Dispenser/Administrator Coniston Medical Practice

Job responsibilities

We have an exciting opportunity for a caring, enthusiastic, motivated and customer service centred individual to join our team who has the ability to multitask, problem solve and provide a high-quality service to patients. A good level of English, Maths and IT skills are essential. NVQ level 2 or equivalent dispensing qualification would be preferred but full training will be given to the right candidate.

Key requirements of the role

• This role involves the preparation and dispensing of medications for our dispensing patient population, including temporary residents and private prescriptions.

• This role will also include medicine management tasks which include adding to and/or amending patient's EMIS medication record, as advised by doctors e.g. discharge and hospital letters

• Issuing of prescriptions to both dispensing and non-dispensing patients which includes taking requests via email, EMIS and repeat slips

• Handling cash and the checking of patient exemption certificates in relation to this and advising patients on the use/compliance of drugs as necessary.

• Maintaining adequate stock levels of drugs within the dispensary, ordering as required, paying attention to costing at all times and checking all invoices against stock received. Rotating of stock to ensure short-dated lines are used first, and date checking of stock on a regular basis.

• Maintaining up to date records of Controlled Drugs.

• Ensuring prescriptions are endorsed correctly, overleaf completed by patient, counted, recorded and filed ready to be sent to the Business Services Authority for reimbursement at the end of each month.

• Maintaining an efficient service between our branch surgery at Coniston with relation to the collection of prescription requests and delivery of medication prescriptions

• Working in accordance with the dispensary SOPs at all times.

• Carrying out audit and DRUMs to comply with the requirements of DSQS

• Taking part in an annual Performance and Development review as required by the Practice.

• Attending practice meetings and training events. Ensuring that significant events and near misses are reported and made available to be discussed at the meetings

• Providing cover for holidays and sickness to ensure continuation of the dispensing service.

• Maintaining good communications with other members of the practice to maximise benefits to patients.

• Keeping up to date with drugs changes and advancements, sharing useful information with the dispensary and clinical teams.

This job description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and his/her manager. Job descriptions should be reviewed at least annually at the appraisal meeting.

There may be a need to travel between sites, therefore ability to drive and uses own car is an advantage.

WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED.

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Strong computer and communication skills
• Good interpersonal skills, both verbal and written
• Evidence of problem solving and decision-making skills
• Good team player
• Ability to work under pressure and prioritise
• Willingness to accept additional responsibilities when required to meet the needs of the practice
• Willingness to learn and acquire new skills
• Full driving licence and own car/transport
• Flexibility to cover holidays and sickness

Desirable

• Minimum NVQ level 2 in Dispensing
• Minimum 2 years' experience
• NVQ/Btec level 3 Experience in an NHS/GP environment
• Insight and understanding of current issues for dispensing in the general practice
• Knowledge of SystemOne computer system
• Understanding of Health & Safety issues
• Knowledge of DSQS
• Demonstrate an understanding of audit

Experience

Essential

• Car driver with own transport
• Confidentiality
• Team working
• Flexibility
• Adaptability
• Self-motivated
• Ability to perform under pressure
• Conscientious
• Open to change and new ideas

Desirable

• An understanding of a general practice environment
• Experience of working in a dispensary and pharmacy

Good standard of General Education

Essential

• Practical experience of working in a team
• Using own initiative
• Customer service
• Practical use of computerised recording systems

Desirable

• Working within a dispensary
• Negotiation and conflict management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).