Band 2 Administrator- Your Health

Job description

Job responsibilities

Providing an efficient and professional administrative/signposting service:

• Registering patients to GP Practices both paper applications and on-line applications

• IT including researching suitable services the patient can be directed to

• Supporting patients with booking further appointments at their GP Practice

• Amending and sending out clinical documents (e.g. letters / referrals)

• Ensuring appropriate care records and files are available to clinicians (e.g. for inpatient and outpatient appointments and for ad hoc requests)

• Accurately inputting confidential data using a variety of SWHC IT systems in a timely way.

• Booking / utilising interpreters for patients as required

• Providing flexible administrative and reception cover as required to meet the needs of the services.

• Liaise with staff, service users and stakeholders

• Provide excellent telephone skills

• Accurately record telephone messages and other enquiries and refer as appropriate

• Provide effective communication and problem solving both face to face and via telephone

• Be compassionate and sensitive to the requirements of staff, service users and stakeholders when communicating by telephone or face to face, including dealing with a difficult situation, eg. aggressive or demanding behaviour

• Attend admin team / departmental meetings on a regular basis.

• Respect should be demonstrated to all service users and colleagues at all times

• Be responsible for receiving and signposting service users and visitors to the appropriate department / person and undertake admin duties associated with their attendance

• To be the first point of contact on the van, demonstrating a friendly, approachable and professional manner at all times.

• Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision

• Ability to recognise situations that should be referred onto the Supervisor / Line Manager and take prompt and appropriate action.

• Identify and promote best practice and innovation to improve efficiency and productivity Planning and Organisational Skills

• Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales

• Undertake work that has been prioritised by the Supervisor / Line Manager Reception duties

• Standard key board skills are required

• Use of SWHC IT systems (eg. data inputting)

• Use of computer and telephone will largely be continuous

• Be familiar and competent with a variety of paper and electronic filing systems

• Contact with service users face to face and on the telephone in a sensitive and confidential manner.

• Provide patients with support, non-clinical advice and information on a range of issues

• Work collaboratively as part of an integrated team

• Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role

• Participate in and contribute to the effective introduction of new systems and initiatives leading to the improvement and development of patient services Responsibility for Financial and Physical Resources

• Have a personal duty of care for all equipment and resources used

• Maintain stock control of stationery / clinical supplies

• Log end of day reports at end of each clinic

• Log case studies of patient contacts

• Support with data gathering for monthly reporting

• Be able to travel around Worcestershire to attend the clinics as directed by Team Leader

Person Specification

Qualifications

Essential

• English Literature / Language GCSE Pass
• Maths GCSE - Pass

Experience

Essential

• Drivers License with 3,500kg van

Desirable

• Experience of community work
• Experience of working within the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

SW Healthcare

Address

38 Kenilworth Close

Redditch

Worcestershire

B97 5JX

Employer's website

http://www.swhealthcare.org.uk (Opens in a new tab)