Job summary
This is an exciting opportunity
to work in a brand-new role within Pershore & Upton Primary Care Network (PCN).
The role will give you a unique chance to work as a member of Pershore &
Upton PCN team, whilst also building links with a range of other local services
and be part of a county wide Work and Health coach network. We will
particularly welcome applicants with lived experience and those with strong
connections to the Pershore/Upton area.
The successful candidate will
be part of the Workwell programme and will work with people from a range of
backgrounds to help them return to work. They will work closely with
participants within the local community to assess the barriers they experience in
returning to work and provide support and coaching along with health and
employment advice to overcome these barriers and return to work.
This role would suit someone
with previous experience of coaching and mentoring, clinical experience is not required,
and training will be provided for the successful candidate.
Workwell is a
prevention and early intervention service to support people to overcome health
conditions that affect their ability to start, stay and succeed in work. The post holder will be one of about 15
coaches that works in Primary Care, either in a PCN or a GP Federation across
Herefordshire and Worcestershire.
Main duties of the job
The core purpose of the role is to
support participants to Start, Stay and Succeed in work. The post holder will be expected to work
flexibly, using their judgement, training and professional experience to
achieve this goal. This may include the
following non-exhaustive list of activities:
1.
Receive
and process referrals directly from Primary Care colleagues with the PCN the
post holder is based in
2.
Receive
referrals from Job Centre Plus and Employers
3.
Validate
participants eligibility prior to offering support.
4.
Manage
a caseload of participants who have common mental, physical and social health
problems or long-term conditions.
5.
Carry
out assessments to identify barriers and develop action plans in agreement with
the individual to overcome those barriers
6.
Provide
coaching and other light-touch holistic support on a 1:1 basis to support the
delivery of the participants plan,
7.
Onward
referral to other services where additional support beyond the 1:1 support is
required. This may include a wide range
of health and employment related support as needed to address the participants
needs.
8.
Work
with external organisations as needed to support the participants journey
through the Workwell pathway.
9.
Deliver
group sessions for participants where cohorts exist and enable a more efficient
way of working.
Please see the attached job description for further information.
About us
The Pershore & Upton Primary Care Network first became established in
April 2019 and consists of three local practices working together to provide
the best possible care to their patients. The Pershore & Upton PCN covers a
population of approximately 34,700 patients, geographically covering Pershore, Upton
and the surrounding villages. Pershore & Upton PCN is committed to the development and delivery of
coordinated healthcare, working with partner organisations to support patients
in making informed decisions about their personal care promoting health and
wellbeing and ensuring equality of access for all.
It means providing innovative services that are designed around the needs
of our community.
We work collaboratively with local organisations in the healthcare and
voluntary sectors, as well as in partnership across GP practices. This helps us
to ensure were providing a comprehensive, joined-up service.
SW Healthcare is a fast-growing provider
of community-based healthcare services to NHS patients within South Worcestershire.
The organisation utilises the excellent clinical expertise that already resides
within the local NHS environment and harnesses it with efficient administration
pathways to provide patients with more convenient and accessible services. We
hope that by doing this we will not only deliver pathway improvements to
patients but also go some way to relieving the growing volume pressures that
are being experienced within local hospitals and GP practices.
Job description
Job responsibilities
Job
Context
This is a WorkWell
employment support project for eligible adults in Herefordshire and
Worcestershire, where the successful candidate will assist people within the
Pershore and Upton PCN catchment area.
Broad scope of service:
Participants
home address OR address of their GP and local Jobcentre Plus must fall within
Herefordshire or Worcestershire.
Participants
must be over 16.
Participants
must have the right to work in the UK.
Participants
have a health-related barrier to work.
The service
will assist participants to progress their journey towards employment who are
experiencing barriers into employment, support participants to remain in work
who are on long term sick leave or struggling in the workplace due to a health
condition.
The service will
use a coaching based approach and use light-touch holistic therapy or triage to
provide early-intervention work and a health assessment service. The service
will provide advice and training to potential employers on reasonable
adjustments and retention of employees where necessary. This service will
reduce health inequalities as employment is evidenced as a way of maintaining
good health and well-being.
Flexibility and
adaptability are required due to the unpredictability of the environment and
resource availability under which work will need to be carried out.
Staff will work
to Vertis Healths lone worker policy and ensure that they have a mobile phone
in working order so that communications can be achieved at all times.
Key Working Relationships
a) Internal:
Patients, Carers, GPs and Primary Care Teams, Community Care, HR, Clinical
Governance, Safeguarding.
b) External:
Local Authorities, Department of Work and Pensions / Job Centre Plus,
employment support providers from statutory, voluntary and independent sector,
employers, Council for Voluntary Services, voluntary sector partners, and
other Workwell partner organisations.
Key Duties and
Responsibilities
The core purpose of the role is to
support participants to Start, Stay and Succeed in work. The post holder will be expected to work
flexibly, using their judgement, training and professional experience to
achieve this goal. This may include the
following non-exhaustive list of activities:
1.
Receive
and process referrals directly from Primary Care colleagues with the PCN the
post holder is based in
2.
Receive
referrals from Job Centre Plus and Employers
3.
Validate
participants eligibility prior to offering support.
4.
Manage
a caseload of participants who have common mental, physical and social health
problems or long-term conditions.
5.
Carry
out assessments to identify barriers and develop action plans in agreement with
the individual to overcome those barriers
6.
Provide
coaching and other light-touch holistic support on a 1to1 basis to support the
delivery of the participants plan,
7.
Onward
referral to other services where additional support beyond the 1to1 support is
required. This may include a wide range
of health and employment related support as needed to address the participants
needs.
8.
Work
with external organisations as needed to support the participants journey
through the Workwell pathway.
9.
Deliver
group sessions for participants where cohorts exist and enable a more efficient
way of working.
10. To maintain detailed and accurate case
notes, action plans and WorkWell participant paperwork and upload these on to
the management information system within the allocated timeframe.
11. To collect and record specified
management information, as determined by the line manager, and respond to
requests for management information from service commissioners and DWP.
12. Provide mutual aid to other PCNs or Work
and Health Employment Coach when other areas require support, subject to
capacity of the post holder (as assessed by their line manager).
13. Support training with colleagues from
external organisations to help raise awareness and improve their knowledge
about this pilot and the WorkWell model, as well as supporting them to
understand the common barriers and Long-Term Conditions.
14. To travel across a reasonable area (as
determined by the line manager) to deliver services to participants who are
unable to access the service at the normal base.
Along with your
main duties, you will also be expected to carry out any other duties that are
reasonably asked of you.
Job description
Job responsibilities
Job
Context
This is a WorkWell
employment support project for eligible adults in Herefordshire and
Worcestershire, where the successful candidate will assist people within the
Pershore and Upton PCN catchment area.
Broad scope of service:
Participants
home address OR address of their GP and local Jobcentre Plus must fall within
Herefordshire or Worcestershire.
Participants
must be over 16.
Participants
must have the right to work in the UK.
Participants
have a health-related barrier to work.
The service
will assist participants to progress their journey towards employment who are
experiencing barriers into employment, support participants to remain in work
who are on long term sick leave or struggling in the workplace due to a health
condition.
The service will
use a coaching based approach and use light-touch holistic therapy or triage to
provide early-intervention work and a health assessment service. The service
will provide advice and training to potential employers on reasonable
adjustments and retention of employees where necessary. This service will
reduce health inequalities as employment is evidenced as a way of maintaining
good health and well-being.
Flexibility and
adaptability are required due to the unpredictability of the environment and
resource availability under which work will need to be carried out.
Staff will work
to Vertis Healths lone worker policy and ensure that they have a mobile phone
in working order so that communications can be achieved at all times.
Key Working Relationships
a) Internal:
Patients, Carers, GPs and Primary Care Teams, Community Care, HR, Clinical
Governance, Safeguarding.
b) External:
Local Authorities, Department of Work and Pensions / Job Centre Plus,
employment support providers from statutory, voluntary and independent sector,
employers, Council for Voluntary Services, voluntary sector partners, and
other Workwell partner organisations.
Key Duties and
Responsibilities
The core purpose of the role is to
support participants to Start, Stay and Succeed in work. The post holder will be expected to work
flexibly, using their judgement, training and professional experience to
achieve this goal. This may include the
following non-exhaustive list of activities:
1.
Receive
and process referrals directly from Primary Care colleagues with the PCN the
post holder is based in
2.
Receive
referrals from Job Centre Plus and Employers
3.
Validate
participants eligibility prior to offering support.
4.
Manage
a caseload of participants who have common mental, physical and social health
problems or long-term conditions.
5.
Carry
out assessments to identify barriers and develop action plans in agreement with
the individual to overcome those barriers
6.
Provide
coaching and other light-touch holistic support on a 1to1 basis to support the
delivery of the participants plan,
7.
Onward
referral to other services where additional support beyond the 1to1 support is
required. This may include a wide range
of health and employment related support as needed to address the participants
needs.
8.
Work
with external organisations as needed to support the participants journey
through the Workwell pathway.
9.
Deliver
group sessions for participants where cohorts exist and enable a more efficient
way of working.
10. To maintain detailed and accurate case
notes, action plans and WorkWell participant paperwork and upload these on to
the management information system within the allocated timeframe.
11. To collect and record specified
management information, as determined by the line manager, and respond to
requests for management information from service commissioners and DWP.
12. Provide mutual aid to other PCNs or Work
and Health Employment Coach when other areas require support, subject to
capacity of the post holder (as assessed by their line manager).
13. Support training with colleagues from
external organisations to help raise awareness and improve their knowledge
about this pilot and the WorkWell model, as well as supporting them to
understand the common barriers and Long-Term Conditions.
14. To travel across a reasonable area (as
determined by the line manager) to deliver services to participants who are
unable to access the service at the normal base.
Along with your
main duties, you will also be expected to carry out any other duties that are
reasonably asked of you.
Person Specification
Personal Qualities
Essential
- Advanced interpersonal skills
- Commitment to confidentiality
- Commitment to ongoing personal development and training and that of the team
- Demonstrate and promote social inclusion
- Commitment to empowering the individual to make informed choices
- Commitment to meeting diverse needs
- Willingness to work flexibly
- Ability to travel effectively between multiple locations during the working day
Experience
Essential
- Has experience of working in a health or employment coaching role, social prescriber or other similar role
Desirable
- Has experience of working in, or closely with, Primary Care
Skills, Knowledge and Competencies
Essential
- Has an understanding of the drivers and impacts of health inequalities
- Experience of partnership working, negotiation and liaison work with other agencies to facilitate progression into work or to retain it
- Knowledge of the barriers faced by individuals who may be socially excluded and furthest from the labour market
- Experience of working on own initiative as well as being an effective team member
Desirable
- Good Knowledge of the 2010 Equality Act
- Experience of supporting people into work
- Working knowledge, understanding and experience of motivating individuals and developing their skills in line with their individual action plans
Qualifications
Desirable
- An appropriate Health or Employment Coaching qualification
Person Specification
Personal Qualities
Essential
- Advanced interpersonal skills
- Commitment to confidentiality
- Commitment to ongoing personal development and training and that of the team
- Demonstrate and promote social inclusion
- Commitment to empowering the individual to make informed choices
- Commitment to meeting diverse needs
- Willingness to work flexibly
- Ability to travel effectively between multiple locations during the working day
Experience
Essential
- Has experience of working in a health or employment coaching role, social prescriber or other similar role
Desirable
- Has experience of working in, or closely with, Primary Care
Skills, Knowledge and Competencies
Essential
- Has an understanding of the drivers and impacts of health inequalities
- Experience of partnership working, negotiation and liaison work with other agencies to facilitate progression into work or to retain it
- Knowledge of the barriers faced by individuals who may be socially excluded and furthest from the labour market
- Experience of working on own initiative as well as being an effective team member
Desirable
- Good Knowledge of the 2010 Equality Act
- Experience of supporting people into work
- Working knowledge, understanding and experience of motivating individuals and developing their skills in line with their individual action plans
Qualifications
Desirable
- An appropriate Health or Employment Coaching qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
