Care Home Care Coordinator

Job description

Job responsibilities

As main responsibilities of the role, successful applicant will: 

Work directly with residents, their carers and advocates and in line with best practice to develop a holistic personalized care and support plan that brings together all the resident’s identified care and support needs and reflects what matters most to them.

Support people to understand their level of knowledge, skills and confidence when engaging with the support planning process and managing their health and wellbeing, including the use of the Patient Activation Measure

Help people to manage their needs by answering queries, making and managing appointments and ensuring that people have good quality written or verbal information to help them make choices about their care.

Assist patients and their carers to access support or interventions that improve their health and well-being and increase their knowledge, skills and confidence.

Assist residents and their families to consider and record their wishes and preferences in regard to future care and treatment in the event of deterioration when they are no longer able to make decisions for themselves

Provide coordination and navigation for people and their carers across health and care services, working closely with care home staff, Social Prescribing Link Workers, Lifestyle Advisors and other primary care professionals.

Identify, report and action any issues of concern relating to safeguarding and quality of care arising from working with patients and referring onwards as appropriate.

Please see the full job description attached to the NHS Jobs advert to better understand the role. 

Person Specification

Qualifications

Essential

• Good general standard of education

Desirable

• Health and social care qualification
• Training around care planning and coordination
• Training around residential care

Experience

Essential

• Working with people to empower them to become more confident and develop coping skills
• Working with people who have complex health and care needs to improve their wellbeing
• Experience of working in a dynamic and creative way, solving problems and prioritizing work
• Maintaining accurate, up-to-date records of activities and interventions
• Experience of working in a health and/or social care setting

Desirable

• Experience of working in a multi disciplinary team
• Working with people with dementia, Alzheimer or other conditions that affect their ability to communicate, and their carers and advocates
• Experience of advocating for vulnerable adults and or people with complex needs
• Experience of Mental Capacity Issues
• Awareness of issues relating to Advance Care Planning and the ReSPECT process
• Experience of facilitating or leading change in organizations, systems or ways of working
• Monitoring and evaluating services and approaches

Skills & Knowledge

Essential

• Good communication and interpersonal skills
• Ability to build trust and offer a holistic, solutions-focused approach to individual issues
• Able to network and build effective working relationships
• Strong influencing skills and the confidence to constructively challenge to effect change
• Able to work on own initiative and manage own time
• Excellent organisational skills and an ability to prioritize workload
• Maintaining boundaries and ensuring clarity and understanding of the role
• Ability to self-manage and be creative in your approach to problem-solving
• Person-centered approaches
• Health care systems and processes
• Local primary care health services and support, both statutory and third sector
• Safeguarding, confidentiality and GDPR
• Issues affecting the lives of adults facing disadvantage
• Issues relating to empowerment and disempowerment
• Equal opportunities and diversity

Desirable

• Use of IT systems including EMIS, Care Notes, Microsoft office, email and database systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

SW Healthcare

Address

St. Johns House Medical Centre

299 Bromyard Road

Worcester

WR2 5FB

Employer's website

http://www.swhealthcare.org.uk (Opens in a new tab)