PCN Care Coordinator

Job description

Job responsibilities

Patient-Focused Care Coordination:

• Proactively identify and work with a cohort of patients to support their personalised care requirements.
• Provide coordination and navigation support using digital tools to help patients and their carers access appropriate health and care services.
• Develop and maintain personalised care and support plans based on individuals needs and what matters to them.
• Support patients in managing their conditions, answering queries, and navigating appointments.
• Ensure that patients have access to high-quality information to support informed choices about their care.
• Promote preventative healthcare and continuity of care.

Operational & Administrative Duties:

• Provide administrative and operational support to the PCN and coordinate city-wide services as needed.
• Process referrals, make appointments, and ensure appropriate triaging to relevant team members.
• Maintain accurate and up-to-date records on EMIS and other relevant systems.
• Liaise with internal and external stakeholders, including patients, families, clinicians, and allied professionals to ensure effective service delivery.
• Respond to enquiries in a professional, welcoming, and person-centred manner.
• Support the administrative planning and delivery of flu and COVID-19 vaccination campaigns.
• Provide admin support to vaccinators as required.

Health Inequalities & Patient Engagement:

• Support the PCN's efforts to reduce health inequalities by adopting a population health management approach.
• Contribute to the delivery of Core20PLUS5 priorities through targeted patient engagement.
• Encourage self-management and patient empowerment through education and access to appropriate resources.

Key Relationships:

• PCN Clinical Directors and Managers
• Practice Staff and Multidisciplinary Teams
• Community and Social Care Providers
• Patients and Carers
• Voluntary and Third Sector Organisations

Person Specification

Experience

Essential

• Excellent communication and interpersonal skills
• Strong organisational and administrative abilities
• Ability to work independently and as part of a team
• Proficient in digital tools and patient record systems like EMIS
• Experience in a health or care coordination role
• Commitment to person-centred care

Desirable

• Experience working in Primary Care or across multidisciplinary teams
• Knowledge of personalised care planning approaches
• Understanding of population health and health inequalities strategies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

SW Healthcare

Address

St. Martins Gate Surgery

37 Newtown Road

Worcester

WR5 1EZ

Employer's website

http://www.swhealthcare.org.uk (Opens in a new tab)