Job summary
Kendal Primary Care Network is seeking a Digital Lead to join our friendly and busy network of practices. This is an exciting new role under the Additional Roles Reimbursement Scheme (ARRS) with plenty of scope for development. The post holder will support quality and service improvement projects and the digital maturity of the PCN, working with PCN and practice leadership teams.
Main duties of the job
The post holder will work closely with the PCN leadership team and practice staff, helping to develop transformation and improvement strategy across the PCN. They will be responsible for horizon scanning for innovative solutions to identified challenges in practices, assess how they might improve the existing systems within our 3 practices, and ultimately supporting the sustainability of general practice by improving quality of service and patient care. Developing strong working relationships with all three practices is essential as the successful candidate will work with practices to scope, plan, implement and evaluate practical improvements that benefit patients and staff in the PCN.
Key responsibility areas are technology implementation, change management, digital strategy, information governance, and data analysis. The role requires up to date knowledge of system-wide strategies and initiatives, as well as in-depth knowledge of Kendal PCNs infrastructure and vision. As PCN Digital Lead, they will work with our practices Digital Champions to introduce improvements, and be able to present complex information in a clear and concise form.
The post holder will also develop relationships and support problem solving with local partners, including colleagues in the ICB, IT service providers and partners within our Integrated Neighborhood Team.
About us
We have three practices in our network, Captain French Surgery, the James Cochrane Practice and Station House Surgery, all based in the same town, serving over 38,000 patients.
Job description
Job responsibilities
Job responsibilities
Quality and Service Improvements
The core objective of the PCN Digital and Transformation Lead role is to support the delivery of ongoing improvement to services, benefitting both staff and patients in Kendal PCN. This objective involves, but is not limited to, the following responsibilities:
Develop transformation and improvement strategy across the PCN
Understand and develop the digital maturity of the PCN, including digital infrastructure and business intelligence tools
Work with practices to identify areas of improvement and operational challenges
Maintain strong working relationships with practice staff with whom you will work closely on digital and transformation projects
Work with practices to scope, plan and implement identified improvement projects
Use data to drive improvement in quality, patient access and experience
Use data to evaluate effectiveness of projects
Support population health management and prevention strategies.
Work with practices to deliver ongoing improvement to patient digital services
Maintain current knowledge of available technologies within general practice
Horizon-scan for innovative solutions that could be utilised within our PCN
Propose solutions to promote the sustainability of our practices.
Remain up to date with the national and local PCN guidance
Support the PCN to identify and make progress with digital transformational change, understanding and interpreting national and system-wide policy developments and initiatives to local circumstances and contexts
Support wider frameworks, such as the requirements set out in the NHS Long Term Plan, Five year framework for GP contract reform, PCN DES contract, Impact and Investment Fund and the Digital, Data and Technology Vision.
Lead the development and implementation of any PCN-level digital requirements, offering support to practices with practice-level digital requirements.
Understand and consider digital inclusion in all projects
Ensure that staff within the PCN receive adequate training on digital tools.
Facilitate integrated working at neighbourhood and/or place level to improve access to services for patients.
Develop and maintain understanding of general practice systems and processes, including familiarity with general practice digital systems and how they can be used to deliver improvement.
Reviewing and improving the PCNs digital maturity, using data, and improving data quality, to understand demand, capacity and activity, and to drive improvements in patient experience of access.
Support PCN Operations
Monitor and improve data management and security
Ensure that GDPR and Information Governance requirements are met within the PCN.
Work with the PCN Manager to Implement and maintain the PCN website, Microsoft Teams Channels and social media platforms.
Communication & Relationship Development
Develop and maintain strong working relationships with PCN leadership and practice teams.
Develop and maintain relationships with local partners, including colleagues in the ICB, IT service providers, partners within our Integrated Neighborhood Team, the GP Federation, neighbouring PCNs and other key partners.
Deliver technical information in a non-technical and engaging way to a range of stakeholders.
The list of duties in the job description should not be regarded as exclusive or exhaustive. There will be other duties and requirements associated with the job and the job description may be updated from time to time, in consult with the post holder, to reflect changes in or to the job.
Job description
Job responsibilities
Job responsibilities
Quality and Service Improvements
The core objective of the PCN Digital and Transformation Lead role is to support the delivery of ongoing improvement to services, benefitting both staff and patients in Kendal PCN. This objective involves, but is not limited to, the following responsibilities:
Develop transformation and improvement strategy across the PCN
Understand and develop the digital maturity of the PCN, including digital infrastructure and business intelligence tools
Work with practices to identify areas of improvement and operational challenges
Maintain strong working relationships with practice staff with whom you will work closely on digital and transformation projects
Work with practices to scope, plan and implement identified improvement projects
Use data to drive improvement in quality, patient access and experience
Use data to evaluate effectiveness of projects
Support population health management and prevention strategies.
Work with practices to deliver ongoing improvement to patient digital services
Maintain current knowledge of available technologies within general practice
Horizon-scan for innovative solutions that could be utilised within our PCN
Propose solutions to promote the sustainability of our practices.
Remain up to date with the national and local PCN guidance
Support the PCN to identify and make progress with digital transformational change, understanding and interpreting national and system-wide policy developments and initiatives to local circumstances and contexts
Support wider frameworks, such as the requirements set out in the NHS Long Term Plan, Five year framework for GP contract reform, PCN DES contract, Impact and Investment Fund and the Digital, Data and Technology Vision.
Lead the development and implementation of any PCN-level digital requirements, offering support to practices with practice-level digital requirements.
Understand and consider digital inclusion in all projects
Ensure that staff within the PCN receive adequate training on digital tools.
Facilitate integrated working at neighbourhood and/or place level to improve access to services for patients.
Develop and maintain understanding of general practice systems and processes, including familiarity with general practice digital systems and how they can be used to deliver improvement.
Reviewing and improving the PCNs digital maturity, using data, and improving data quality, to understand demand, capacity and activity, and to drive improvements in patient experience of access.
Support PCN Operations
Monitor and improve data management and security
Ensure that GDPR and Information Governance requirements are met within the PCN.
Work with the PCN Manager to Implement and maintain the PCN website, Microsoft Teams Channels and social media platforms.
Communication & Relationship Development
Develop and maintain strong working relationships with PCN leadership and practice teams.
Develop and maintain relationships with local partners, including colleagues in the ICB, IT service providers, partners within our Integrated Neighborhood Team, the GP Federation, neighbouring PCNs and other key partners.
Deliver technical information in a non-technical and engaging way to a range of stakeholders.
The list of duties in the job description should not be regarded as exclusive or exhaustive. There will be other duties and requirements associated with the job and the job description may be updated from time to time, in consult with the post holder, to reflect changes in or to the job.
Person Specification
Qualifications
Desirable
- Project management qualification, such as PRINCE2 or equivalent experience
- Qualification in a relevant field (e.g., IT, Computer Science, Healthcare Management) or equivalent experience
Other
Essential
- Right to live and work in the UK
- Successful Disclosure and Barring Service (DBS) check
- Willingness to work outside of usual hours on occasion
Experience
Essential
- Proven track record of successful project management of complex projects
- Experience of interpreting national and/or system level policy
- Ability to understand, interpret and present complex and/or sensitive information
- Ability to interpret qualitative and quantitative information from a range of sources and present it in a clear and concise way to stakeholders
- Experience working in general practice with a good understanding of general practice systems (such as IT and Business Intelligence tools), processes and procedures
- A passion for leveraging digital innovations to drive positive change in healthcare delivery.
- Proven track record of communicating and engaging with a wide range of staff and stakeholders, building strong working relationships
- Good organisational skills being able to identify clear priorities for action while managing multiple stakeholder expectations
- Effective time management
- Able to work effectively in a team
- Expert skills in the use of Microsoft 365 Applications
Desirable
- Proven track record in leading and managing successful digital transformation projects within the healthcare sector, across multiple organisations.
- Understanding of EMIS clinical reporting
- Good understanding of the digital agenda within the NHS and social care/care sector.
- Knowledge of PCN DES
- Understanding of the unique challenges faced by primary care networks
- Proven knowledge and competence in using dashboards and systems developed for reviewing practice performance or identifying key patient groups.
- Experience of digital project management systems.
- Solid knowledge of data privacy and security principles, and experience implementing cybersecurity measures in a healthcare setting.
- Excellent leadership and communication skills, with the ability to inspire and collaborate with multidisciplinary teams.
- Knowledge of the regulatory and contractual frameworks for primary care contracts
Personal Qualities
Essential
- Self motivated
- Kind, empathetic and approachable
- High levels of integrity
- Forward Thinker
- Able to embrace and lead change
Person Specification
Qualifications
Desirable
- Project management qualification, such as PRINCE2 or equivalent experience
- Qualification in a relevant field (e.g., IT, Computer Science, Healthcare Management) or equivalent experience
Other
Essential
- Right to live and work in the UK
- Successful Disclosure and Barring Service (DBS) check
- Willingness to work outside of usual hours on occasion
Experience
Essential
- Proven track record of successful project management of complex projects
- Experience of interpreting national and/or system level policy
- Ability to understand, interpret and present complex and/or sensitive information
- Ability to interpret qualitative and quantitative information from a range of sources and present it in a clear and concise way to stakeholders
- Experience working in general practice with a good understanding of general practice systems (such as IT and Business Intelligence tools), processes and procedures
- A passion for leveraging digital innovations to drive positive change in healthcare delivery.
- Proven track record of communicating and engaging with a wide range of staff and stakeholders, building strong working relationships
- Good organisational skills being able to identify clear priorities for action while managing multiple stakeholder expectations
- Effective time management
- Able to work effectively in a team
- Expert skills in the use of Microsoft 365 Applications
Desirable
- Proven track record in leading and managing successful digital transformation projects within the healthcare sector, across multiple organisations.
- Understanding of EMIS clinical reporting
- Good understanding of the digital agenda within the NHS and social care/care sector.
- Knowledge of PCN DES
- Understanding of the unique challenges faced by primary care networks
- Proven knowledge and competence in using dashboards and systems developed for reviewing practice performance or identifying key patient groups.
- Experience of digital project management systems.
- Solid knowledge of data privacy and security principles, and experience implementing cybersecurity measures in a healthcare setting.
- Excellent leadership and communication skills, with the ability to inspire and collaborate with multidisciplinary teams.
- Knowledge of the regulatory and contractual frameworks for primary care contracts
Personal Qualities
Essential
- Self motivated
- Kind, empathetic and approachable
- High levels of integrity
- Forward Thinker
- Able to embrace and lead change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
