Urgent Care General Practice Assistant

Job description

Job responsibilities

Key requirements of the role

• Arranging appointments, referrals, tests and follow up appointments.

• Sorting all clinical post and prioritising for the GP in terms of actions

• Signposting patients to other services as required such as clinical pharmacist etc

• Extracting all information from clinical letters that needs coding and adding to notes

• Helping the GP liaise with outside agencies e.g. getting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultations

• Support administration for the urgent care service

• Supporting the GPs with urgent care

• Completing basic (non-opinion) forms and core elements of some forms for the GPs to approve

• Build and maintain good relationships with wider practice teams

• Carry out simple clinical work to support practices, such as blood pressures & phlebotomy

• Communicate in a friendly and professional manner

• Communicate information clearly to a variety of groups, including healthcare professionals and patients

• Have good technological skills

• Be willing to learn new skills and adapt to the needs of the urgent care service

• Good timekeeping and ability to meet deadlines

Key Objectives & Responsibilities

The following are the core responsibilities of this PCN General Practice Assistant role. There may be, on occasion, a requirement to carry out other tasks, dependent upon factors such as workload and staffing levels.

Patient Clinical Services & Administration

• Arranging appointments, referrals, tests and follow up appointments.

• Completing basic (non-opinion) forms and core elements of some forms for the GP to approve

• Work across the PCN to improve care for urgent care patients

• Recognise peoples needs for alternative methods of communication and respond accordingly

• Be familiar in all mediums of communications such as email, EMIS tasks, telephone etc

• Ensure that all activities are monitored and evaluated.

Training and Education

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

• Attend all relevant annual updates

• Be aware of own professional boundaries and what to do when you have reached them

Confidentiality

• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

General

The post holder will -

• Participate in, and help to develop, a culture that promotes equality and values diversity. The post holder must be aware of and committed to the Equality and Diversity policies of the appointing GP Federation and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post.

• Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.

• Have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisations safeguarding protection policies and procedures.

• Ensure that any infection prevention and control issues are reported to their line manager.

• The post-holder will participate in any training programme implemented by the PCN as part of this employment.

This job description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and his/her manager. Job descriptions should be reviewed at least annually at the appraisal meeting.

WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED.

Person Specification

Knowledge & Skills

Essential

• Excellent communication skills
• Experience in General Practice
• Excellent IT skills, including Microsoft 365
• Ability to work well within a team
• Able to identify professional boundaries and what to do when they have been reached.
• Experience of working with the general public

Desirable

• An understanding of what a Primary Care Network is
• Previous experience in Primary Care or in a similar role
• Experience using EMIS
• Experience of electronic patient records

Qualifications

Essential

• Educated to GCSE grade A-C equivalent in Maths and English

Desirable

• Evidence of continuing education and professional development in previous roles

Disclosure and Barring Service Check

Essential

• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Personal

Essential

• Flexibility to work outside of core office hours
• Commitment to ongoing professional development
• Punctual and committed to role
• Good judgement when speaking with patients
• Disclosure Barring Service (DBS) check
• Clear understanding of confidentiality
• Good timekeeping & ability to work under time pressure
• Demonstrates honesty and integrity and promotes
• organisational values
• Professional Appearance
• Proven verbal and non-verbal communication skills
• Clear and polite telephone manner
• Effective time management skills

Desirable

• Full driving licence and access to transport

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Morecambe Bay Primary Care Collaborative

Address

The Strand

Barrow-in-furness

Cumbria

LA14 2HG

Employer's website

https://mbpcc.co.uk/ (Opens in a new tab)