Deputy Operations Manager - The Vale of Evesham PCN

Job description

Job responsibilities

Job descriptionJob Title: Deputy Operations Manager

Vale Of Evesham PCN

Line Manger: Operations Manager

Full/Part Time: Full Time

Salary: £25k £27.5k

Job Purpose

Together with the Operations Manager the role of the Deputy Operations Manager (DOM) is to provide High level administrative support to the Clinical Directors, Operations Manager and practices at locality network level, to develop and support service improvement and transformation work aligned to local and national priorities. This includes building on current primary care provision and working proactively with the wider network to ensure we can offer our local population sustainable, proactive, personalized, coordinated and more integrated health and care.

MAIN RESPONISBILITIES

Audits and Returns

• Complete a wide range of audits accessing and interpreting GP Practice and Worcestershire Acute Trust patient data
• Collate data from a range of sources for analysis working with staff in GP Practices, Worcestershire Health and Care Trust and The Clinical Commissioning Group (CCG)
• Complete monthly and quarterly returns required by the CCG and NHSE as part of the GP contract and any enhanced services

Enhanced Access

• Administer the Enhanced Hours service and including the collation of data, analysis, and reporting.

IT Systems

• To administer, search and report on a range of IT systems working with IT staff in the GP Practices including but not exclusive to
• EMIS, ICE, Docman, Eclipse, EConsult, Mjog, AccuRX
• Management of PCN Teamnet/Intranet

Administrative Support

Provide administrative support to the Clinical Directors and Practice Managers

• Manage a variety of PCN staff rotas to ensure the day-to-day operations are run effectively and efficiently
• In collaboration with the PCN IT support services help build a library of templates for the needs of the PCN
• With the PCN Finance team, maintain records of collected payments and raise invoices for payment
• Organise meetings and Agendas for the Primary Care Network team including event bookings
• Collate and edit 3 monthly newsletters and publications for the PCN and Patient Participation groups (PPG)
• PCN Event Management to include training and patient events

Meeting Attendance

• Attending all PCN and operations group meetings. Working with the PCN Clinical Directors and Operations Manager to prepare agendas and papers, taking minutes and ensuring that action points are followed up and completed.
• Attending GP practice meetings when required.

PCN HR Tasks

• Point of contact for Additional Roles employees (ARRS) - From induction, workforce planning and scheduling where necessary.
• Point of contact for absence and organise Return To Work (RTW) meetings
• Co-ordination and sign off of annual leave requests
• Overtime
• Line Managing ARRS Staff

Information Governance

• Awareness of GDPR requirements with regards to the PCN and be responsible for ensuring compliance.
• Work in partnership with the Federation (SW Healthcare) on the development and implementation of PCN Data Sharing agreements.

Communications and Working Relationships

• Liaise with third parties with regard to aspects of PCN work including Social Prescribers and Lifestyle Advisors
• Liaise with PPG groups regarding all aspects of PCN work and to ensure that good effective lines of communication are maintained.
• Management of the PCN Management
• Ensure practice websites are keep up to date on PCN development.
• Ensure the PCN Community is kept up to date through a variety of accessible mediums.

Location

The post will be based in one of the GP practices (currently Merstow Green) within the PCN and will work and travel across the GP Practices. The post holder will be expected to allocate time each week to a practice, manage and prioritise the workload accordingly.

Disclosure and Barring Service (DBS) Checks:

This post, due to its nature, duties and responsibilities, will be subject to a check by the DBS. The level of check which will apply shall be an Enhanced level check. Information about this disclosure can be found at www.gov.uk/government/organisations/disclosure-and-barring-service

Person Specification

Experience

Essential

• Experience of working in NHS, preferably GP Practice.
• Experience of Junior / Operations Management.
• Knowledge of administrative procedures within a GP Practice would be an advantage.

Desirable

• Experience of using primary care clinical software systems.
• Advanced skills for the use of Microsoft Word and Microsoft Office.
• Problem solving skills to respond to sudden unexpected demands.
• Excellent Time Management Skills with the ability to re-prioritise.
• Ability to work on own initiative and organise own workload with minimal supervision.
• Ability to communicate effectively at a range of levels including Board Members, colleagues and patients.
• Demonstrates a flexible approach to work in meeting time critical deadlines and task, and responding to the changing needs of the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

SW Healthcare

Address

Merstow Green Medical Practice

Abbey Lane

Evesham

Worcestershire

WR11 4BS

Employer's website

http://www.swhealthcare.org.uk (Opens in a new tab)