Job summary
Job summary:
Chaddesley
Corbett Surgery is a small, rural dispensing practice, located in the heart of
the village. Three GP partners providing general practice care for just
over 3,500 patients.We are a small, close-knit team who take pride in what we do and
are enthusiastic about getting to know our patients and the impact that their
past history, occupation and other experiences can have on their health and
wellbeing.
The Receptionist for this role will receive, assist and direct patients in accessing the appropriate
service or healthcare professional in a courteous, efficient and effective way. First point of contact, setting the scene for
the patient experience.
Provide general assistance to the practice team and project a
positive and friendly image to patients and other visitors, either in person or
via the telephone.
The candidate for the role will be required to complete up to 20-25 hours per week with an 8:00am start.
Main duties of the job
Job responsibilities:
Administration
To have a thorough knowledge of all practice procedures.
To work in accordance of written protocols.
Completing workflow tasks through emis/docman or via
clinical/admin staff.
Pulling/filing/making up notes as necessary.
Filing post through the docman system.
Photocopying as requested.
Invoice checking.
Reception
Receiving patients, consulting with members of practice team.
Handing completed paper work to patients and checking names and
address.
Be able to cover all reception position as necessary.
Appointments
Process appointment requests for today/future appointments from
patients by telephone and in person.
Deal with visits/requests.
Computer
Registrations of new patients computer data entry and medical
records.
Process patients changes of address computer data and medical
records (have knowledge of practice area).
Process of emails and electronic communication arriving at the
practice through the various systems (ie email/docman etc).
About us
Chaddesley Corbett Surgery is a small, rural dispensing practice, located in the heart of the village. Three GP partners providing general practice care for just over 3,500 patients.We are a small, close-knit team who take pride in what we do and are enthusiastic about getting to know our patients and the impact that their past history, occupation and other experiences can have on their health and wellbeing.
Job description
Job responsibilities
Job summary:
Chaddesley Corbett Surgery is a small, rural dispensing practice, located in the heart of the village. Three GP partners providing general practice care for just over 3,500 patients.We are a small, close-knit team who take pride in what we do and are enthusiastic about getting to know our patients and the impact that their past history, occupation and other experiences can have on their health and wellbeing.
The receptionist will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. First point of contact, setting the scene for the patient experience
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job responsibilities:
Administration
- To have a thorough knowledge of all practice procedures
- To work in accordance of written protocols
- Completing workflow tasks through emis/docman or via clinical/admin staff
- Pulling/filing/making up notes as necessary
- Filing post through the docman system
- Photocopying as requested
- Invoice checking
Reception
- Receiving patients, consulting with members of practice team
- Handing completed paper work to patients and checking names and address.
- Be able to cover all reception position as necessary
Appointments
- Process appointment requests for today/future appointments from patients by telephone and in person.
- Deal with visits/requests
Computer
- Registrations of new patients computer data entry and medical records
- Process patients changes of address computer data and medical records (have knowledge of practice area)
- Process of emails and electronic communication arriving at the practice through the various systems (ie email/docman etc)
Telephone
- Have working knowledge of telephone, during and after hours
Other Tasks
- Clear rooms after surgeries
- Ensure building security have thorough knowledge of doors/windows/alarm
- Any other tasks allocated by managers
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
- Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Job description
Job responsibilities
Job summary:
Chaddesley Corbett Surgery is a small, rural dispensing practice, located in the heart of the village. Three GP partners providing general practice care for just over 3,500 patients.We are a small, close-knit team who take pride in what we do and are enthusiastic about getting to know our patients and the impact that their past history, occupation and other experiences can have on their health and wellbeing.
The receptionist will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. First point of contact, setting the scene for the patient experience
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job responsibilities:
Administration
- To have a thorough knowledge of all practice procedures
- To work in accordance of written protocols
- Completing workflow tasks through emis/docman or via clinical/admin staff
- Pulling/filing/making up notes as necessary
- Filing post through the docman system
- Photocopying as requested
- Invoice checking
Reception
- Receiving patients, consulting with members of practice team
- Handing completed paper work to patients and checking names and address.
- Be able to cover all reception position as necessary
Appointments
- Process appointment requests for today/future appointments from patients by telephone and in person.
- Deal with visits/requests
Computer
- Registrations of new patients computer data entry and medical records
- Process patients changes of address computer data and medical records (have knowledge of practice area)
- Process of emails and electronic communication arriving at the practice through the various systems (ie email/docman etc)
Telephone
- Have working knowledge of telephone, during and after hours
Other Tasks
- Clear rooms after surgeries
- Ensure building security have thorough knowledge of doors/windows/alarm
- Any other tasks allocated by managers
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
- Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Person Specification
Experience
Essential
- Excellent skills for the use of Microsoft Word and Microsoft Office.
- Problem solving skills to respond to sudden unexpected demands
- Excellent Time Management Skills with the ability to re-prioritise.
- Ability to work on own initiative and organise own workload with minimal supervision.
- Ability to communicate effectively at a range of levels including Board Members, colleagues and patients.
- Demonstrates a flexible approach to work in meeting time critical deadlines and task, and responding to the changing needs of the role.
Desirable
- Experience of working in a GP Practice.
- Knowledge of administrative procedures within a GP Practice.
- Experience of using EMIS clinical systems.
Person Specification
Experience
Essential
- Excellent skills for the use of Microsoft Word and Microsoft Office.
- Problem solving skills to respond to sudden unexpected demands
- Excellent Time Management Skills with the ability to re-prioritise.
- Ability to work on own initiative and organise own workload with minimal supervision.
- Ability to communicate effectively at a range of levels including Board Members, colleagues and patients.
- Demonstrates a flexible approach to work in meeting time critical deadlines and task, and responding to the changing needs of the role.
Desirable
- Experience of working in a GP Practice.
- Knowledge of administrative procedures within a GP Practice.
- Experience of using EMIS clinical systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
