skills and improving capabilities

• Drive efficiency through individual role proactive workplans

DIGITAL:

• To manage and implement digital tools for the PCN

• Oversight and alignment of the digital maturity to the PCN

• Support practices to improve digital accessibility for patients

• Keep up to date with new digital and IT developments in areas of PCN & practice support i.e., telephony; websites & social media; intranet and clinical delivery patient communication; triage systems; workflow optimisation

• Develop good working relationships with the ICB and other IT and Digital teams to identify opportunities for support and development

• To ensure all staff current and newly recruited receive training on the digital tools within the PCN

• Drive efficiency and minimise waste

• To deliver information in a nontechnical and engaging way to a range of stakeholders

RELATIONSHIPS

• Be the first point of contact for Practice Managers regarding the delivery of Network projects and schemes

• Be the first point of contact for the MBCCG and other employers in respect of PCN staffing and ongoing employment topics

• Communication, relationship building, and presentation skills to actively engage and promote PCN progression with all the team

• To develop relationships with practice staff, the local primary care team, neighbouring PCNs and other key partners such as the MBCCG to enable good working relationships and promote and share best practice

GOVERNANCE:

• Create and maintain accurate documentation in relation to standard operating procedures, project management and financial income and expenditure.

• Ensure all members of the PCN works in accordance with the Network Agreement.

• Work collaboratively with the financial team to provide transparency of PCN spending to the members of the PCN Board and external partners as required.

EQUALITY AND DIVERSITY:

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues by:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures, policies, and current legislation.

• Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.

• Behaving in a manner which is welcoming.

• Behaving in a manner that is non judgmental and respects circumstances, feelings, priorities, and rights.

Duties will vary from time to time under the direction of the PCN Clinical Director and Board, in agreement with the post holder, dependent on current and evolving practice workload and staffing levels.

All staff have an individual responsibility to comply with the organisations policies and practices.

Person Specification

Personal Qualities

Essential

• Ability to follow legal, ethical, professional, and organisational policies/procedures and codes of conduct
• Ability to use own initiative, discretion, and sensitivity
• Able to have a good relationship with people from all backgrounds and communities, respecting lifestyles, and diversity
• Flexible and cooperative
• Ability to identify risk and assess/manage risk when working with individuals
• Sensitive and empathetic in distressing situations
• Able to provide leadership and to finish work tasks
• Problem solving and analytical skills
• Ability to maintain confidentiality
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
• Professional calm and efficient manner
• Effective organiser, influencer, and networker
• Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, health, and safety
• High level of written and oral communication skills
• Ability to work flexibly and enthusiastically within a team or on own initiative.

Experience

Essential

• Strategic understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of the NHS organisation and of the primary care sector

Desirable

• Good practical and conceptual knowledge of how digital tools can be used in healthcare improvement methods and practices
• Experience of partnership/collaborative working and of building relationships across a variety of organisations
• Experience of managing accounting procedures including budget and cash flow forecasting
• Knowledge of the regulatory and contractual frameworks for contracts within primary care, for example enhanced services, QOF, standard GP contract and IIF/Network DES
• Experience of successfully developing and implementing projects including establishing working relationships with the PCN stakeholders.

Qualifications

Essential

• Leadership and/or management qualification or relevant previous experience
• Experience of working in general practice with a good understanding of key digital systems
• Good standard of education with excellent literacy and numeracy skills

Desirable

• Educated to degree level in Healthcare, Business or Digital and evidence of post graduate studies or relevant previous experience

Other

Essential

• Meets DBS reference standards and has a clear criminal record, in line with the law on spent

Desirable

• Willingness to work flexible hours and hours outside normal working hours when required to meet work demands
• Current full driving licence and sole use of car.
• Ability to travel across the locality on a regular basis.

Skills

Essential

• Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email, and face to face
• Excellent interpersonal, influencing, negotiation and organisation skills with the ability to constructively challenge the view and practices of managers and clinicians
• Ability to develop business cases
• Knowledge of IT systems, including ability to use word processing skills, emails, and the internet to create simple plans and reports
• To be a strategic thinker and planner with the ability to consider and act upon complex issues
• Demonstrate personal accountability, emotional resilience, and work well under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Morecambe Bay Primary Care Collaborative

Address

The Lunesdale Surgery

Wellington Court

Kirkby Lonsdale

Carnforth

Lancashire

LA6 2HQ

Employer's website

https://mbpcc.co.uk/ (Opens in a new tab)