SW Healthcare

Work and Health Employment Coach

The closing date is 19 June 2025

Job summary

This is an exciting opportunity to work in a brand new role within Droitwich, Ombersley and the Rurals (DOR) PCN. The role will give you a unique chance to work as a member of DOR PCN team, whilst also building links with a range of other local services and be part of a county wide Work and Health coach network. We will particularly welcome applicants with lived experience and those with strong connections to Droitwich, Ombersley, Knightwick, Great Witley and Chaddesley Corbett areas.

The successful candidate will be part of the Workwell programme and will work with people from a range of backgrounds to help them return to work. They will work closely with participants within the local community to assess the barriers they experience in returning to work and provide support and coaching along with health and employment advice to overcome these barriers and return to work.

This role would suit someone with previous experience of coaching and mentoring, clinical experience is not required and training will be provided for the successful candidate.

Main duties of the job

The post holder will facilitate access to the service quickly to the following groups of individuals

People who are currently working but struggling to remain active in their role because of their health condition. They may be experiencing periodic episodes of sickness which they or their employer feels is getting worse.

People who are employed but currently off sick and would benefit from support to return to work.

People who have recently fallen out of employment and are looking to return to the workplace in a different role as soon as possible.

Post holders will not be required to work with people who have experienced long-term economic inactivity, there are other services available for these people.

About us

Droitwich, Ombersley & The Rurals PCN consists of 7 practices, based across South Worcestershire, serving over 55,000 patients. We aim to offer and deliver excellent, safe, coordinated, high quality patient care. Continuously learning, evolving, and implementing new models of care, to create inclusion, reduce inequalities, and improve outcomes.

We work hard to promote a culture where staff feel engaged, valued, and recognised by the organisation and the others they work with.

We have an Additional Roles team of thirty-four healthcare professionals and are looking for individuals with a passion to deliver excellent service in General Practice and in the local communities.

Vertis Health is a fast-growing provider of community-based healthcare services to NHS patients within South Worcestershire. The organisation utilises the excellent clinical expertise that already resides within the local NHS environment and harnesses it with efficient administration pathways to provide patients with more convenient and accessible services. We hope that by doing this we will not only deliver pathway improvements to patients but also go some way to relieving the growing volume pressures that are being experienced within local hospitals and GP practices.

Date posted

05 June 2025

Pay scheme

Other

Salary

£15 an hour

Contract

Fixed term

Duration

8 months

Working pattern

Part-time

Reference number

B0158-25-0047

Job locations

Droitwich Medical Centre

Ombersley Street East

Droitwich Spa

Worcestershire

WR9 8RD

Job description

Job responsibilities

Please refer to the full Job Description for full details of the role.

This is a WorkWell employment support project for eligible adults in Herefordshire and Worcestershire delivered via the DOR PCN.

Broad scope of service

Participants home address OR address of their GP/local Jobcentre Plus must fall within Herefordshire or Worcestershire.

Participants must be over 16.

Participants must have the right to work in the UK.

Participants have a health-related barrier to work.

The service will assist participants to progress their journey towards employment who are experiencing barriers into employment, support participants to remain in work who are on long term sick leave or struggling in the workplace due to a health condition.

The service will use a coaching based approach and use light-touch holistic therapy or triage to provide early-intervention work and a health assessment service. The service will provide advice and training to potential employers on reasonable adjustments and retention of employees where necessary. This service will reduce health inequalities as employment is evidenced as a way of maintaining good health and well-being.

Flexibility and adaptability are required due to the unpredictability of the environment and resource availability under which work will need to be carried out.

Staff will work to Vertis Healths lone worker policy and ensure that they have a mobile phone in working order so that communications can be achieved at all times.

Key Working Relationships

a) Internal: Patients, Carers, GPs and Primary Care Teams, Community Care, HR, Clinical Governance, Safeguarding.

b) External: Local Authorities, Department of Work and Pensions / Job Centre Plus, employment support providers from statutory, voluntary and independent sector, employers, Council for Voluntary Services (CVS), voluntary sector partners, and other WorkWell partner organisations.

The core purpose of the role is to support participants to Start, Stay and Succeed in work. The post holder will be expected to work flexibly, using their judgement, training and professional experience to achieve this goal. This may include the following non-exhaustive list of activities:

1. Receive and process referrals directly from Primary Care colleagues with the PCN the post holder is based in

2. Receive referrals from Job Centre Plus and Employers

3. Validate participants eligibility prior to offering support.

4. Manage a caseload of participants who have common mental, physical and social health problems or long-term conditions.

5. Carry out assessments to identify barriers and develop action plans in agreement with the individual to overcome those barriers

6. Provide coaching and other light-touch holistic support on a 1:1 basis to support the delivery of the participants plan,

7. Onward referral to other services where additional support beyond the 1:1 support is required. This may include a wide range of health and employment related support as needed to address the participants needs.

8. Work with external organisations as needed to support the participants journey through the Workwell pathway.

9. Deliver group sessions for participants where cohorts exist and enable a more efficient way of working.

10. To maintain detailed and accurate case notes, action plans and WorkWell participant paperwork and upload these on to the management information system within the allocated timeframe.

11. To collect and record specified management information, as determined by the line manager, and respond to requests for management information from service commissioners and DWP.

12. Provide mutual aid to other PCNs or WHCs when other areas require support, subject to capacity of the post holder (as assessed by their line manager).

13. Support training with colleagues from external organisations to help raise awareness and improve their knowledge about this pilot and the WorkWell model, as well as supporting them to understand the common barriers and LTCs.

14. To travel across a reasonable area (as determined by the line manager) to deliver services to participants who are unable to access the service at the normal base.

Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you.

This role will require you to work across the seven practices within the PCN as well as out in the community and from home. You will be expected to travel as part of this role.