Job summary
To work as part of a team providing a full administrative service to ensure the smooth operation of community based diagnostic clinics.
This will involve dealing with referrals, filing, booking new and follow up appointments, tracking patients through the system, recording data to monitor access times and the maintaining of accurate records of clinics on the computerised Patient Administration System EMIS.
Why Might You Be Interested?
Fresh Perspectives: Embrace the latest diagnostic equipment. Offer modern healthcare, with traditional values.
Purposeful Work: Experience the daily reward of helping your local community. Play your part in local peoples diagnostic journey towards their needed treatment.
Genuine Team Spirit: Team up with dedicated colleagues, attending to patients referred directly from our member GP practices and Hospital colleagues.
Why Join Us?
Yes, we offer competitive pay. But beyond that, imagine the joy of being part of a close-knit team, linking closely with Practices across Morecambe Bay. Plus, you will learn, grow, and make a real difference in people's lives.
Main duties of the job
To ensure that all referrals are registered and that patients/carers are given the opportunity to have a choice of appointments, whilst maintaining targets for waiting times
To make appointments and to work as part of a team answering telephone enquiries and making necessary changes to existing appointments.
To inform, by telephone or in writing, patients/carers of the time and date of the appointment and to ensure that all relevant information is sent in good time for the appointment.
To follow systems and procedures to ensure that each patient's journey is managed effectively and in a timely fashion.
To ensure that patient information is available to relevant healthcare professionals when it is required.
To assist in the development of systems to ensure continued efficiency.
To assist in improving the quality of information provided to patients at all times.
Working with the Service Manager and other key staff within the centre to develop effective administrative processes, to ensure the accuracy of information held on the waiting lists.
Responsibility for recognising potential future breaches to waiting times targets ensuring this is brought to the attention of the Service Manager
To ensure all information collected is held securely and in confidence
To answer the telephone in a courteous and pleasant manner at all times
To undertake relevant training where necessary
About us
Be Part of Something Truly Special in Morecambe Bay
Morecambe Bay Primary Care Collaborative is not just any NHS service provider. Rooted in a genuine care for our local community, we operate on a "not-for-profit" basis, tirelessly committed to the well-being of every patient in Morecambe Bay.
What's Happening?
We have now unveiled one of our new Community Diagnostic Centres. First up is our spoke site in Heysham, with Barrow soon to follow. As part of the NHS's flagship Community Diagnostic Centre programme, we're proud to collaborate with the University Hospitals of Morecambe Bay Trust to directly benefit our local community.
Envision this: state-of-the-art, user-friendly equipment, perfectly tailored rooms, hassle-free appointments, and the unwavering promise of making a tangible difference for patients awaiting diagnostic tests.
Job description
Job responsibilities
To work as part of a team providing a full administrative service to ensure the smooth operation of community based diagnostic clinics.
This will involve dealing with referrals, filing, booking new and follow up appointments, tracking patients through the system, recording data to monitor access times and the maintaining of accurate records of clinics on the computerised Patient Administration System EMIS.
Key requirements of the role
To ensure that all referrals are registered and that patients/carers are given the opportunity to have a choice of appointments, whilst maintaining targets for waiting times.
To make appointments and to work as part of a team answering telephone enquiries and making necessary changes to existing appointments.
To inform, by telephone or in writing, patients/carers of the time and date of the appointment and to ensure that all relevant information is sent in good time for the appointment.
To follow systems and procedures to ensure that each patient's journey is managed effectively and in a timely fashion.
To ensure that patient information is available to relevant healthcare professionals when it is required.
To assist in the development of systems to ensure continued efficiency.
To assist in improving the quality of information provided to patients at all times.
Working with the Service Manager and other key staff within the centre to develop effective administrative processes, to ensure the accuracy of information held on the waiting lists.
Responsibility for recognising potential future breaches to waiting times targets ensuring this is brought to the attention of the Service Manager
To ensure all information collected is held securely and in confidence
To answer the telephone in a courteous and pleasant manner at all times
To undertake relevant training where necessary
To respond quickly to requests for information in accordance with policies and procedures and to be responsible for following the procedures relating to data quality standards for health records.
To know how accurate and timely data collection helps the service deliver patient care now and in the future.
General office duties including photocopying.
To carry out other relevant duties as instructed by the Service Manager.
Confidentiality
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers and other healthcare workers. They may also have access to information relating to the service as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the service may only be divulged to authorised persons in accordance with MBPCC policies and procedures relating to confidentiality and the protection of personal and sensitive data
General
The post holder will:
Participate in, and help to develop, a culture that promotes equality and values diversity. The post holder must be aware of and committed to the Equality and Diversity policies of the appointing GP Federation and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post.
Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.
Have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisations safeguarding protection policies and procedures.
Ensure that any infection prevention and control issues are reported to their line manager.
Job description
Job responsibilities
To work as part of a team providing a full administrative service to ensure the smooth operation of community based diagnostic clinics.
This will involve dealing with referrals, filing, booking new and follow up appointments, tracking patients through the system, recording data to monitor access times and the maintaining of accurate records of clinics on the computerised Patient Administration System EMIS.
Key requirements of the role
To ensure that all referrals are registered and that patients/carers are given the opportunity to have a choice of appointments, whilst maintaining targets for waiting times.
To make appointments and to work as part of a team answering telephone enquiries and making necessary changes to existing appointments.
To inform, by telephone or in writing, patients/carers of the time and date of the appointment and to ensure that all relevant information is sent in good time for the appointment.
To follow systems and procedures to ensure that each patient's journey is managed effectively and in a timely fashion.
To ensure that patient information is available to relevant healthcare professionals when it is required.
To assist in the development of systems to ensure continued efficiency.
To assist in improving the quality of information provided to patients at all times.
Working with the Service Manager and other key staff within the centre to develop effective administrative processes, to ensure the accuracy of information held on the waiting lists.
Responsibility for recognising potential future breaches to waiting times targets ensuring this is brought to the attention of the Service Manager
To ensure all information collected is held securely and in confidence
To answer the telephone in a courteous and pleasant manner at all times
To undertake relevant training where necessary
To respond quickly to requests for information in accordance with policies and procedures and to be responsible for following the procedures relating to data quality standards for health records.
To know how accurate and timely data collection helps the service deliver patient care now and in the future.
General office duties including photocopying.
To carry out other relevant duties as instructed by the Service Manager.
Confidentiality
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers and other healthcare workers. They may also have access to information relating to the service as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the service may only be divulged to authorised persons in accordance with MBPCC policies and procedures relating to confidentiality and the protection of personal and sensitive data
General
The post holder will:
Participate in, and help to develop, a culture that promotes equality and values diversity. The post holder must be aware of and committed to the Equality and Diversity policies of the appointing GP Federation and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post.
Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.
Have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisations safeguarding protection policies and procedures.
Ensure that any infection prevention and control issues are reported to their line manager.
Person Specification
Qualifications
Desirable
- Educated to GCSE/O Level standard including English Language and Mathematics or equivalent training or healthcare related qualification.
Experience
Essential
- Experience of working in an office carrying out administration.
- Experience of computer programmes and IT systems.
- Experience taking calls and dealing with enquiries over the phone.
- Able to work under pressure and have a degree of resilience.
- Able to demonstrate effective partnership/team working
Desirable
- Information Governance, understanding and awareness.
- Experience within a healthcare environment
- Experience of clinical systems
- Clinical governance understanding and awareness
Knowledge and Skills
Essential
- Communication skills (verbal and written)
- IT skills
Person Specification
Qualifications
Desirable
- Educated to GCSE/O Level standard including English Language and Mathematics or equivalent training or healthcare related qualification.
Experience
Essential
- Experience of working in an office carrying out administration.
- Experience of computer programmes and IT systems.
- Experience taking calls and dealing with enquiries over the phone.
- Able to work under pressure and have a degree of resilience.
- Able to demonstrate effective partnership/team working
Desirable
- Information Governance, understanding and awareness.
- Experience within a healthcare environment
- Experience of clinical systems
- Clinical governance understanding and awareness
Knowledge and Skills
Essential
- Communication skills (verbal and written)
- IT skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Morecambe Bay Primary Care Collaborative
Address
Heysham Primary Care Centre
Middleton Way
Heysham
Morecambe
Lancashire
LA3 2LE
Employer's website
https://mbpcc.co.uk/ (Opens in a new tab)
