GP Assistant - Riverside Surgery (The Vale of Evesham PCN)

Job description

Job responsibilities

Overview of Organization

SW Healthcare is Worcestershires largest GP federation, which is now partnering with six Primary Care Networks in the county to ensure that we have a resilient and well supported primary care service. We believe GPs should have the time and resources to focus on delivering exceptional patient care and that patients should be able to access treatment whenever and wherever they need it. We have the philosophy of a social enterprise and support our practices to remain independent whilst recognising all the benefits of being part of a large organisation.

We offer NHS pension plus salary sacrifice Holiday Flex, Cycle to Work and Electric Vehicle schemes.

An exciting opportunity has arisen to work at Riverside Surgery (part of Vale of Evesham Primary Care Network), in a new and innovative role.

We are looking to recruit a General Practice (GP) Assistant which is a hybrid medical assistant role where the focus is to support general practitioners in their day-to-day management of patients.

The successful candidate will be expected to support doctors in the smooth running of their surgeries, by handling the routine administration and some basic clinical duties.

A General Practice Assistant (sometimes known as Medical Assistant) will support the GP(s) by performing the more routine administrative and clinical tasks on behalf of the GP freeing up their time to focus on the patients.

Core Responsibilities:

As part of the role you will be expected and trained to help:

Sorting all relevant clinical post and prioritising as directed by Duty Doctor

Extracting information from clinical letters that need coding.

Directly dealing with routine clinical post

Arranging appointments, referrals and follow up appointments of patients

Preparing patients, taking a brief history and basic readings in readiness for the GP appointment as directed by Duty Doctor

Dipping urine, phlebotomy and taking blood pressure and ECGs

Completing basic (non-opinion) forms for the GP to approve and sign, such as insurance forms and mortgage forms

Explaining treatment procedures to patients, including arranging follow up appointments

Helping the GP liaise with outside agencies, for example, arranging for on-call doctors to provide advice on the phone, or to arrange admission, allowing the GP to continue with their consultation(s)

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Post holder must hold a GP Assistant Certificate qualification or be working towards achieving this

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Attend all relevant annual updates

Inform the lead GP of any concerns regarding GPA role and any professional development needed

Be aware of own professional boundaries and what to do when you have reached them

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Work to practice protocols

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Be familiar in all mediums of communications such as email, tasks, telephone etc Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Communicate effectively to outside agencies

Communicate clearly with their lead GP

Contribution to the implementation of Services The post-holder will:

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Person Specification

Qualifications

Essential

• 2 GCSE grade A-C English and Maths.
• NVQ Level 2 in Health and Social Care, and willing to work towards Level 3, or equivalent.
• A demonstrable commitment to professional development.
• Willing to work towards GPA certification.

Desirable

• Qualified to NVQ level 3.
• GPA skills certificate.

Experience

Essential

• Experience within a healthcare setting and/or similar role.
• Experience in caring for others.
• Strong administrative skills.

Desirable

• Experience in GP Practice.
• Experience of EMIS Web clinical system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

SW Healthcare

Address

The Riverside Surgery

Waterside

Evesham

Worcestershire

WR11 1JP

Employer's website

http://www.swhealthcare.org.uk (Opens in a new tab)